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2019 Rate and Service Guide
Singapore

Navigate through this page to discover updated rates and enhanced UPS services and technology, effective 8th July 2019.

UPS Gets The Job Done.

As a global leader in logistics, UPS guaranteed on-time package and freight shipments are just a few of the many deliveries that we make every business day. We also deliver:

• Extensive knowledge and experience from the world’s largest package delivery company to
   keep you competitive in a rapidly expanding international marketplace.

• Customised solutions and reliable services for shipping, tracking and billing from a global
   leader in technology to drive greater efficiency, helping to save you time and reduce costs.

• Sustainable shipping options from one of the most efficient global transportation networks
   in the world to help reduce carbon emissions and conserve resources.

All of this helps make the best delivery of all possible - your satisfaction and, most importantly, your customers’ satisfaction. When that’s delivered, we know we’ve done our job.

To learn more about what we can deliver for your business, visit ups.com/solutions/sg.

Service Portfolio

UPS International Shipping Services

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Worldwide Zone Chart

UPS Express Services

International Shipments:
Visit ups.com® or contact our Customer Service Representatives at 1800-738-3388 for information regarding international shipments, including:

- Service options
- Time in transit
- Guarantee details
- Billing options
- Service notes
- Commodity classifications
- Prohibited articles
- Destination/Origin Country served
- UPS Terms and Conditions of Service

+ Extended Area Surcharge or Remote Area Surcharge may be applicable to
   specific points within this country. For more details, please visit ups.com®
   or contact our Customer Service Representatives at 1800-738-3388.

search Worldwide zone tables

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Worldwide Zone Chart

UPS Express Services

International Shipments:
Visit ups.com® or contact our Customer Service Representatives at 1800-738-3388 for information regarding international shipments, including:

- Service options
- Time in transit
- Guarantee details
- Billing options
- Service notes
- Commodity classifications
- Prohibited articles
- Destination/Origin Country served
- UPS Terms and Conditions of Service

+ Extended Area Surcharge or Remote Area Surcharge may be applicable to
   specific points within this country. For more details, please visit ups.com®
   or contact our Customer Service Representatives at 1800-738-3388.

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Determine the Weight and Size

UPS Express Services

Billable Weight:
Actual or Dimensional?

Determining which weight to use in calculating your rate requires that you determine which rule applies. Different rules apply depending on the service selected.

Actual weight is the weight of the package rounded up to the next half kilogram.

Dimensional weight considers density, which is the amount of space a package occupies in relation to its actual weight.

Billable weight is the weight used to calculate the rate. The billable weight will be the greater of the package’s actual or dimensional weight.

Note:
Packages that exceed UPS weight and size limit are not accepted for transportation. Contact our Customer Service Representatives for details.

Irregularly-shaped Packages
Measure boxes or containers that are not rectangular to determine dimensional weight and whether the package is within maximum limits.

Treat the irregularly-shaped package as if it is in a regular rectangular box. Measure the length, width and height of the package from its extreme points.

Step 1
Determine the Actual Weight:

Use a scale to determine the weight of the package. Increase fractions of a weight to the next half kilogram.

Step 2
Determine the Dimensional Weight
¹:
Calculate the cubic size by multiplying the length by the width and by the height (each rounded off to the nearest whole centimetre) of each package.

Divide the cubic size of the package by 5,000 to determine the dimensional weight in kilograms. Increase fractions of a weight to the next half kilogram.

irregulary shaped package

Step 3
Select the Proper Zone:

Locate the appropriate zone for the shipment using the Worldwide Zone Chart tables.

Step 4
Determine the Shipment Weight:
Rates for multiple-piece shipments², which include UPS Express Paks and packages shipped to a single receiver on the same day, are based on the total shipment weight of an individual shipment. This means substantial savings over single-piece rates. To determine a shipment’s total billable weight, use the greater of each package’s actual or dimensional weight.

Additional Information: Weight and Size Limits
• Maximum weight per package is 70 kg.
• Maximum length per package is 274 cm.
• Maximum size per package is 400 cm in length and girth
   [(2 x width) + (2 x height)] combined.
• There is no limit to the total shipment weight or number of packages in a
    shipment.

¹ For import shipments, use the origin country unit of measure and dimensional factor to calculate the dimensional weight. Dimensional weight applies to all international shipments except shipments using UPS Express Envelope, UPS 10 KG Box® and UPS 25 KG Box®.

² Multiple-piece shipment refers to a shipment consisting of packages and/or documents sent via a single waybill number.

¹ For import shipments, use the origin country unit of measure and dimensional factor to calculate the dimensional weight. Dimensional weight applies to all international shipments except shipments using UPS Express Envelope, UPS 10 KG Box® and UPS 25 KG Box®.

² Multiple-piece shipment refers to a shipment consisting of packages and/or documents sent via a single waybill number.
Note:
Future Changes – Rates, charges, service explanation, and services are subject to change without prior notice.

Determine the Weight and Size

UPS Worldwide Express Freight Services

Billable Weight:
Actual or Dimensional?

Determining which weight to use in calculating your rate requires that you determine which rule applies.

Actual weight is the weight of the items on the pallet and the weight of the pallet rounded up to the next half kilogram.

Dimensional weight considers pallet density, which is the amount of space a pallet occupies in relation to its actual weight.

Billable weight is the weight used to calculate the rate. The billable weight will be the greater of the pallet’s actual or dimensional weight. A minimal rate may apply.

Step 1
Determine the Actual Weight:

Actual weight is the weight of the items on the pallet and the weight of the pallet rounded up to the next half kilogram.

Step 2
Determine the Dimensional Weight
¹:
Calculate the cubic size by multiplying the length by the width and by the height (each rounded off to the nearest whole centimetre) of each pallet.

Divide the cubic size of the pallet by 5,000 to determine the dimensional weight in kilograms. Increase fractions of a weight to the next half kilogram.

¹ For import shipments, use the origin country unit of measure and
   dimensional factor to calculate the dimensional weight.

Step 3
Determine the Billable Weight:

Compare the pallet’s actual weight to the dimensional weight. The greater of the two is the billable weight and should be used to calculate the rate.

For multiple-pallet shipments, add up each pallet’s billable weight to determine the shipment’s billable weight.

Billable Weight Calculation
e.g.: A customer has a shipment of three pallets weighing 50 kg, 400 kg and 300 kg. All pallets are the same size with the following dimensions:
122 cm x 102 cm x 150 cm

1. Determine the Actual Weight
Actual Weight:
50 kg + 400 kg + 300 kg
= 750 kg

2. Determine Dimensional Weight
Pallet Dimensional Weight:
(122 cm x 102 cm x 150 cm) / 5,000
= 373.5 kg

Shipment Dimensional Weight:
373.5 kg + 373.5 kg + 373.5 kg
= 1,120.5 kg

3. Determine Billable Weight
Shipment’s Billable Weight:
373.5 kg + 400 kg + 373.5 kg
= 1,147 kg

¹ For import shipments, use the origin country unit of measure and dimensional factor to calculate the dimensional weight.

Export Shipment (rates)

Export – UPS Worldwide Express

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Export – UPS Worldwide Express Saver®

search Export - UPS Express Saver

Export – UPS Worldwide Expedited

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Export - UPS Worldwide Express Freight®

Rates applicable for: Door-to-Door, Drop-off, Hold at Location, and Drop-off & Hold at Location.*

search Export - UPS Worldwide Express Freight/UPS Worldwide Express Freight Midday

search Export - UPS Worldwide Express Freight/UPS Worldwide Express Freight Midday

Import Shipment (rates)

Import – UPS Worldwide Express

search Import Shipment (rates)

Import – UPS Worldwide Express Saver®

search Import - UPS Express Saver

Import – UPS Worldwide Expedited

search Import - UPS Expedited

Import - UPS Worldwide Express Freight®

Rates applicable for: Door-to-Door, Drop-off, Hold at Location, and Drop-off & Hold at Location.*

search Import - UPS Worldwide Express Freight

Services with Additional Charges

Services with Additional Charges

Contractual

International Dangerous Goods

Dangerous goods are articles or substances which are capable of posing a significant risk to health, safety or property if not handled and shipped in a proper manner. There are various laws, regulations and rules governing the transportation of dangerous goods across international borders.

UPS offers a contractual service which ensures that your dangerous goods shipments are handled and shipped in accordance with international and domestic regulations via our global network. The accessible¹ and inaccessible² classification applies, depending on Dangerous Goods class.

Surcharge applies as follows:

Accessible Dangerous Goods
• UPS Worldwide Express
• UPS Worldwide Express Saver®
• UPS Worldwide Expedited
   S$133.50 per shipment or S$13.70 per package
• UPS Worldwide Express Freight Services
   S$133.50 per shipment or S$1.80 per kg

Inaccessible Dangerous Goods
• UPS Worldwide Express
• UPS Worldwide Express Saver®
• UPS Worldwide Expedited
   S$89 per shipment or S$9.10 per package
• UPS Worldwide Express Freight Services
   S$89 per shipment or S$1.20 per kg

For a detailed listing of UPS acceptable classes and commodities of dangerous goods, please contact our Customer Service Representatives.

Surcharge for Non-Compliance

UPS will, at its sole discretion, and whether or not the UPS International Dangerous Goods programme applies, charge a surcharge of S$9.10 per package or S$89 per shipment, whichever is higher, for any costs, expenses, damages or losses, including but not limited to the expense of returning the shipment to Shipper and any additional administrative cost incurred by UPS in connection with any incidence of non-compliance³. This surcharge is without prejudice to any other relief or remedy UPS is entitled to.

UPS FTZ Facilitator

With UPS FTZ Facilitator, importers and exporters have the ability to use UPS to transport international shipments in-bond to and from a global Free/ Foreign Trade Zone (FTZ). This service is available for shipments using UPS Worldwide Express Plus, UPS Worldwide Express, UPS Worldwide Express Freight Services, UPS Worldwide Express Saver and UPS Worldwide Expedited.

This contractual, fee-based service allows the shipment of goods to move to or from an FTZ without using other transportation providers. Using UPS as a single source enables importers and exporters to increase visibility and tracking, and reduce the chance for errors and costs associated with utilising multiple transportation providers.

Importers will choose UPS FTZ Facilitator to direct shipments to be delivered, in-bond, to a designated FTZ rather than being cleared through customs. The fee for this service is S$125 per shipment.

Exporters will choose UPS FTZ Facilitator to ship goods in-bond from an FTZ to an international destination. The fee for this service is S$125 per shipment.

UPS Broker of Choice®

With UPS Broker of Choice, importers select their own customs broker for customs clearance of their UPS international shipments. This service is available for shipments using UPS Worldwide Express Plus, UPS Worldwide Express, UPS Worldwide Express Saver and UPS Worldwide Expedited.

This contractual, fee-based service ensures that the established relationship with a Customs Broker remains in place while the importer works with UPS to save time and increase efficiencies in shipping and customs processes. Using UPS Broker of Choice enables importers to reduce fees and errors incurred while using multiple customs clearance processes.

Importers can select UPS Broker of Choice Onsite for shipments that remain in UPS possession while the importer’s customs broker completes customs clearance procedures prior to UPS completing delivery of the shipment. The fee for this is S$75 per shipment.

Dry Ice

International shipments containing Dry Ice (Carbon Dioxide, solid) refrigerating Hazardous or non-Hazardous Materials require either an International Dangerous Goods (IDG) or an International Special Commodities (ISC) contract. A surcharge of S$8 will apply per package or pallet. Dry Ice must be packed in packagings designed and constructed to permit the release of Carbon Dioxide gas to prevent a buildup of pressure that could rupture the packagings. Prepare and process these packages through WorldShip or UPS CampusShip shipping systems, UPS Developer Kit or an approved UPS Ready® solution. For a detailed listing of countries that are able to import or export Dry Ice, please contact our Customer Service Representatives.

¹ Accessible Dangerous Goods:
  Class 1.4 Explosives, Class 2.1 Flammable Gas, Class 2.2 Non-Flammable Gas
  in Cargo Aircraft Only (CAO) quantities, Class 3 Flammable Liquid, Class 4
  Flammable Solid, Dangerous When Wet, Class 5 Oxidisers and Organic
  Peroxides and Class 8 Corrosives.

² Inaccessible Dangerous Goods:
  Class 2.2 Non-Flammable Gas in Passenger (PAX) and Limited (LQ) quantities,
  Class 6 Toxic and Infectious Substances, Class 7 Radioactive Material and Class
  9 Miscellaneous Dangerous Substances.

³ “Non-compliance” shall include but not be limited to (a) non-compliance
   with any UPS shipping requirements or procedures; or any applicable laws or
   regulations governing air transport including but not limited to the
   International Air Transport Association regulations; and (b) any
   mis-declaration, under-declaration and falsification made; and (c) any breach
   of or non-compliance with applicable UPS instructions in relation to packing,
   labelling, marking, handling, declaration and documentation and any
   process, in connection with and applicable to the content of the shipments.

Services with Additional Charges

Non-Contractual

Declared Value Charge

For each shipment over S$150, you may purchase additional coverage against loss or damage at S$3.20 for each additional S$150 or fraction thereof. Charges for declared value can be billed to the shipper, the receiver, or to a third party.

Saturday Processing Fee (US-origin shipments)

UPS accepts UPS Worldwide Express Plus®, UPS Worldwide Express®, and UPS Worldwide Saver® shipments in the US for export to select destination countries on a Saturday. Shipments accepted on a Saturday will be delivered one day sooner than shipments accepted on a Monday. Importers using UPS Import Control may schedule a Saturday pickup of their US shipments, or have their US shippers tender the shipments to authorized UPS centers and retail locations on a Saturday. A fee of S$21.90 per shipment will be assessed for this service. The fee will continue to apply when a Saturday pickup is scheduled but nothing is shipped.

Saturday Delivery

Delivery of shipments is available at an additional charge of S$22 for each UPS Express Envelope or each shipment of UPS Express Paks and packages. This charge will be billed to the party who bears the shipping charges.

UPS Worldwide Express Freight Services provides Saturday Delivery to select destinations in the U.S. and Canada for an additional charge of S$272 per shipment.

Undeliverable Package Return Charge

Shipments refused by the consignee, or which for any other reason cannot be delivered, will be held, and UPS will attempt to contact the shipper for further instructions, including return. Applicable transportation costs plus a S$13.90 surcharge per undeliverable shipment apply to any return, at the shipper’s expense.

UPS Returns®¹

To meet a range of reverse logistics needs and simplify the process of collecting customer returns, UPS offers a variety of returns services. You generate a return label for your customer, or UPS provides your customer with a label via e mail or mail. The UPS Returns services available are:

Print Return Label
You generate the label and include it in an outbound shipment or distribute separately to your customer, who then applies the label to the package.
Fee: S$1.40

Electronic Return Label
UPS e-mails the label upon your request to your customer, who then prints the label and applies it to the package.
Fee: S$2.10

Print and Mail Return Label
UPS prints the label upon your request and mails it to your customer, who applies the label to the package.
Fee: S$4.00

UPS Returns Plus¹ ²

UPS brings the return label to your customer’s pickup location when we pick up the return package.

1 UPS Pickup Attempt
If the package cannot be picked up on the first attempt, we will leave the return label at the pickup location.
Fee: S$6.60

3 UPS Pickup Attempts
If the package cannot be picked up on the first attempt, we will attempt to pick up the package on each of the next two business days. If the package cannot be picked up after the third attempt, the return label will be returned.
Fee: S$9.60

Direct Delivery Only

Direct Delivery Only shipments are only delivered to the address on the shipping label and may not be rerouted, redirected or delivered to an alternate address. The shipments are eligible for Hold for Pickup at UPS Customer Centre, Reschedule Delivery and Return to Sender. This service is available for residential and commercial shipments. A fee of S$2.60 applies to each package in the shipment.

¹ Only available for customers using a UPS compliant shipping
   system that produces a smart label.

² Not available for pickup in Asia.

Other Additional Charges

Address Correction

An additional charge of S$15 per package or a maximum of S$62 per shipment may be billed to the shipper for unsuccessful delivery because of an incorrect address, or if addressed to a P.O. Box.

Residential Surcharge

UPS provides delivery service to residential addresses as well as business addresses. A residential delivery is one made to a home, including a business operating out of a home. For each residential delivery, an additional charge of S$4 per shipment applies. UPS Worldwide Express Freight Services will be charged at S$140 per shipment.

Extended Area Surcharge

UPS provides a collection delivery service in extended areas as well as urban areas. An additional charge of S$34 per shipment or S$0.80 per kg applies, whichever is greater, for shipments collected or delivered in an extended area. For a copy of the Extended Area Surcharge points, please download from ups.com/sg.

Remote Area Surcharge

A charge of S$38.80 per shipment or S$0.90 per kg applies, whichever is greater, for delivery to or collection from an area beyond UPS extended areas which are less accessible for pickups and deliveries. For a copy of the Remote Area Surcharge points, please download from ups.com/sg.

Currency Conversion

Charges to a payer’s account in a foreign currency will be converted to the payer’s currency using a weekly exchange rate secured through Major Money Centre Banks, plus an exchange fee equal to 0.75% of the amount converted.

Duty/Tax Forwarding Surcharge

When the “Duty/Tax Forwarding Surcharge” billing option is selected, a S$30 surcharge will be billed to the shipper.

Bill Receiver/Freight Collect
Refusal Fee


An account number is invalid if it is not the correct account number for the bill-to party, or if it is the account number for a consignee or third party who fails to pay the shipping charges. A fee of S$17 per shipment will be charged for international shipments with an invalid account number.

Look-up Surcharge

For every international shipment with a missing or invalid account number, for the bill-to party, UPS will perform a “look-up” by tracing the correct account number or creating a temporary account to bill the consignee or third party. A fee of S$5 per shipment will be billed to the shipper for every “look-up” service performed.

Fuel Surcharge

For information on prevailing fuel surcharges, please refer to ups.com®.

Customs Brokerage Charges

UPS provides customs brokerage service at no additional charge for routine customs clearance, including formal entries for shipments of up to five tariff lines. Additional charges may apply for complex customs clearance procedures and consolidated clearance requirements. For more information, contact our Customer Service Representatives.

Additional Tariff Lines Surcharge

UPS provides customs brokerage service for formal entries for shipments of up to five tariff lines at no charge. A fee of S$4.10 will apply for every additional tariff line thereafter, subject to a maximum charge of S$407.

Pre-Release Notification Surcharge

A shipper or consignee may request that UPS notify the consignee prior to submission of an import shipment to customs so that the importer may validate the classification, valuation, or other import information. An additional fee of S$17 per shipment will be billed to the importer or to the shipper when the shipper is selected as the payer of the duties and taxes for the shipment.

Export Declaration Surcharge

An export declaration surcharge of S$16.50 applies to each shipment under any one of the following circumstances regardless of the invoice value of the shipment:

• The shipment contains strategic, controlled or regulated goods as defined
   under the applicable local laws.
• The shipper and/or consignee requests for a shipment to be formally
   declared when formal declaration is not required under the applicable local
   laws.

Disbursement Fee

In order to expedite customs clearance, UPS may advance duty and taxes on a customer’s behalf. A Disbursement Fee based on the amount advanced will be assessed and billed. The Disbursement Fee for importation into Singapore will be 5% of the import duties and taxes, subject to a minimum of S$15 and maximum of S$100 per shipment.

Warehouse storage

A warehouse storage charge of a minimum of S$19 per shipment per day or S$1 per kilogram per day, whichever is higher, will apply if a shipment is not cleared through customs within 3 calendar days. The charges will be calculated from the 4th day and will apply unless the delay is due to the fault of UPS.

Temporary Import/Export Clearance

A shipper or consignee may request for special customs entry for a shipment to be temporarily imported into a country duty-free and exported within a statutory timeframe. A charge of S$100 of per shipment applies.

Alternate Broker

Consignees who do not require the full suite of UPS Broker of Choice® services may still, on an ad hoc basis, select their own customs broker for customs clearance of their UPS international shipments. UPS will transfer any customs clearance information and documents it has received from the shipper to the consignee or its appointed third-party broker. A charge of S$22.50 per shipment applies.

Local Taxes and Duties

All rates exclude any taxes, duties and surcharges that may be imposed pursuant to local regulations.

Goods and Services Tax (GST) Refund Handling Fee

UPS will apply an administrative charge in respect of any request to facilitate GST duties and taxes claims on goods returned to the sender. Singapore Customs has expressly stated that such claims must be made through the courier service company that cleared the shipment at the Singapore Customs.

A fee of S$60 per shipment will apply for the first 5 lines in the Customs Clearance Permit declaration for returned items. From the 6th line in the Customs Clearance Permit declaration for returned items, an additional S$1.50 per line will be charged, on top of the S$60 flat fee. Kindly note that any additional expenses (custom penalties etc.) that are incurred by UPS when facilitating the above mentioned claims for GST duties and taxes which are not caused by UPS’s default and/or errors will be borne by the requestor of this service. For more information, please contact our Customer Service Representatives.

Delivery Confirmation Signature Required and Delivery Confirmation Adult Signature Required

UPS Delivery Confirmation¹ services are available prior to the release of your shipment.

Both services will require the UPS service provider to request for a signature before releasing the shipment. However, with the Delivery Confirmation Adult Signature Required service, UPS will only release a shipment to an adult (a person of at least 21 years old**) and may request for a government-issued photo identification for age verification. UPS will obtain a signature from the adult recipient and provide printed confirmation of delivery including the signature.

A surcharge of S$4.40 and S$6.10 per shipment will be imposed for Delivery Confirmation Signature Required service and Delivery Confirmation Adult Signature Required service respectively.

¹ Only available for customers using a UPS compliant shipping system that
   produces a smart label.

² UPS is not liable for inaccurate age assessment.

Additional Handling Charge³

An additional handling charge of S$9 per package will apply to the following:

• Any article that is not fully encased in corrugated cardboard, including but
not limited to metal, wood, hard plastic, soft plastic (e.g. plastic bag)
or expanded polystyrene foam (e.g. styrofoam)
• Any cylindrical item, such as a barrel, drum, pail, or tyre, that is not fully
   encased in a corrugated cardboard shipping container
• Any package with the longest side exceeding 122 cm or its second longest
   side exceeding 76 cm
• Any package with an actual weight greater than 32 kg
• Each package in a shipment where the average weight per package is greater
   than 32 kg and the weight for each package is not specified on the source
   document or the UPS automated shipping system used

Oversize Pallet Handling Surcharge

An Oversize Pallet Handling Surcharge of S$63.60 per pallet will also apply to UPS Worldwide Express Freight Services when a pallet’s dimensions exceed the size or weight restrictions (which vary by origin and destination) as set forth at ups.com/palletmaximums.

Large Package Surcharge - Minimum Billable Weight (MBW)

A package is considered a “Large Package” when its length plus girth
[(2 x width) + (2 x height)] combined exceeds 300 cm, but does not exceed the maximum UPS size of 400 cm.

Large Packages are subject to a minimum billable weight of 40 kg, at a surcharge of S$72.10 per package.

An Additional Handling Charge will not be assessed when a Large Package Surcharge is applied.

Over Maximum Limits Fee

UPS small package services do not accept shipments exceeding the following weight and dimensions. If in UPS’s discretion, UPS does accept shipments exceeding these maximum limits, an Over Maximum Limits Fee of S$72.10 per package will apply to the following:

• Maximum weight per package of 70 kg
• Maximum length per package of 274 cm
• Maximum size per package of 400 cm in length and girth
   [(2 x width) + (2 x height)] combined

For shipments exceeding the above dimensions, please refer to UPS Worldwide Express Freight Services for more details.

³ UPS also reserves the right to assess the Additional Handling Charge for any
   package that, in UPS’s sole discretion, requires special handling.

UPS Import Control®¹ ³

Provide your exporter with shipping labels and commercial invoice to be attached to an import shipment. Labels and commercial invoice can be sent with a UPS driver during collection, by e-mail, mail or printed for distribution at your discretion. This service allows the importer to control creation of shipment labels, commercial invoice and billing. The UPS Import Services available are:

Print Label
You generate the label and include it in an outbound shipment or distribute separately to your customer, who then applies the label to the package.
Fee: S$1.40

Electronic Label
UPS e-mails the label upon your request to your customer, who then prints the label and applies it to the package.
Fee: S$2.10

Print and Mail Label
UPS prints the label upon your request and mails it to your customer, who applies the label to the package.
Fee: S$4.00

1 UPS Pickup Attempt Label²
If the package cannot be picked up on the first attempt, we will leave the printed label at the pickup location.
Fee: S$6.60

3 UPS Pickup Attempts Label²
If the package cannot be picked up on the first attempt, we will attempt to pick up the package on each of the next two business days. If the package cannot be picked up after the third attempt, the label will be returned.
Fee: S$9.60

¹ Only available for customers using a UPS compliant shipping system that
   produces a smart label.

² Not available for pickup in Asia.

Commercial Invoice Removal¹ ³

Provides an importer with the option to have the commercial invoice removed from an Import Control shipment prior to delivery. The service provides importers with the flexibility of routing shipments directly to their buyer while keeping the value of goods confidential.
Fee: S$28.30 per shipment

UPS Carbon Neutral¹

Offset the climate impact of your shipping with UPS carbon neutral. When you select UPS carbon neutral during shipment preparation, UPS will purchase offsets to mitigate the carbon (CO2) emissions associated with the transport of your shipment.
Fee: S$1.10 per package

UPS Worldwide Express Freight Services will be charged at S$25.50 per pallet.

Delivery Reattempt

One delivery attempt is included in the rate. Additional delivery attempts will be charged at S$61.10 for each shipment of UPS Worldwide Express Freight services.

³ UPS Import Control is available only in countries where UPS pickup services
   are available.

Terms and Conditions

Terms and Conditions of Service

Effective July 08, 2019

THE RULES RELATING TO LIABILITY ESTABLISHED BY THE WARSAW CONVENTION AND ANY AMENDMENTS THERETO SHALL APPLY TO THE INTERNATIONAL CARRIAGE OF ANY SHIPMENT HEREUNDER INSOFAR AS THE SAME IS GOVERNED THEREBY.

United Parcel Service, which for purposes of these Terms and Conditions shall mean the United Parcel Service operating company in the country of departure, United Parcel Service Singapore Pte Ltd (“UPS”) is engaged in the international transportation of small packages (including “Express Envelopes”) and services incidental or additional thereto. All shipments are subject to the terms and conditions contained in the UPS Rate and Service Guide (stated at ups.com® and maintained at local UPS offices), the UPS source document for each shipment, and those prescribed by the applicable law of the jurisdiction where the shipment originates.

“Shipper” refers to the party contracting with UPS for services.

Where carriage by air involves an ultimate destination or stop outside the country of origin the Warsaw Convention may apply. The rules relating to liability established by the Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw, Poland, on October 12, 1929, and any amendments thereto shall apply to the international carriage of any shipment insofar as the same is governed thereby. There are no stopping places agreed upon at the time of tender of the shipment, and UPS reserves the right to route the shipment in any way UPS deems appropriate. Notwithstanding any clause to the contrary, international carriage by road may be subject to the provisions of the Convention on the Contract for the International Carriage of Goods by Road signed at Geneva on May 19, 1956 and any amendments thereto (“the CMR Convention”).

UPS may engage subcontractors to perform services and contracts both on its own behalf and on behalf of its servants, agents and subcontractors each of whom shall have the benefit of these terms. No such party has the authority to waive or vary any of these terms. All packages or pallets covered under a single UPS Waybill/ consignment note (the “UPS Waybill”) shall be considered a single shipment. A shipment may be carried via any intermediate stopping places that UPS deems appropriate.

Unless otherwise agreed in writing prior to the tender of the shipment, the service to be provided by UPS is limited to the pickup, transportation, customs clearance where applicable and delivery of the shipment. The shipper acknowledges that shipments will be consolidated with those of other shippers for transport and that UPS may not monitor the inbound and outbound movement of individual shipments at all handling centres.

Unless otherwise agreed in writing prior to the tender of the shipment, the service to be provided by UPS is limited to the pickup, transportation, customs clearance where applicable and delivery of the shipment. The shipper acknowledges that shipments will be consolidated with those of other shippers for transport and that UPS may not monitor the inbound and outbound movement of individual shipments at all handling centres.

Commodities Handled and Restrictions on Service
UPS offers transportation of general commodities, as usually defined, subject to the following restrictions:

Subject to the terms and conditions relevant to UPS Worldwide Express Freight Services below, no service shall be rendered in the transportation of any packages or articles with an actual weight of more than 70 kilograms (or 150 lbs) or exceed 274 centimetres (or 108 inches) in length or a total of 400 centimetres (or 157 inches) in length and girth combined. If found in the UPS system, they are subject to one or more of the following additional charges: Over Maximum Weight, Over Maximum Length, or Over Maximum Size. UPS Worldwide Express Freight Services pallets that exceed maximum size and weight limits, as set forth (in the UPS Rate and Service Guide) at ups.com® will not be accepted for transportation and will be returned to sender if found in the UPS system.

No service shall be rendered in the transportation of any packages or articles with an actual value in excess of USD 50,000 per package (or the local currency equivalent); or USD 100,000 per pallet for UPS Worldwide Express Freight Services shipments (or the local currency equivalent).

No service shall be rendered in the transportation of packages or pallets containing any prohibited article listed on the UPS website (ups.com®), including, but not limited to, articles of unusual value (such as coins, currency, postage stamps, negotiable instruments (except checks), money orders), and dangerous goods. Refer to UPS Rate and Service Guide for more information about dangerous goods. Under applicable law, certain goods may only be transported under prescribed conditions and certain goods are prohibited from transportation by air.

UPS does not regularly provide service for shipments containing live animals. UPS will only accept live animal shipments on an exception basis. Transportation for shipments containing live animals is limited, must be prearranged, and as with all other shipments, will be provided only according to the terms and conditions contained in the UPS Rate and Service Guide.

UPS does not provide a protective service for the transportation of perishable commodities or commodities requiring protection from heat or cold. Such commodities will be accepted for transportation solely at the shipper’s risk for any damage arising from the transportation.

No service shall be rendered in the transportation of any shipment which is prohibited by applicable law or regulations in the origin or destination country, or which UPS may determine, in its sole discretion, to be so prohibited.

The shipper shall be responsible for the accuracy and completeness of the particulars inserted in the Waybill and for ensuring that all shipments set out adequate contact details for the shipper and receiver of the shipment and that they are so packed, marked and labeled, their contents so described and classified and are accompanied by such documentation as may (in each case) be necessary to make them suitable for transportation and to comply with the requirements of the effective Rate and Service Guide and applicable law.

Large Package Surcharge
An additional charge applies for packages that are considered large. A package is considered a “Large Package” when its length plus girth [(2 X width) + (2 X height)] combined exceeds 300 centimetres (118 inches), but does not exceed the maximum UPS size of 400 centimetres (157 inches). Large Packages shipped are subject to a minimum billable weight of 40 kilograms (90 pounds).

An Additional Handling Charge will not be assessed when a Large Package Surcharge is applied.

Over Maximum Limits Charges
Packages that exceed the weight or size restrictions set forth in the Terms and Conditions of Service (“Items Not Accepted for Transportation”) are subject to one or more of the following additional charges: Over Maximum Weight, Over Maximum Length, or Over Maximum Size. Such charges apply in addition to all other applicable charges, including but not limited to the Large Package Surcharge.

Additional Handling Charge
An Additional Handling charge will be assessed for any package that requires special handling, as determined by UPS in its sole discretion, including, but not limited to:

(i) Any article that is not fully encased in corrugated cardboard, including but not limited to metal, wood, hard plastic,
 soft plastic (e.g. plastic bag) or expanded polystyrene foam (e.g. styrofoam);

(ii) Any cylindrical-like item, such as a barrel, drum, pail, or tire, that is not fully encased in a
      corrugated cardboard shipping container;

(iii) Any package with the longest side exceeding 122 centimetres (or 48 inches) or its
       second-longest side exceeding 76 centimetres (or 30 inches);

(iv) Any package with an actual weight greater than 32 kilograms (or 70 pounds); and

(v) Each package, excluding UPS Worldwide Express Freight Services shipments, where the
      average weight per package is greater than 32 kilograms (or 70 pounds) and the weight for
      each package is not specified in the UPS Shipping System used.

UPS reserves the right to assess the charge for any package that, in UPS’s sole discretion, requires special handling.

Oversize Pallet Handling Surcharge
An Oversize Pallet Handling Surcharge will apply to UPS Worldwide Express Freight Services pallets that are classified as Oversize. A pallet is considered Oversize when its dimensions exceed the thresholds set forth at www.ups.com/palletmaximums.

UPS Worldwide Express Freight Services pallets are subject to maximum size restrictions (which vary by origin and destination) as set forth at www.ups.com/assets/resources/media/wwef_max_dim.pdf. Pallets that exceed these size restrictions require prior approval from UPS and are subject to an Oversize Pallet Handling Surcharge if accepted by UPS for service.

Timely Upload of PLD
The Shipper must provide Timely Upload of Package Level Detail (“PLD”) to UPS. If timely upload of PLD is not provided, certain UPS services are unavailable, including but not limited to Paperless Invoice Service and Service Guarantee. Timely Upload of PLD as use in these Terms refers to the electronic transmission of all applicable PLD information to UPS at or before the time that Shipments are tendered to UPS. PLD includes, but is not limited to, Consignee’s full name, complete delivery address, and Shipment dimensions and weight.

By including the email address of the Consignee or associated addressee in PLD for a Shipment (“PLD Email Address(es)”), the Shipper acknowledges and agrees that UPS may send notifications related to the delivery of such Shipment to the Shipment’s associated PLD Email Address(es) and may use such PLD Email Address(es) in accordance with the UPS Privacy Notice in effect at the time of shipping, to the extent permitted by law. The Shipper warrants that (i) informed and specific consent has been secured from the individual associated with each PLD Email Address(es) to receive notifications related to the delivery of such Shipments and for use by UPS of the PLD Email Address in accordance with the UPS Privacy Notice in effect at the time of shipping, to the extent permitted by law and that (ii) the PLD Email Address (es) is accurate and is controlled by the Consignee or associated addressee for the Shipment with which it is associated. The Shipper shall defend, indemnify and hold harmless UPS, its parent corporation, and affiliated companies, their officers, directors, employees, agents, and their successors and assigns, from and against any and all liability, losses, damages, costs and expenses (including reasonable legal fees) of any nature whatsoever incurred or suffered in connection with damages arising out of or resulting from any breach of the warranties in the previous sentence.

UPS Paperless® Invoice Service
UPS Paperless Invoice Service provides shippers with the option of having electronic commercial invoices, which reflect their sale transactions of merchandise, prepared for them. This service would help shippers to expedite customs clearance of their international shipments and it is available to shippers who register with UPS in advance of shipping.

By using UPS Paperless Invoice service, the shipper authorises UPS to use the shipper’s letterhead and electronic signature to prepare true, correct, and paperless commercial invoices that reflect, in all material respects, the shipper’s sale transactions of merchandise to its buyers \ necessary to expedite in accordance with law the export and customs clearance of international shipments.

All commercial invoice information must be provided by the shipper, to ensure the accuracy and completeness of the Paperless Invoice. Timely upload of Package Level Details (PLD) by shippers is also required for use of this service. PLD includes, but is not limited to, the consignee’s full name, complete delivery address and shipment dimensions and weight. If timely upload of PLD is not provided, certain UPS services are unavailable. Timely Upload of PLD as used in these Terms refers to the electronic transmission of all applicable PLD information to UPS at or before the time that Shipments are tendered to UPS. PLD includes, but is not limited to, Consignee’s full name, complete delivery address, and Shipment dimensions and weight.

UPS Import Control®
UPS Import Control service allows a shipper to process an import shipment, including commercial invoice. Where available, a shipper may use UPS Import Control service to create a Print Import Label, Electronic Import Label, Print and Mail Import Label to provide to the sender of the shipment or a shipper may request UPS 1 Pickup Attempt or UPS 3 Pickup Attempts, to request that UPS make pickup attempts to retrieve import shipments from a sender’s address. 3 UPS Pickup Attempts is not available for UPS Worldwide Express Freight Services. UPS Import Control is available only in countries where UPS pickup services are available. An additional charge for each UPS Import Control label as set forth in the UPS Rates in effect at the time the charge is applied.

UPS Import Control® is available for packages and pallets processed through WorldShip®, UPS CampusShip®, UPS Internet Shipping, or UPS Developer Kit and also for packages only, processed through WorldShip or an approved UPS Ready® solution.

Shipments containing certain items are prohibited from being shipped and are not accepted by UPS for UPS Import Control service including, but not limited to Hazardous Materials shipments requiring shipping papers or firearms shipments requiring Delivery Confirmation Services. C.O.D. service is not available for UPS Import Control shipments.

The maximum actual or declared value for each international Print Return Label, Electronic Return Label, or Print and Mail Return Label shipment is USD 50,000 per package or USD 100,000 per pallet; provided that for any such shipment with an actual or declared value in excess of USD 1,000, the shipper must ensure that a UPS high value shipment summary is generated and signed by the UPS driver upon tender of the shipment to UPS. If no high value shipment summary is obtained and signed, the maximum actual or declared value for each such package or pallet is limited to USD 1,000.

Print Return Label; Electronic Return Label; Print and Mail Return Label
Shipments can be returned from an address using Print Return, Electronic Return, or Print and Mail Return Labels.

The maximum actual or declared value for each domestic Print Return Label, Electronic Return Label, or Print and Mail Return Label shipment is USD 1,000 per package or pallet.

The maximum actual or declared value for each international Print Return Label, Electronic Return Label, or Print and Mail Return Label shipment is USD 50,000 per package or USD 100,000 per pallet; provided that for any such shipment with an actual or declared value in excess of USD 1,000, the shipper must ensure that a UPS high value shipment summary is generated and signed by the UPS driver upon tender of the shipment to UPS. If no high value shipment summary is obtained and signed, the maximum actual or declared value for each such package or pallet is limited to USD 1,000.

Upon delivery, a shipment returned will be charged the rate calculated from the pickup location to the destination via the service selected. An additional charge for each Print Return Label, Electronic Return Label, and Print and Mail Return Label shipment will be assessed when the service is requested. The applicable charges will be those set forth in the UPS Rates in effect at the time the charge is applied.

UPS Returns Plus
(i) 1 UPS Pickup Attempt
A shipper can request that UPS make one pickup attempt to retrieve a package or pallet from an address.

The maximum actual or declared value for each domestic 1 UPS Pickup Attempt service shipment is USD 1,000 per shipment. The maximum actual or declared value for each international 1 UPS Pickup Attempt shipment is USD 50,000 per package or USD 100,000 per pallet; provided that for any international 1 UPS Pickup Attempt shipment with an actual or declared value in excess of USD 1,000 per pallet or package, the shipper must ensure that a UPS high value shipment summary is generated and signed by the UPS driver upon
tender of the shipment to UPS. If no high value shipment summary is obtained and signed, the maximum actual or declared value of each such shipment is limited to USD 1,000 per shipment or pallet.

Upon delivery, a package returned using 1 UPS Pickup Attempt service will be charged the rate calculated from the pickup location to the destination via the service selected. An additional charge for each 1 UPS Pickup Attempt service package will be assessed when 1 UPS Pickup Attempt service is requested. The applicable charges will be those set forth in the UPS Rates in effect at the time the charge is applied.

(ii) 3 UPS Pickup Attempts
A shipper can request that UPS make three pickup attempts to retrieve a package from an address. This service is not available for UPS Worldwide Express Freight Services.

The maximum actual or declared value for each domestic 3 UPS Pickup Attempts service shipment is USD 50,000. The maximum actual or declared value for each international 3 UPS Pickup Attempts service shipment is USD 50,000; provided that for any 3 UPS Pickup Attempts shipment with an actual or declared value in excess of USD 1,000, the shipper must ensure that a UPS high value shipment summary is generated and signed by the UPS driver upon tender of the shipment to UPS. If no high value shipment summary is obtained and signed, the maximum actual or declared value for each such shipment is limited to USD 1,000 per shipment or pallet.

Deliveries Attempted Three Times Without Extra Charge
Where applicable, if UPS is unable to complete delivery of a shipment, a notice will be left at the consignee’s address stating that delivery has been attempted. Thereafter, a second, and if necessary, a third attempt to deliver the packages will be made without additional charge. For UPS Worldwide Express Freight Services shipments, only one delivery attempt will be made; subsequent delivery attempts are subject to additional charges which will be charged to the consignee.

UPS may deliver a shipment to the consignee or the consignee’s actual or apparent agent or representative or pursuant to consignee’s instructions, to the address or location specified in the UPS shipping system, to any person present at the address or location specified in the UPS shipping system, to a reasonable alternate address or location, in accordance with trade custom or usage, pursuant to UPS’s driver release procedures or delivery pursuant to UPS’s Shipper Release procedures. UPS does not limit delivery of a shipment to a person specified as the consignee. UPS may use an electronic device to obtain proof of delivery and the shipper agrees that it will not object to UPS relying on a printed copy of this as evidence merely on the grounds that the information concerned is obtained and stored in electronic form.

Special Handling of Undeliverable Shipments; Refused Shipment Returned
Shipments refused by the consignee, or which for any other reason cannot be delivered, will be held, and UPS will attempt to contact the shipper for further instructions, including return. If the return of the shipment is refused by the shipper, or the shipment cannot otherwise be returned to the shipper, UPS will retain the shipment for a reasonable period of time, to be determined at its sole discretion (not to exceed thirty days), and upon exercising reasonable commercial efforts at notifying the shipper, UPS reserves the right to deal with the shipment thereafter in any manner at its sole discretion, including but not limited to disposal of the package. The shipper will be responsible for payment of all charges, including, but not limited to, forwarding, disposal, or return transportation charges, as well as any duty and tax, if applicable. UPS will not be liable for any claims for loss or damage to a shipment refused by the shipper on return.

Refusal and Suspension of Service
If it comes to the attention of UPS that any shipment does not meet any of the above restrictions or conditions, UPS may refuse to transport the relevant shipment, if carriage is in progress, UPS may suspend carriage and hold the shipment.

UPS also reserves the right to refuse to provide service, among other reasons, for any shipment which by reason of the character of its contents may, in the sole judgment of UPS, soil, taint, or otherwise damage other shipments or UPS’s equipment, or which is improperly or insecurely packed or wrapped. In addition, UPS reserves the right either to refuse to provide service for any shipment to or from any location, or to provide alternative service arrangements, when, among other reasons, UPS, in its sole discretion, deems that it is unsafe or economically or operationally impracticable to provide service.

UPS may at its option suspend transportation of any shipment if goods are found not to be acceptable for transportation for any reason whatsoever, if UPS cannot effect delivery at the third attempt to do so, if the consignee refuses to accept delivery, or if it cannot collect amounts due from the receiver on delivery. The shipper will be responsible for payment of all charges, calculated in accordance with the then current UPS rates, caused by such suspension of transportation, including, but not limited to, forwarding, disposal, or return of transportation charges as well as any duty or tax, if applicable.

The shipper will be responsible for the reasonable costs and expenses of UPS (including storage), for such losses, taxes and customs duties as UPS may suffer and for all claims made against UPS because a shipment does not meet any of the restrictions or conditions in the Commodities Handled and Restrictions on Service clause above or because of any refusal or suspension of carriage or return of a shipment by UPS pursuant to these terms.

UPS will not be liable or responsible for the loss of or damage to any shipment, the contents of which UPS is not authorised to accept, which UPS states it will not accept, or which UPS has a right to refuse. If UPS suspends service as set forth in these terms, the payer of any transportation charges shall not be entitled to a refund. Acceptance for carriage of any shipment that UPS does not accept for transportation or which shippers are prohibited from shipping, does not constitute a waiver of any provisions of these terms or the terms set forth in the Rate and Service Guide, or on ups.com®.

Hold for Pickup and Hold at Location Services
At the time a shipper tenders a shipment to UPS, the shipper may request that UPS hold a domestic package at a designated UPS Customer Centre for pickup by the consignee. For each such shipment, the shipper will complete an address label showing the words “Hold for Pickup,” the consignee’s name, telephone number, the name of a contact person, and the full address of the designated UPS Customer Centre. In addition, the shipper will apply a UPS Hold for Pickup label below the address label on the shipment. Hold for Pickup is not available for international package shipments.

For UPS Worldwide Express Freight Services shipments, the shipper may request that UPS hold a UPS Worldwide Express Freight Services shipment at a UPS Worldwide Express Freight Centre location for pickup by the consignee. For each such shipment, the shipper will complete an address label showing the words “Hold for Pickup,” the consignee’s name, telephone number, the name of a contact person, and the full address of the consignee (designated UPS Worldwide Express Freight Centre address not required).

UPS will hold the shipment at the designated UPS Customer Centre or UPS Worldwide Express Freight Centre and will attempt to contact the consignee at the telephone number shown on the label. Shipments not picked up within five (5) business days from the date of arrival will be considered undeliverable.

UPS will hold the shipment at the designated UPS Customer Centre or UPS Worldwide Express Freight Centre and will attempt to contact the consignee at the telephone number shown on the label. Shipments not picked up within five (5) business days from the date of arrival will be considered undeliverable.

“UPS Worldwide Express Freight Centre” means a UPS facility where a shipper may tender UPS Worldwide Express Freight Services pallets to UPS for transportation, and a consignee or other recipient may receive a pallet for delivery. UPS Worldwide Express Freight Centres available in Asia-Pacific are listed at ups.com® under Global Locator section.

Packaging
It is the responsibility of the shipper to ensure that proper packaging is used and that contents are adequately and securely packed, wrapped and cushioned for transportation. The use of UPS-provided packaging (including but not limited to materials, supplies and assistance) is not a guarantee that an item is sufficiently packaged for transportation.

When shipping certain electronic media containing sensitive personal information, it is recommended that the shipper retain a copy of the data and secure the data on the electronic media through encryption or other technological means. UPS is not liable or responsible for loss of, damage to, or irretrievability of data stored on electronic media, or loss of information.

UPS Worldwide Express Freight Services shipments must be palletised, stackable, able to be lifted by forklift, and shrink-wrapped or banded to a skid. Shipper must ensure that pallets and packaging comply with all applicable laws and regulations of the origin and destination country.

Right of Inspection
UPS reserves the right, but is not required, to open and inspect any shipment tendered to it for transportation.

In addition, UPS is a regulated cargo agent and is subjected to security screening and clearing procedures by the local airport police and relevant authorities in accordance with local law, and that civil and criminal penalties, including forfeiture and sale, may be imposed for making false, fraudulent statements, or consigning explosives or explosive devices without lawful authority.

Provisions for Customs Clearance of International Shipments
The shipper must provide required documentation for customs clearance. By providing required documentation, the shipper certifies that all statements and information relating to exportation and importation are true and correct. Furthermore, the shipper understands that UPS is a regulated cargo agent and is subjected to security screening and clearing procedures by the local airport police and relevant authorities in accordance with local law, and that civil and criminal penalties, including forfeiture and sale, may be imposed for making false or fraudulent statements or consigning explosives or explosive devices without lawful authority. When a shipment is tendered to UPS, UPS is thereby appointed as the agent for performance of customs clearance, where applicable. UPS is specified as the nominal consignee for the purpose of designating a customs broker to perform customs clearance.

Customs penalties, storage charges, or other expenses incurred as a result of an action by customs or failure by the shipper or consignee to provide proper documentation or to obtain a required license or permit will be charged to the consignee along with any applicable duty or tax. The shipper shall be liable in the event of non-payment by the consignee. Where applicable, UPS provides brokerage service at no additional charge for routine customs clearance subject to any conditions stipulated in the effective UPS Rate and Service Guide. Additional charges may be applied for the complex clearance procedures listed in the Rate Guide.

Rates
The effective rates are the UPS Rates published in the effective UPS Rate and Service Guide for the service selected by the shipper, which apply to the shipper and the shipment and are in effect at the time of shipping, plus any additional charges or rates for nonstandard service, additional or nonstandard usage, and any other additional charges referenced in the effective UPS Rate and Service Guide, or those applicable additional rates set out in any customised contracts. To determine the amount of any charge for UPS service, consult the effective UPS Rates, available at ups.com® and upon request at the local UPS office. UPS Worldwide Express Freight Services pallets that are processed as door-to-door pallets prior to drop off at a UPS Worldwide Express Freight Centre will receive door-to-door rates.

Payment
Unless paid before shipment, all charges must be paid within 7 days of receipt of invoice or within such other period as the shipper may have agreed in writing with UPS. Unless proved otherwise, an invoice shall be considered for this purpose to have been received three business days following the date of invoice.

Any payments made by UPS, including but not limited to taxes, duties or other levies, on behalf of the shipper, receiver or some other party, shall be due and payable by the shipper on demand. Notwithstanding any billing or payment option selected at the time of shipment, the shipper is ultimately liable for and agrees to pay all charges, including where the receiver or third party fails to pay any charges which they are due to pay. A late payment fee in the amount set out in UPS’s invoice may be charged on any sums outstanding as of the specified payment due date. This is in addition to any legal rights and remedies available to UPS.

Missing/Invalid Account Number or Refusal Fee
A processing fee, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, will be charged for a missing or invalid account number when the account number is missing or it is not the correct account number for the bill-to party, or if it is the account number for a receiver or third party who fails to pay the shipping charges. In the event of nonpayment by the receiver or third party, the shipper will be billed a refusal fee plus the shipping charges.

Interruption of Service
If UPS is unable to start or continue with carriage of the shipper’s shipment for a reason beyond its control, the shipper will not be able to claim that UPS is in breach of its agreement with the shipper but UPS will take all steps that are reasonably practicable in the circumstances to commence or continue the carriage.

UPS shall not be liable for, and the UPS Service Guarantee shall not apply to, any interruption of service due to causes beyond UPS’s control including, but not limited to: the unavailability or refusal of a person to accept delivery of the shipment, acts of God, natural disasters, war risks, acts of terrorism, acts of public authorities acting with actual or apparent authority, acts or omissions of customs or similar authorities, authority of law, insufficient information provided by a customer, the application of security regulations imposed by the government or otherwise applicable to the shipment, riots, a government agency hold, strikes or other labor disputes, civil unrest, disruptions of any kind in national or local air or ground transportation networks (including, but not limited to, UPS’s transportation network), disruption or failure of communication and information systems, and adverse weather conditions.

UPS Service Guarantee
UPS’s on-schedule delivery of shipments for certain services and destinations is supported by a money-back guarantee, as set forth in the Rate and Service Guide, Details of UPS’s Service Guarantee, including its applicability and limitations, and the corresponding delivery and latest pick up time for the relevant service and destination are as set out on the UPS website (ups.com®) current at the time the goods are accepted for carriage and can also be confirmed by contacting the local UPS office. Where the Service Guarantee operates, and the conditions for the Service Guarantee as set forth in the Rate and Service Guide are fulfilled, if UPS fails to attempt delivery within the applicable time period, UPS will on request, at its option, either refund or credit the shipper (or any other person who paid for the carriage) with the shipping charges (or, in the case that only some of the packages or pallets in a multiple package or pallet shipment fail to meet the applicable time limit, the proportionate part of the shipping charges relating to those packages or pallets), net of any surcharges, Value Added Tax, duties or any taxes and levies. UPS must also be notified in writing or by telephone within 15 calendar days after the scheduled delivery for all Guaranteed Service Refund claims.

The Service Guarantee does not apply where late delivery results from non-compliance with the restrictions or conditions in the Commodities Handled and Restrictions on Service clause, from the exercise of any lien by UPS in accordance with these terms, where either the Refusal and Suspension of Service clause or the Interruption of Service clause apply. The UPS Service Guarantee does not apply to (i) packages or pallet subject to a Large Package Surcharge, Oversize Pallet Handling Surcharge or Additional Handling Charge; (ii) shipments containing any package that exceed maximum size or weight limits; (iii) shipments containing any package or pallet subject to a Large Package Surcharge, Oversize Pallet Handling Surcharge, Additional Handling Charge, or that exceed maximum size or weight limits; (iv) any shipments containing International Dangerous Goods (IDG), or (v) shipments without timely upload of PLD. For UPS Worldwide Express Freight Services shipments, the Service Guarantee shall apply to a shipment in excess of 2 tons or 4,400 pounds only if the shipper obtained confirmation of eligibility for the Service Guarantee, prior to tender of the shipment to UPS for service.

For the avoidance of doubt, UPS’s liability under the Service Guarantee is limited to the above and the Service Guarantee does not otherwise constitute any form of undertaking or representation that the shipment will arrive by any particular time.

UPS may also cancel or suspend the UPS Service Guarantee for any service(s), and for any period of time, as determined by UPS in its sole discretion, and without prior notice.

Billing Options
The amount billed includes, but is not limited to, shipping charges, duties and taxes, if applicable. Unless otherwise restricted in the origin or destination country, UPS provides the following selection of payer options:

Bill Shipping Charges to:
(a) Shipper – The shipper pays all shipping charges.
(b) Receiver – The receiver pays all shipping charges.
(c) Third Party – The designated third party pays all shipping charges. This option is subject to the third party having a
      UPS account. Shipper must indicate the third party’s name, account number, and country in the appropriate
      section of the UPS Waybill.

Bill Duties and Taxes to:
(a) Shipper – The shipper pays all duties and taxes.
(b) Receiver – The receiver pays all duties and taxes.
(c) Third Party – The designated third party pays all duties and taxes. This option is subject to the third party having a
      UPS account. Shipper must indicate the third party’s name, account number, and country in the appropriate
      section of the UPS Waybill.

Shipper guarantees payment of all charges payable to UPS by the receiver or third party designated on the waybill. For all shipments where the shipper is not paying the shipping charges, the shipper must notify the bill payer prior to shipping, and that option must be indicated on the UPS Waybill in the space provided. UPS reserves the right in its sole discretion to request advance payment of shipping charges for any package or pallet sent to or from any international destination or origin.

A Duty and Tax Forwarding Surcharge will be applied where the duties and taxes are paid by a third-party outside of or within the destination country or by the receiver.

Responsibility For Loss or Damage
Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw on October 12, 1929 (and any amendments thereto, including the Additional Protocol No.4 signed at Montreal on September 1975, or the Convention for the Unification of Certain Rules for International Carriage by Air (Montreal, May 28, 1999)) or CMR Conventions or any national laws implementing or adopting these conventions apply (for convenience collectively referred to as “Convention Rules”) or where (and to the extent that) other mandatory national law applies, the liability of UPS is governed by and will be limited according to the applicable rules.

Where Convention Rules or other mandatory national laws do not apply, UPS will only be liable for failure to act with reasonable care and skill and its liability shall be exclusively governed by these terms and (save in the case of personal injury or death) limited to proven damages up to an amount not exceeding USD 100 per shipment, or per pallet in a UPS Worldwide Express Freight Services shipment, unless a higher value has been declared by the shipper as hereafter provided. If the claimant (or any person from whom he derives his right to claim) has caused or contributed to any loss, damage or delay to a shipment, any liability UPS may incur in respect thereof (limited as above) may be reduced or extinguished in accordance with the law applicable to such contributory negligence.

The shipper may increase UPS’s liability limit up to the actual value of the shipment by declaring a higher value for carriage and paying an additional charge as stated in the Rate and Service Guide. The declared value for carriage shall not exceed the actual value of the shipment or the actual value limits specified in the Commodities Handled and Restrictions on Service clause, whichever is lower.

Specifically for permitted shipments of jewelry, unset precious stones, and industrial diamonds, the declared value (and consequently UPS’s liability limit for such shipments) shall not exceed the actual value of the shipment and is subject to a further maximum limit of USD 1,000 per package or pallet (or the local currency equivalent) or USD 2,500 per package or per pallet (or the local currency equivalent) if such a shipment is tendered from eligible origins to eligible destinations set forth at ups.com/jewelry.

UPS does not offer shippers’ cargo insurance. Shippers desiring cargo insurance or all risk insurance should purchase such insurance from third parties.

UPS shall not be liable or responsible for loss or damage due to acts of God, natural disasters, war risks, acts of terrorism, nuclear damage, acts of public authorities acting with actual or apparent authority, acts or omissions of customs or similar authorities, authority of law, the application of security regulations imposed by the government or otherwise applicable to the shipment, riots, strikes or other labor disputes, civil unrest, disruptions in national or local air or ground transportation networks (including, but not limited to, UPS’s transportation network), disruption or failure of commu­nication and information systems, or adverse weather conditions.

Save where applicable Convention Rules or other applicable mandatory national laws require otherwise, UPS shall not be liable for special, incidental, or consequential damages, including purely economic losses, such as the costs of any alternative means of transport, loss of profits, loss of business opportunities or loss of revenue resulting from loss of use, arising from any loss of or damage or delay to a shipment, whether or not a value has been declared as set forth above.

UPS shall not be liable for any damages arising from UPS’s inability, failure or refusal to comply with a request to stop, return or re-route shipment of a package or pallet after tender to UPS.

Claims Procedure
All claims against UPS must be filed in writing with UPS as soon as reasonably practicable and in any event within 14 days of delivery in the case of damage (including partial loss of a shipment) and in the case of delay within 21 days of delivery. In addition, UPS shall have no liability in connection with any shipment unless legal proceedings are brought and written notice of them is given to it within six months after delivery of the goods concerned or, in the case of non-delivery, within six months from the scheduled date for delivery. This term shall not affect any rights the shipper may have under applicable Convention Rules or other applicable mandatory national laws.

Data Protection
The shipper agrees that UPS and other companies in the UPS group of companies worldwide, including companies in countries which may not have the same level of data protection as the country where the shipment is presented to UPS for carriage, may use any data provided by the shipper to UPS for the purposes set forth in, and subject to, the UPS Privacy Notice published on UPS’s web site at http://www.ups.com/content/sg/en/resources/ship/terms/privacy.html (hereby incorporated by reference into these terms). The shipper has certain rights under the law to have access to, rectify, object to the use for direct marketing of, or delete personal data held by UPS about it.

The shipper agrees that by including the e-mail address of the consignee in PLD for a shipment, (“PLD Email Address(es)”), the shipper acknowledges and agrees that UPS may send notifications related to the delivery of such shipment to the shipment’s associated PLD Email Address(es) and may use such PLD Email Address(es) in accordance with the UPS Privacy Notice. The shipper warrants that informed and specific consent has been secured from the individual associated with each PLD Email Address(es) to receive notifications related to the delivery of such shipments and for use by UPS of the PLD Email Address in accordance with the UPS Privacy Notice and that (ii) the PLD Email Address(es) is accurate and is controlled by the consignee or associated addressee for the shipment. The shipper shall defend, indemnify and hold harmless UPS, its parent corporation, and affiliated companies, their officers, directors, employees, agents, and their successors and assigns, from and against any and all liabilities, losses, damages, costs and expenses (including reasonable legal fees) of any nature whatsoever incurred or suffered in connection with damages arising out of or resulting from any breach of the warranties in the previous sentence.

Entire Agreement
All shipments are subject to the terms and conditions contained in the UPS Rate and Service Guide and set out on the UPS website (ups.com®). The effective UPS Rate and Service Guide and the description of UPS Services at ups.com®, which are incorporated in the UPS Rate and Service Guide; and the UPS source document for each shipment, together comprise the complete and exclusive agreement of the parties, except as modified by any existing or future written agreement between the parties, and may not be contradicted or modified by any oral agreement.

Severability
These terms shall apply to the fullest extent permitted by applicable law. If any part of these terms is not enforceable, this will not affect the enforceability of any other part.

Governing Law
These terms and any contract concluded which incorporates these terms shall in all respects be governed by the laws of the country where the shipment is presented to UPS for carriage.