In this section you will find information about the additional services available from UPS.
How to calculate the total shipping cost:
1 Calculate the shipping charge in the sending & receiving a shipment section.
2 In this section, look up the charge for any additional service that might apply to your shipment.
Please note that some charges are per package and some are per shipment. All packages covered under
one waybill shall be considered a single shipment.
3 Add the two amounts together to find the total cost for your shipment (excluding customs or excise
duties and taxes).
Unless otherwise indicated, charges for additional services will be billed to the payer and apply to all UPS service options.
The rates and additional charges detailed in this publication are effective 29th December 2019.
The latest information can be found on the UPS website www.ups.com.
Changes to rates and additional charges
In order to respond to evolving costs and taxes and to ensure a competitive service, UPS reserves the right to amend or introduce rates and charges. A minimum of 10 days notice will be provided.
All amounts displayed and payable to UPS are exclusive of VAT, if applicable. In accordance with Law No. (8) of 2017 on Value Added Tax (VAT), VAT shall be applicable on all UPS Services commencing 1st January 2018, which will be shown as a separate line item on UPS invoices. If VAT is chargeable, customers shall pay to UPS an amount equal to the amount of VAT on the invoice.
UPS 1 Attempt Returns Plus
Allows you to request a collection for the prompt return of a package. A UPS driver will make one attempt to collect the return package. If unable to collect the package, our driver will leave the label for your customer. The customer will then apply the label to the package and take it to a UPS location or contact UPS for a collection. For service availability please see notes below.
AED 26 per package in addition to the relevant receiving shipping costs.
UPS 3 Attempts Returns Plus
Allows you to request a collection for the prompt return of a package. The UPS driver will attempt to collect your package for three consecutive business days. If, by the third attempt, the driver is still unsuccessful in collecting the shipment, the label will be returned to UPS and you will have to reprocess the service request. For service availability please see notes below.
AED 31 per package in addition to the relevant receiving shipping costs.
UPS Prints and Posts Return Label
UPS prints and posts return labels to your customer. This is suitable for a variety of circumstances such as product recalls. Once applied, your customer can arrange a collection with UPS. For service availability please see notes below.
18 AED per package in addition to the relevant receiving shipping costs.
UPS Print Return Label
Enables you to generate a label and include it in an outbound shipment to over 135 countries worldwide. You may also distribute the labels separately after your shipment has been sent. Customers then simply apply the label to their package and either bring the package to a UPS-authorised collection point or arrange a collection with UPS. For service availability or for UPS location details, please call your local UPS office or visit www.ups.com.
4.20 AED per package in addition to the relevant receiving shipping costs.
UPS Electronic Return Label
Allows you to email a return label to customers in over 135 countries. Your customer can then print the return label and a receipt before either bringing the package to a UPS-authorised collection point or arranging collection with UPS. You can also pre-authorise return shipments of packages that meet the parameters agreed upon by you and UPS. If your customer generates a return label using the outbound tracking number, you will be responsible for payment of charges regardless of when the package is tendered. For service availability or for UPS location details, please call your local UPS office or visit www.ups.com.
7 AED per package in addition to the relevant receiving shipping costs.
Create shipping labels and commercial invoices for your exporters, effectively allowing you to specify UPS service and shipment characteristics and take control of costs and timing.
AED 4.20 per package (or per pallet for WW Express Freight) in addition to relevant receiving shipping costs.
Create digital shipping labels and commercial invoices, all of which can be conveniently emailed to your exporters.
AED 7 per package in addition to relevant shipping costs.
Prints and Posts Label
UPS will create and post shipping labels and commercial invoices to your exporters.
AED 18 per package in addition to relevant shipping costs.
UPS 1 Attempt Returns Plus
Send shipping labels and commercial invoices to UPS, who will then make one attempt to collect the package. If unable to collect the package, our driver will leave the documents for your exporter.
AED 26 per package in addition to relevant shipping costs.
UPS 3 Attempts Returns Plus
Send shipping labels and commercial invoices to UPS, who will then make three attempts to collect the package. If our driver is unable to collect the package after the third attempt, the documents will be returned to UPS and you will have to reprocess the service request.
AED 31 per package in addition to the relevant receiving shipping costs.
Proof of Delivery (POD)
Ideal for customers without internet access. Upon request, UPS will provide proof of delivery of your shipment via fax or post.
20 AED billed to the requester for each letter or fax transmission.
Declared Value for Carriage
UPS automatically protects every shipment against loss or damage, up to a certain value. With Declared Value for Carriage, you may increase UPS’s limit of liability for proven losses by declaring a higher value for carriage on the UPS shipping documentation. The value of the goods declared shall not in any event exceed USD 50 000 or its local currency equivalent per package. Refer to UPS’s Terms and Conditions of Carriage for more information.
1% of the declared value of the shipment for carriage or a minimum of 23 AED.
For time-critical shipments, UPS offers the convenience of Saturday Delivery. This service comes with all the features you would expect from UPS, including full electronic tracking and proof of delivery. This service is not available for domestic deliveries. For WW Express Freight, US and CA are currently the only valid destinations for this service. Please contact your local UPS office for service availability or visit www.ups.com
WW Express Freight
AED 777 per shipment will be billed in addition to shipping costs.
All other core services
262 AED per shipment will be charged in addition to shipping costs.
Freight Residential Delivery Service
UPS provides freight delivery service to residential addresses as well as business addresses. A residential delivery is one made to a home, including a business operating out of a home. For each residential delivery, an additional charge per shipment applies.
AED 435 per shipment will be billed in addition to shipping costs.
Customers are responsible for payment of duty and taxes. UPS may prepay duties, taxes and other government charges on behalf of the payer. A fee will be charged based on the advanced amount.
2% of the advanced amount or a minimum of 75 AED per shipment, whichever is greater.
Direct Delivery Only
Direct Delivery Only ensures a package is delivered to the address on the shipping label. Packages shipped with Direct Delivery Only may not be rerouted, redirected or delivered to an alternate address. Direct Delivery Only packages are eligible for Driver release or Letter box release at the labelled address. Direct Delivery Only is available for residential and commercial packages.
9 AED per package will be charged.
UPS Collect on Delivery (COD)
UPS will attempt to collect card, cheque or cash payment for your shipment at the time of delivery.
For each UAE national / domestic COD shipment, AED 21 in addition to the shipping costs.
In the event of a change in fuel prices, UPS may add or modify a surcharge on rates by an amount it may reasonably consider to reflect the consequential increase in its direct operating costs.
UPS uses an index-based surcharge determined by the U.S. Gulf Coast (USGC) price for kerosene-type jet fuel reported by the U.S. Energy Information Administration (EID) two weeks prior to the first Monday of each month, rounded to the nearest cent.
This charge applies to shipping charges and the following additional services:
• Saturday delivery
• Large Package Surcharge
• Extended Area and Remote Area Collection and Delivery
• Residential Delivery
• Oversize Pallet Charge
• Additional Handling Service
• Over Maximum Limits
This surcharge is adjusted monthly. Changes to the surcharge will be effective on the first Monday of each month. The latest details concerning any fuel surcharge applicable are available at
Extended Area and Remote Area Collection and Delivery Service
UPS will apply a surcharge for any collections or deliveries to areas considered an extension of the normal UPS service area. Depending on the ease of accessibility, these locations served are classified as either an extended area or a remote area.
For information on whether this charge applies to a specific location, please refer to www.ups.com or call to your local UPS office.
For service to an extended area, the following will be added to the shipping charges:
1.60 AED per kilogram or a minimum of 100 AED per shipment, whichever is the greater.
For service to a remote area, an amount of 4 AED per kilogram or a minimum of 122 AED per shipment, whichever is the greater, will be added to the shipping charges.
If a mistake has been made in the address and the correct address is within the same destination country, UPS will make every reasonable effort to find the correct address and deliver the shipment.
27 AED per shipment will be billed to the shipper in addition to the shipping costs.
Special Handling of Undeliverable Shipments
For international shipments, when UPS has taken measures to try to deliver the shipment but has been unsuccessful, UPS will contact the shipper and process the shipment upon instructions. The shipping costs and a surcharge will be charged to the shipper for the processing of each such undeliverable shipment.
20 AED per undeliverable shipment will be charged in addition to the shipping costs.
Receiver/Third Party Refuses to Pay
This charge applies when the shipper selects the receiver or a third party to pay the shipping charges and the bill-to party refuses to pay.
55 AED per shipment will be charged to the shipper in addition to the shipping charges and other amounts payable when non-payment occurs.
Charges to a payer’s account in a foreign currency will be converted to the payer’s currency using a weekly exchange rate secured through major money centre banks.
In addition, an exchange fee equal to 1% of the amount converted will apply.
Duty and Tax Forwarding Charge
For shipments outside the EU when the payer of duties and taxes is not located in the destination country.
55 AED per shipment will be billed to the party who pays the shipping charges.
Additional Handling Charge
When additional handling is required, the Additional Handling Charge applies for the following:
- Any article that is encased in an outside shipping container made of metal or wood
- Any cylindrical item, such as a barrel, drum, pail, or tyre, that is not fully encased in a corrugated cardboard
- Any package with the longest side exceeding 122cm or its second-longest side exceeding 76cm
- Any package with an actual weight greater than 32kg
- Each package in a shipment where the average weight per package is greater than 32kg and the weight
for each package is not specified on the source document or the UPS automated shipping system used.
UPS also reserves the right to assess the Additional Handling Charge for any package that, in UPS’s sole discretion, requires special handling. The Additional Handling Charge will not be assessed when a Large Package Surcharge is applied.
14 AED per package will be billed in addition to the shipping costs.
Large Package Surcharge
A package is considered a “Large Package” when its length plus girth [girth = (2 x width) + (2 x height)] combined exceeds 300cm, but does not exceed the maximum UPS size of 400cm. Large Packages are subject to a minimum billable weight of 40kg in addition to the Large Package Surcharge.
193 AED per package will be billed in addition to the shipping costs.
Over Maximum Limits
Packages with an actual weight of more than 70kg, or that exceed 274cm in length, or exceed a total of 400cm in length and girth combined [girth = (2 x width) + (2 x height)], are not accepted for transportation. If found in the UPS small package system, they are subject to an additional charge. Packages exceeding 400cm in length and girth combined are also subject to the Large Package Surcharge.
364 AED per package will be billed in addition to the shipping costs.
Oversize Pallet Charge
Depending on origin and destination, this surcharge may apply to certain UPS Worldwide Express Freight shipments. To determine if a particular origin or destination has an oversize pallet limit, please visit www.ups.com/worldwideexpressfreight
435 AED per pallet will be billed in addition to the shipping costs.