No results found
Determine the Weight and Size
Determine the Weight and Size
UPS Express Services
Actual or Dimensional?
Determining which weight to use in calculating your rate requires that you determine which rule applies. Different rules apply depending on the service selected.
Actual weight is the weight of the package rounded up to the next half kilogram.
Dimensional weight considers density, which is the amount of space a package occupies in relation to its actual weight.
Billable weight is the weight used to calculate the rate. The billable weight will be the greater of the package’s actual or dimensional weight.
Packages that exceed UPS weight and size limit are not accepted for transportation. Contact our Customer Service Representatives for details.
Measure boxes or containers that are not rectangular to determine dimensional weight and whether the package is within maximum limits.
Treat the irregularly-shaped package as if it is in a regular rectangular box. Measure the length, width and height of the package from its extreme points.
Determine the Actual Weight:
Use a scale to determine the weight of the package. Increase fractions of a weight to the next half kilogram.
Determine the Dimensional Weight¹:
Calculate the cubic size by multiplying the length by the width and by the height (each rounded off to the nearest whole centimetre) of each package.
Divide the cubic size of the package by 5,000 to determine the dimensional weight in kilograms. Increase fractions of a weight to the next half kilogram.
Determine the Shipment Weight:
Rates for multiple-piece shipments², which include UPS Express Paks and packages shipped to a single receiver on the same day, are based on the total shipment weight of an individual shipment. This means substantial savings over single-piece rates. To determine a shipment’s total billable weight, use the greater of each package’s actual or dimensional weight.
Weight and Size Limits
• Maximum weight per package is 70 kg.
• Maximum length per package is 274 cm.
• Maximum size per package is 400 cm in length and girth [(2 x width) + (2 x
• There is no limit to the total shipment weight or number of packages in a
¹ For import shipments, use the origin country unit of measure
dimensional factor to calculate the dimensional weight. Dimensional weight
applies to all international shipments except shipments using UPS Express
Envelope, UPS 10 KG Box® and UPS 25 KG Box®.
² Multiple-piece shipment refers to a shipment consisting of packages and/or
documents sent via a single waybill number.
Domestic - UPS Express Saver®
Rates shown are in SG Dollars.
For document shipments weighing over 5.0 kg, refer to the UPS Express Saver Non-Document rates.
|Weight (kg)||Rates||Weight (kg)||Rates||Weight (kg)||Rates||Weight (kg)||Rates||Weight (kg)||Rates|
|0.5 kg||20.00||10.5 kg||22.20||21.0 kg||27.60||41.0 kg||45.10||61.0 kg||67.10|
|1.0 kg||20.00||11.0 kg||22.40||22.0 kg||28.20||42.0 kg||46.20||62.0 kg||68.20|
|1.5 kg||20.00||11.5 kg||22.60||23.0 kg||28.80||43.0 kg||47.30||63.0 kg||69.30|
|2.0 kg||20.00||12.0 kg||22.80||24.0 kg||29.40||44.0 kg||48.40||64.0 kg||70.40|
|2.5 kg||20.20||12.5 kg||23.00||25.0 kg||30.00||45.0 kg||49.50||65.0 kg||71.50|
|3.0 kg||20.30||13.0 kg||23.20||26.0 kg||30.60||46.0 kg||50.60||66.0 kg||72.60|
|3.5 kg||20.50||13.5 kg||23.40||27.0 kg||31.20||47.0 kg||51.70||67.0 kg||73.70|
|4.0 kg||20.70||14.0 kg||23.60||28.0 kg||31.80||48.0 kg||52.80||68.0 kg||74.80|
|4.5 kg||20.80||14.5 kg||23.80||29.0 kg||32.40||49.0 kg||53.90||69.0 kg||75.90|
|5.0 kg||21.00||15.0 kg||24.00||30.0 kg||33.00||50.0 kg||55.00||70.0 kg||77.00|
|5.5 kg||21.10||15.5 kg||24.30||31.0 kg||34.10||51.0 kg||56.10|
|6.0 kg||21.20||16.0 kg||24.60||32.0 kg||35.20||52.0 kg||57.20|
|6.5 kg||21.30||16.5 kg||24.90||33.0 kg||36.30||53.0 kg||58.30|
|7.0 kg||21.40||17.0 kg||25.20||34.0 kg||37.40||54.0 kg||59.40|
|7.5 kg||21.50||17.5 kg||25.50||35.0 kg||38.50||55.0 kg||60.50|
|8.0 kg||21.60||18.0 kg||25.80||36.0 kg||39.60||56.0 kg||61.60|
|8.5 kg||21.70||18.5 kg||26.10||37.0 kg||40.70||57.0 kg||62.70|
|9.0 kg||21.80||19.0 kg||26.40||38.0 kg||41.80||58.0 kg||63.80|
|9.5 kg||21.90||19.5 kg||26.70||39.0 kg||42.90||59.0 kg||64.90|
|10.0 kg||22.00||20.0 kg||27.00||40.0 kg||44.00||60.0 kg||66.00|
|For shipment weight above 70 kg|
Services with Additional Charges
Services with Additional Charges
UPS FTZ Facilitator®
With UPS FTZ Facilitator, importers and exporters have the ability to use UPS to transport shipments in-bond to and from a global Free/Foreign Trade Zone (FTZ). This service is available for shipments using UPS Express Saver®
This contractual, fee-based service allows the shipment of goods to move to or from an FTZ without using other transportation providers. Using UPS as a single source enables importers and exporters to increase visibility and tracking, and reduce the chance for errors and costs associated with utilising multiple transportation providers.
Importers will choose UPS FTZ Facilitator to direct shipments to be delivered, in-bond, to a designated FTZ rather than being cleared through customs. The fee for this service is S$125 per shipment.
Exporters will choose UPS FTZ Facilitator to ship goods in-bond from an FTZ to an international destination. The fee for this service is S$125 per shipment.
For Dangerous Goods
Dangerous goods are articles or substances which are capable of posing a significant risk to health, safety or property if not handled and shipped in a proper manner. There are various laws, regulations and rules governing the transportation of dangerous goods in Singapore.
UPS offers a contractual service which ensures that your dangerous goods shipments are handled and shipped in accordance with domestic regulations. The accessible¹ and inaccessible² classification applies, depending on Dangerous Goods class.
Surcharge applies as follows:
Accessible Dangerous Goods
• UPS Worldwide Express Saver®
S$133.50 per shipment or S$13.70 per package
Inaccessible Dangerous Goods
• UPS Worldwide Express Saver®
S$89 per shipment or S$9.10 per package
For a detailed listing of UPS acceptable classes and commodities of dangerous goods, please contact our Customer Service Representatives.
¹ Accessible Dangerous Goods:
Class 1.4 Explosives, Class 2.1 Flammable Gas, Class 2.2 Non-Flammable Gas
in Cargo Aircraft Only (CAO) quantities, Class 3 Flammable Liquid, Class 4
Flammable Solid, Dangerous When Wet, Class 5 Oxidisers and Organic
Peroxides and Class 8 Corrosives.
² Inaccessible Dangerous Goods:
Class 2.2 Non-Flammable Gas in Passenger (PAX) and Limited (LQ) quantities,
Class 6 Toxic and Infectious Substances, Class 7 Radioactive Material and Class
9 Miscellaneous Dangerous Substances.
Surcharge for Non-Compliance
UPS will, at its sole discretion, charge a surcharge of S$9.10 per package or S$89 per shipment, whichever is higher, for any costs, expenses, damages or losses, including but not limited to the expense of returning the shipment to Shipper and any additional administrative cost incurred by UPS in connection with any incidence of non-compliance³. This surcharge is without prejudice to any other relief or remedy UPS is entitled to.
³ “Non-compliance” shall include but not be limited to (a) noncompliance with
any UPS shipping requirements or procedures; and (b) any mis-declaration,
underdeclaration and falsification made; and (c) any breach of or
non-compliance with applicable UPS instructions in relation to packing,
labelling, marking, handling, declaration and documentation and any process,
in connection with and applicable to the content of the shipments.
Services with Additional Charges
Domestic Freight Collect (DFC)
There is no charge for convenient option of Freight Collect billing but this service is only available to Credit Shipper and Credit Consignee only. For DFC shipment, the shipper must quote their export credit account number only.
Declared Value Charge
For each shipment over S$150, you may purchase additional coverage against loss or damage at S$3.20 for each additional S$150 or fraction thereof. Charges for declared value can be billed to the shipper, the receiver, or to a third party.
Saturday Processing Fee (US-origin shipments)
UPS accepts UPS Worldwide Express Plus®, UPS Worldwide Express®, and UPS Worldwide Saver® shipments in the US for export to select destination countries on a Saturday. Shipments accepted on a Saturday will be delivered one day sooner than shipments accepted on a Monday. Importers using UPS Import Control may schedule a Saturday pickup of their US shipments, or have their US shippers tender the shipments to authorized UPS centers and retail locations on a Saturday. A fee of S$21.90 per shipment will be assessed for this service. The fee will continue to apply when a Saturday pickup is scheduled but nothing is shipped.
Delivery of shipments is available at an additional charge of S$22 for each UPS Express Envelope or each shipment of UPS Express Paks and packages. This charge will be billed to the party who bears the shipping charges.
Shipments refused by the consignee, or which for any other reason cannot be delivered, will be held, and UPS will attempt to contact the shipper for further instructions, including return. Applicable transportation costs plus a S$13.90 surcharge per undeliverable shipment apply to any return, at the shipper’s expense.
To meet a range of reverse logistics needs and simplify the process of collecting customer returns, UPS offers a variety of returns services. You generate a return label for your customer, or UPS provides your customer with a label via e-mail or mail. The UPS Returns services available are:
Print Return Label
You generate the label and include it in an outbound shipment or distribute separately to your customer, who then applies the label to the package.
Electronic Return Label
UPS e-mails the label upon your request to your customer, who then prints the label and applies it to the package.
Print and Mail Return Label
UPS prints the label upon your request and mails it to your customer, who applies the label to the package.
Direct Delivery Only
Direct Delivery Only shipments are only delivered to the address on the shipping label and may not be rerouted, redirected or delivered to an alternate address. The shipments are eligible for Hold for Pickup at UPS Customer Centre, Reschedule Delivery and Return to Sender. This service is available for residential and commercial shipments. A fee of S$2.60 applies to each package in the shipment.
¹ Only available for customers using a UPS compliant shipping system that
produces a smart label.
Services with Additional Charges
Additional Handling Charge¹
An additional handling charge of S$9 per package will apply to the following:
• Any article that is not fully encased in corrugated cardboard,
including but not limited to metal, wood, hard plastic, soft plastic
(e.g. plastic bag) or expanded polystyrene foam (e.g.styrofoam)
• Any cylindrical item, such as a barrel, drum, pail, or tyre, that is not fully
encased in a corrugated cardboard shipping container
• Any package with the longest side exceeding 122 cm or its second longest
side exceeding 76 cm
• Any package with an actual weight greater than 32 kg
• Each package in a shipment where the average weight per package is greater
than 32 kg and the weight for each package is not specified on the source
document or the UPS automated shipping system used
For every shipment with a missing or invalid account number, for the bill-to party, UPS will perform a “look-up” by tracing the correct account number or creating a temporary account to bill the consignee or third party. A fee of S$5 per shipment will be billed to the shipper for every “look-up” service performed.
Large Package Surcharge - Minimum Billable Weight (MBW)
A package is considered a “Large Package” when its length plus girth [(2 x width) + (2 x height)] combined exceeds 300 cm, but does not exceed the maximum UPS size of 400 cm.
Large Packages are subject to a minimum billable weight of 40 kg, at a surcharge of S$72.10 per package.
An Additional Handling Charge will not be assessed when a Large Package Surcharge is applied.
¹ UPS also reserves the right to assess the Additional Handling Charge for any
package that, in UPS’s sole discretion, requires special handling.
Over Maximum Limits Fee
UPS small package services do not accept shipments exceeding the following weight and dimensions. If in UPS’s discretion, UPS does accept shipments exceeding these maximum limits, an Over Maximum Limits Fee of S$72.10 per package will apply to the following:
• Maximum weight per package of 70 kg
• Maximum length per package of 274 cm
• Maximum size per package of 400 cm in length and girth [(2 x width) + (2 x
Charges to a payer’s account in a foreign currency will be converted to the payer’s currency using a weekly exchange rate secured through Major Money Centre Banks, plus an exchange fee equal to 0.75% of the amount converted.
An additional charge of S$15 per package or a maximum of S$62 per shipment may be billed to the shipper for unsuccessful delivery because of an incorrect address, or if addressed to a P.O. Box.
Bill Receiver/Freight Collect Refusal Fee
An account number is invalid if it is not the correct account number for the bill-to party, or if it is the account number for a consignee or third party who fails to pay the shipping charges. A fee of S$17 per shipment will be charged for all shipments with an invalid account number.
For information on prevailing fuel surcharges, please refer to ups.com®.
Delivery Confirmation Signature Required and Delivery Confirmation Adult Signature Required
UPS Delivery Confirmation¹ services are available prior to the release of your shipment.
Both services will require the UPS service provider to request for a signature before releasing the shipment. However, with the Delivery Confirmation Adult Signature Required service, UPS will only release a shipment to an adult (a person of at least 21 years old²) and may request for a government-issued photo identification for age verification. UPS will obtain a signature from the adult recipient and provide printed confirmation of delivery including the signature.
A surcharge of S$4.40 and S$6.10 per shipment will be imposed for Delivery Confirmation Signature Required service and Delivery Confirmation Adult Signature Required service respectively.
UPS Carbon Neutral¹
Offset the climate impact of your shipping with UPS carbon neutral. When you select UPS carbon neutral during shipment preparation UPS will purchase offsets to mitigate the carbon (CO2) emissions associated with the transport of your shipment. Fee: S$1.10 per package
¹ Only available for customers using a UPS compliant shipping system that
produces a smart label.
² UPS is not liable for inaccurate age assessment.
Terms and Conditions of Service
Effective July 08, 2019
United Parcel Service, which for purposes of these Terms and Conditions shall mean the United Parcel Service entity operating in Singapore (“UPS”) which is engaged in the transportation of small packages (including “Express Envelopes”) and services incidental or additional thereto. All shipments are subject to the terms and conditions contained in the UPS Rate and Service Guide (stated at ups.com® and maintained at local UPS offices, the UPS source document for each shipment, and those prescribed by the applicable law of the jurisdiction where the shipment originates.
“Shipper” refers to the party contracting with UPS for services.
There are no stopping places agreed upon at the time of tender of the shipment, and UPS reserves the right to route the shipment in any way UPS deems appropriate.
UPS may engage subcontractors to perform services and contracts both on its own behalf and on behalf of its servants, agents and subcontractors each of whom shall have the benefit of these terms. No such party has the authority to waive or vary any of these terms. All packages covered under a single UPS Waybill/consignment note (the “UPS Waybill”) shall be considered a single shipment. A shipment may be carried via any intermediate stopping places that UPS deems appropriate.UPS may engage subcontractors to perform services and contracts both on its own behalf and on behalf of its servants, agents and subcontractors each of whom shall have the benefit of these terms. No such party has the authority to waive or vary any of these terms. All packages covered under a single UPS Waybill/consignment note (the “UPS Waybill”) shall be considered a single shipment. A shipment may be carried via any intermediate stopping places that UPS deems appropriate.
Unless otherwise agreed in writing prior to the tender of the shipment, the service to be provided by UPS is limited to the pickup, transportation, and delivery of the shipment. The shipper acknowledges that shipments will be consolidated with those of other shippers for transport and that UPS may not monitor the inbound and outbound movement of individual shipments at all handling centers.
Commodities Handled and Restrictions on Service
UPS offers transportation of general commodities, as usually defined, subject to the following restrictions:
(i) No service shall be rendered in the transportation of any packages or articles with an actual weight of more than 70 kilograms (or 150 lbs) or exceed 274 centimeters (or 108 inches) in length or a total of 400 centimeters (or 157 inches) in length and girth combined.
(ii) No service shall be rendered in the transportation of any packages or articles with an actual value in excess of USD 50,000 per package (or the local currency equivalent); or USD 100,000 per pallet for UPS Worldwide Express Freight Services shipments (or the local currency equivalent).
(iii) No service shall be rendered in the transportation of packages or pallets containing any prohibited article listed on the UPS website (ups.com®), including, but not limited to, articles of unusual value (such as coins, currency, postage stamps, negotiable instruments (except checks), money orders, unset diamonds), and dangerous goods. Refer to UPS Rate and Service Guide for more information about dangerous goods. Under applicable law, certain goods may only be transported under prescribed conditions and certain goods are prohibited from transportation by air.
(iv) UPS does not regularly provide service for packages containing live animals. UPS will only accept live animal shipments on an exception basis. Transportation for packages containing live animals is limited, must be prearranged, and as with all other packages, will be provided only according to the terms and conditions contained in the UPS Rate and Service Guide.
(v) UPS does not provide a protective service for the transportation of perishable commodities or commodities requiring protection from heat or cold. Such commodities will be accepted for transportation solely at the shipper’s risk for any damage arising from the transportation.
(vi) No service shall be rendered in the transportation of any shipment which is prohibited by applicable law or regulations in Singapore, or which UPS may determine, in its sole discretion, to be so prohibited.
The shipper shall be responsible for the accuracy and completeness of the particulars inserted in the Waybill and for ensuring that all packages set out adequate contact details for the shipper and receiver of the package and that they are so packed, marked and labeled, their contents so described and classified and are accompanied by such documentation as may (in each case) be necessary to make them suitable for transportation and to comply with the requirements of the effective Rate and Service Guide and applicable law.
Large Package Surcharge
An additional charge applies for packages that are considered large. A package is considered a “Large Package” when its length plus girth [(2 X width) + (2 X height)] combined exceeds 300 centimeters (118 inches), but does not exceed the maximum UPS size of 400 centimeters (157 inches). Large Packages shipped are subject to a minimum billable weight of 40 kilograms (90 pounds).
An Additional Handling Charge will not be assessed when a Large Package Surcharge is applied.
Over Maximum Limits Charges
Packages that exceed the weight or size restrictions set forth in the Terms and Conditions of Service (“Items Not Accepted for Transportation”) are subject to one or more of the following additional charges: Over Maximum Weight, Over Maximum Length, or Over Maximum Size. Such charges apply in addition to all other applicable charges, including but not limited to the Large Package Surcharge.
Additional Handling Charge
An Additional Handling charge will be assessed for any package that requires special handling, as determined by UPS in its sole discretion, including, but not limited to:
(i) Any article that is not fully encased in corrugated cardboard, including but not limited to metal, wood, hard plastic, soft plastic
(e.g. plastic bag) or expanded polystyrene foam (e.g. styrofoam);
(ii) Any cylindrical-like item, such as a barrel, drum, pail, or tire, that is not fully encased in a corrugated cardboard shipping container;
(iii) Any package with the longest side exceeding 122 centimeters (or 48 inches) or its second-longest side exceeding 76 centimeters (or 30
(iv) Any package with an actual weight greater than 32 kilograms (or 70 pounds); and
(v) Each shipment, where the average weight per package is greater than 32 kilograms (or 70 pounds) and the weight for each package is not
specified in the UPS Shipping System used.
UPS reserves the right to assess the charge for any package that, in UPS’s sole discretion, requires special handling.
Timely Upload of PLD
The Shipper must provide Timely Upload of Package Level Detail (“PLD”) to UPS. If timely upload of PLD is not provided, certain UPS services are unavailable, including but not limited to Service Guarantee. Timely Upload of PLD as use in these Terms refers to the electronic transmission of all applicable PLD information to UPS at or before the time that Shipments are tendered to UPS. PLD includes, but is not limited to, Consignee’s full name, complete delivery address, and Shipment dimensions and weight.
By including the email address of the Consignee or associated addressee in PLD for a Shipment (“PLD Email Address(es)”), the Shipper acknowledges and agrees that UPS may send notifications related to the delivery of such Shipment to the Shipment’s associated PLD Email Address(es) and may use such PLD Email Address(es) in accordance with the UPS Privacy Notice in effect at the time of shipping, to the extent permitted by law.
The Shipper warrants that (i) informed and specific consent has been secured from the individual associated with each PLD Email Address(es) to receive notifications related to the delivery of such Shipments and for use by UPS of the PLD Email Address in accordance with the UPS Privacy Notice in effect at the time of shipping, to the extent permitted by law and that (ii) the PLD Email Address(es) is accurate and is controlled by the Consignee or associated addressee for the Shipment with which it is associated. The Shipper shall defend, indemnify and hold harmless UPS, its parent corporation, and affiliated companies, their officers, directors, employees, agents, and their successors and assigns, from and against any and all liability, losses, damages, costs and expenses (including reasonable legal fees) of any nature whatsoever incurred or suffered in connection with damages arising out of or resulting from any breach of the warranties in the previous sentence.
Deliveries Attempted Three Times Without Extra Charge
Where applicable, if UPS is unable to complete delivery of a shipment, a notice will be left at the consignee’s address stating that delivery has been attempted. Thereafter, a second, and if necessary, a third attempt to deliver the packages will be made without additional charge.
UPS may deliver a shipment to the consignee or the consignee’s actual or apparent agent or representative or pursuant to consignee’s instructions, to the address or location specified in the UPS shipping system, to any person present at the address or location specified in the UPS shipping system, to a reasonable alternate address or location, in accordance with trade custom or usage, pursuant to UPS’s driver release procedures. UPS does not limit delivery of a package or shipment to a person specified as the consignee. UPS may use an electronic device to obtain proof of delivery and the shipper agrees that it will not object to UPS relying on a printed copy of this as evidence merely on the grounds that the information concerned is obtained and stored in electronic form.
Special Handling of Undeliverable Packages; Refused Packages Returned
Shipments refused by the consignee, or which for any other reason cannot be delivered, will be held, and UPS will attempt to contact the shipper for further instructions, including return. If the return of the package is refused by the shipper, or the package cannot otherwise be returned to the shipper, UPS will retain the package for a reasonable period of time, to be determined in its sole discretion (not to exceed thirty days), and upon exercising reasonable commercial efforts at notifying the shipper, UPS reserves the right to deal with the package thereafter in any manner in its discretion, including but not limited to disposal of the package. The shipper will be responsible for payment of all charges, including, but not limited to, forwarding, disposal, or return transportation charges, as well as any duty and tax, if applicable. UPS will not be liable for any claims for loss or damage to a package refused by the shipper on return.
Refusal and Suspension of Service
If it comes to the attention of UPS that any package does not meet any of the above restrictions or conditions, UPS may refuse to transport the relevant package (or any shipment of which it is a part of) and, if carriage is in progress, UPS may suspend carriage and hold the package.
UPS also reserves the right to refuse to provide service, among other reasons, for any package which by reason of the dangerous or other character of its contents may, in the sole judgment of UPS, soil, taint, or otherwise damage other packages or UPS’s equipment, or which is improperly or insecurely packed or wrapped. In addition, UPS reserves the right either to refuse to provide service for any package or to or from any location, or to provide alternative service arrangements, when, among other reasons, UPS, in its sole discretion, deems that it is unsafe or economically or operationally impracticable to provide service.
UPS may at its option suspend transportation of any package or shipment if goods are found not to be acceptable for transportation for any reason whatsoever, if UPS cannot effect delivery at the third attempt to do so, if the consignee refuses to accept delivery, or if it cannot collect amounts due from the receiver on delivery. The shipper will be responsible for payment of all charges, calculated in accordance with the then current UPS rates, caused by such suspension of transportation, including, but not limited to, forwarding, disposal, or return of transportation charges as well as any duty or tax, if applicable.
The shipper will be responsible for the reasonable costs and expenses of UPS (including storage), for such losses, taxes and customs duties as UPS may suffer and for all claims made against UPS because a package does not meet any of the restrictions or conditions in the Commodities Handled and Restrictions on Service clause above or because of any refusal or suspension of carriage or return of a package or shipment by UPS pursuant to these terms.
UPS will not be liable or responsible for the loss of or damage to any package, the contents of which UPS is not authorized to accept, which UPS states it will not accept, or which UPS has a right to refuse. If UPS suspends service as set forth in these terms, the payer of any transportation charges shall not be entitled to a refund. Acceptance for carriage of any package or shipment that UPS does not accept for transportation or which shippers are prohibited from shipping, does not constitute a waiver of any provisions of these terms or the terms set forth in the Rate and Service Guide, or on ups.com®.
Hold for Pickup and Hold at Location Services
At the time a shipper tenders a shipment to UPS, the shipper may request that UPS hold a package at a designated UPS Customer Center for pickup by the consignee. For each such shipment, the shipper will complete an address label showing the words “Hold for Pickup,” the consignee’s name, telephone number, the name of a contact person, and the full address of the designated UPS Customer Center. In addition, the shipper will apply a UPS Hold for Pickup label below the address label on the shipment.
UPS will hold the shipment at the designated UPS Customer Center and will attempt to contact the consignee at the telephone number shown on the label. Shipments not picked up within five (5) business days from the date of arrival will be considered undeliverable.
It is the responsibility of the shipper to ensure that proper packaging is used and that contents are adequately and securely packed, wrapped and cushioned for transportation. The use of UPS-provided packaging (including but not limited to materials, supplies and assistance) is not a guarantee that an item is sufficiently packaged for transportation.
When shipping certain electronic media containing sensitive personal information, it is recommended that the shipper retain a copy of the data and secure the data on the electronic media through encryption or other technological means. UPS is not liable or responsible for loss of, damage to, or irretrievability of data stored on electronic media, or loss of information.
Right of Inspection
UPS reserves the right, but is not required, to open and inspect any package tendered to it for transportation.
Accuracy of Declarations
The shipper certifies that all statements and information relating to the shipment are true and correct. Furthermore, the shipper understands that civil and criminal liabilities, including forfeiture and sale, may be imposed for making false or fraudulent statements.
Penalties, storage charges or other expenses incurred as a result of an action by customs and/or any other local authorities or failure by the shipper or consignee to provide complete and accurate statements and/or documentation will be charged to the consignee along with any applicable duty or tax. The shipper shall be liable in the event of non-payment by the consignee.
The effective rates are the UPS Rates published in the effective UPS Rate and Service Guide for the service selected by the shipper, which apply to the shipper and the package and are in effect at the time of shipping, plus any additional charges or rates for nonstandard service, additional or nonstandard usage, and any other additional charges referenced in the effective UPS Rate and Service Guide, or those applicable additional rates set out in any customized contracts. To determine the amount of any charge for UPS service, consult the effective UPS Rates, available at ups.com® and upon request at the local UPS office.
Unless paid before shipment, all charges must be paid within 7 days of receipt of invoice or within such other period as the shipper may have agreed in writing with UPS. Unless proved otherwise, an invoice shall be considered for this purpose to have been received three business days following the date of invoice.
Any payments made by UPS, including but not limited to taxes, duties or other levies, on behalf of the shipper, receiver or some other party, shall be due and payable by the shipper on demand. Notwithstanding any billing or payment option selected at the time of shipment, the shipper is ultimately liable for and agrees to pay all charges, including where the receiver or third party fails to pay any charges which they are due to pay. A late payment fee in the amount set out in UPS’s invoice may be charged on any sums outstanding as of the specified payment due date. This is in addition to any legal rights and remedies available to UPS.
Missing/Invalid Account Number or Refusal Fee
A processing fee, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, will be charged for a missing or invalid account number when the account number is missing or it is not the correct account number for the bill-to party, or if it is the account number for a receiver or third party who fails to pay the shipping charges. In the event of non-payment by the receiver or third party, the shipper will be billed a refusal fee plus the shipping charges.
Interruption of Service
If UPS is unable to start or continue with carriage of the shipper’s package for a reason beyond its control, the shipper will not be able to claim that UPS is in breach of its agreement with the shipper but UPS will take all steps that are reasonably practicable in the circumstances to commence or continue the carriage.
UPS shall not be liable for, and the UPS Service Guarantee shall not apply to, any interruption of service due to causes beyond UPS’s control including, but not limited to: the unavailability or refusal of a person to accept delivery of the shipment, acts of God, natural disasters, war risks, acts of terrorism, acts of public authorities acting with actual or apparent authority, acts or omissions of customs or similar authorities, authority of law, insufficient information provided by a customer, the application of security regulations imposed by the government or otherwise applicable to the shipment, riots, a government agency hold, strikes or other labor disputes, civil unrest, disruptions of any kind in national or local air or ground transportation networks (including, but not limited to, UPS’s transportation network), disruption or failure of communication and information systems, and adverse weather conditions.
UPS Service Guarantee
UPS’s on-schedule delivery of shipments for certain services and destinations is supported by a money-back guarantee, as set forth in the Rate and Service Guide, Details of UPS’s Service Guarantee, including its applicability and limitations, and the corresponding delivery and latest pick up time for the relevant service and destination are as set out on the UPS website (ups.com®) current at the time the goods are accepted for carriage and can also be confirmed by contacting the local UPS office. Where the Service Guarantee operates, and the conditions for the Service Guarantee as set forth in the Rate and Service Guide are fulfilled, if UPS fails to attempt delivery within the applicable time period, UPS will on request, at its option, either refund or credit the shipper (or any other person who paid for the carriage) with the shipping charges (or, in the case that only some of the packages in a multiple package shipment fail to meet the applicable time limit, the proportionate part of the shipping charges relating to those packages), net of any surcharges, Value Added Tax, duties or any taxes and levies. UPS must also be notified in writing or by telephone within 15 calendar days after the scheduled delivery for all Guaranteed Service Refund claims.
The Service Guarantee does not apply where late delivery results from non-compliance with the restrictions or conditions in the Commodities Handled and Restrictions on Service clause, from the exercise of any lien by UPS in accordance with these terms, where either the Refusal and Suspension of Service clause or the Interruption of Service clause apply. The UPS Service Guarantee does not apply to (i) packages subject to a Large Package Surcharge or Additional Handling Charge; (ii) shipments containing any package that exceed maximum size or weight limits, or (iii) shipments containing any package subject to a Large Package Surcharge, Additional Handling Charge, or that exceed maximum size or weight limits. (iv) any shipments containing Dangerous Goods (DG), or (v) shipments without timely upload of PLD.
For the avoidance of doubt, UPS’s liability under the Service Guarantee is limited to the above and the Service Guarantee does not otherwise constitute any form of undertaking or representation that the shipment will arrive by any particular time.
UPS may also cancel or suspend the UPS Service Guarantee for any service(s), and for any period of time, as determined by UPS in its sole discretion, and without prior notice.
The amount billed includes, but is not limited to, shipping charges, if applicable. Unless otherwise restricted under the prevailing laws of Singapore, UPS provides the following selection of payer options:
Bill Shipping Charges to:
(a) Shipper – The shipper pays all shipping charges.
(b) Receiver – The receiver pays all shipping charges.
(c) Third Party – The designated third party pays all shipping charges. This
option is subject to the third party having a UPS account. Shipper must indicate the third party’s name, account number, and country in the appropriate section of the UPS Waybill.
Shipper guarantees payment of all charges payable to UPS by the receiver or third party designated on the waybill. For all shipments where the shipper is not paying the shipping charges, the shipper must notify the bill payer prior to shipping, and that option must be indicated on the UPS Waybill in the space provided. UPS reserves the right in its sole discretion to request advance payment of shipping charges for any package sent to or from any destination or origin.
Responsibility For Loss or Damage
Where (and to the extent that) other mandatory national law applies, the liability of UPS is governed by and will be limited according to the applicable laws.
Where other mandatory national laws do not apply, UPS will only be liable for failure to act with reasonable care and skill and its liability shall be exclusively governed by these terms and (save in the case of personal injury or death) limited to proven damages up to an amount not exceeding USD 100.00 per shipment unless a higher value has been declared by the shipper as hereafter provided.
If the claimant (or any person from whom he derives his right to claim) has caused or contributed to any loss, damage or delay to a shipment or package, any liability UPS may incur in respect thereof (limited as above) may be reduced or extinguished in accordance with the law applicable to such contributory negligence.
The shipper may increase UPS’s liability limit up to the actual value of the shipment by declaring a higher value for carriage and paying an additional charge as stated in the Rate and Service Guide. The declared value for carriage shall not exceed the actual value of the shipment or the actual value limits specified in the Commodities Handled and Restrictions on Service clause, whichever is lower.
Specifically for permitted shipments of jewelry, unset precious stones, and industrial diamonds, the declared value (and consequently UPS’s liability limit for such shipments) shall not exceed the actual value of the shipment and is subject to a further maximum limit of USD 1,000 per package or pallet (or the local currency equivalent) or USD 2,500 per package or per pallet (or the local currency equivalent) if such a shipment is tendered from eligible origins to eligible destinations set forth at ups.com/jewelry.
UPS does not offer shippers’ cargo insurance. Shippers desiring cargo insurance or all risk insurance should purchase such insurance from third parties.
UPS shall not be liable or responsible for loss or damage due to acts of God, natural disasters, war risks, acts of terrorism, nuclear damage, acts of public authorities acting with actual or apparent authority, acts or omissions of customs or similar authorities, authority of law, the application of security regulations imposed by the government or otherwise applicable to the shipment, riots, strikes or other labor disputes, civil unrest, disruptions in national or local air or ground transportation networks (including, but not limited to, UPS’s transportation network), disruption or failure of communication and information systems, or adverse weather conditions.
Save where other applicable mandatory national laws require otherwise, UPS shall not be liable for special, incidental, or consequential damages, including purely economic losses, such as the costs of any alternative means of transport, loss of profits, loss of business opportunities or loss of revenue resulting from loss of use, arising from any loss of or damage or delay to a shipment or package, whether or not a value has been declared as set forth above.
UPS shall not be liable for any damages arising from UPS’s inability, failure or refusal to comply with a request to stop, return or re-route shipment of a package after tender to UPS.
All claims against UPS must be filed in writing with UPS as soon as reasonably practicable and in any event within 14 days of delivery in the case of damage (including partial loss of a shipment) and in the case of delay within 21 days of delivery. In addition, UPS shall have no liability in connection with any shipment unless legal proceedings are brought and written notice of them is given to it within six months after delivery of the goods concerned or, in the case of nondelivery, within six months from the scheduled date for delivery. This term shall not affect any rights the shipper may have under applicable mandatory national law.
The shipper agrees that UPS and other companies in the UPS group of companies worldwide, including companies in countries which may not have the same level of data protection as the country where the shipment is presented to UPS for carriage, may use any data provided by the shipper to UPS for management analysis and monitoring, the purchase and supply of customer materials, administration of customer accounts and the advertising of services and products provided by UPS companies. The shipper may have certain rights under the law to have access to, rectify, and object to the use for direct marketing of, data held by UPS about it.
The shipper agrees that by including the e-mail address of the consignee in PLD for a shipment, (“PLD Email Address(es)”), the shipper acknowledges and agrees that UPS may send notifications related to the delivery of such shipment to the shipment’s associated PLD Email Address(es) and may use such PLD Email Address(es) in accordance with the UPS Privacy Notice. The shipper warrants that (i) informed and specific consent has been secured from the individual associated with each PLD Email Address(es) to receive notifications related to the delivery of such shipments and for use by UPS of the PLD Email Address in accordance with the UPS Privacy Notice and that (ii) the PLD Email Address(es) is accurate and is controlled by the consignee or associated addressee for the shipment. The shipper shall defend, indemnify and hold harmless UPS, its parent corporation, and affiliated companies, their officers, directors, employees, agents, and their successors and assigns, from and against any and all liabilities, losses, damages, costs and expenses (including reasonable legal fees) of any nature whatsoever incurred or suffered in connection with damages arising out of or resulting fromany breach of the warranties in the previous sentence.
All shipments are subject to the terms and conditions contained in the UPS Rate and Service Guide and set out on the UPS website (ups.com®). The effective UPS Rate and Service Guide and the description of UPS Services at ups.com®, which are incorporated in the UPS Rate and Service Guide; and the UPS source document for each shipment, together comprise the complete and exclusive agreement of the parties, except as modified by any existing or future written agreement between the parties, and may not be contradicted or modified by any oral agreement.
These terms shall apply to the fullest extent permitted by applicable law. If any part of these terms is not enforceable, this will not affect the enforceability of any other part.
These terms and any contract concluded which incorporates these terms shall in all respects be governed by the laws of Singapore.