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2019 Service & Tariff Guide
Republic of Ireland

Our 2020 Service and Tariff Guide is now available to preview. Download the new PDF and discover updated rates and enhanced UPS services and technology, effective 29th December 2019.

UPS United
Problem Solvers™

At UPS our mission is simple: help you achieve your business objectives by working with you to solve your logistics problems.

We go beyond that and discover potential ways we can bring unparalleled value to your company.

This means having a deep understanding of your needs and business challenges and developing a meaningful partnership with you and your company. We can help you differentiate your business in the marketplace and make you more competitive. We’ll work with you to accelerate your business performance.

When choosing UPS as your logistics provider over 400,000 UPSers are united to help you reach your goals. You will work with individuals who recognise challenges before they are called problems, and whose passion is intersected with purpose.

UPS is not just in the shipping business, we are in the pushing-what’s-possible business, the problem-solving business. Let’s work together to turn your problems into opportunities.
From figuring it out to getting it done, we're here to help.

To learn more, visit www.ups.com.

PART A - Core Services

SECTION 1
CHOOSING THE RIGHT SERVICE
Determine the service that best meets your needs and find out where you can send to and receive from,
using our zone tables.

SECTION 2
DETERMINING THE RATE – SENDING SHIPMENTS
Look up the rate for the service option of your choice.

SECTION 3,
DETERMINING THE RATE – RECEIVING SHIPMENTS
Look up the rate for the service option of your choice.

SECTION 4
ADDITIONAL SERVICES AND CHARGES
Learn about the value-added services we offer and determine any additional costs to your shipping charges.

SECTION 5
REFERENCE INFORMATION
Review our billing options, prohibited articles and other service restrictions, the UPS money-back guarantee, our liability and the Terms and Conditions of Carriage.

PART B - Freight Services

SECTION 6
FREIGHT
Find out about our freight services and determine the service that best meets your freight shipping needs. Also, learn about other available supply chain services.

This is the current version as at the date of publication of this Guide. The latest version, which shall always be the applicable one for new shipments,
may be found at www.ups.com/tariff/ie

Choosing The Right Service

Core UPS delivery options
UPS is a fully integrated delivery service, offering the most comprehensive range of services. UPS can help you send your goods domestically or internationally, using three time and day-definite express services to ensure your goods arrive on the scheduled day by 9.00am, 10.30am, typically by 12.00 noon or by the end of day. Additionally, UPS offers economical alternatives for your less time-sensitive shipments. Import services are also available. Check import rates in Section 3 of this guide or click on ‘Zones and Tariffs’, under the ‘Calculate Time and Cost’ section of www.ups.com.

When you ship with UPS, you can expect:
• Excellent service reliability
• Money-back guarantee¹ for UPS Express services
• Collection from your address
• Up to three delivery attempts²
• Online shipment preparation options
• Full visibility for your shipments
• Convenient city centre shipping locations
• A delivery company respected and recognised by your customers worldwide.

Full details of UPS’s additional services and charges can be found in Section 4 of this guide.

If a specific service is not indicated by you, the shipment will automatically be sent and billed as UPS Express where available.

¹Money-Back Guarantee
Restrictions apply. Money-back guarantee will cover a refund upon request of your shipping costs if we do not attempt delivery by the applicable time. For full details, refer to our money-back guarantee section and our Terms and Conditions of Carriage.

² Not applicable for UPS Worldwide Express Freight.

Part A - Core Services

1. CHOOSING THE RIGHT SERVICE

search Service options

Zone tables

The following tables list which service options are available to and from a particular destination and origin and are also used to identify a shipment’s zone number. You will need the zone numbers when calculating the cost of your shipment.

Sending or receiving
Use the sending zone columns when the shipping charges are billed to a party in the sending country*.

Use the receiving zone columns when the shipping charges are billed to a party in the receiving country*.

Using the zone table
1 Find the location you are sending to or receiving from.

2 A service is generally available when there is a zone number in the
   sending or receiving column of the country of your choice.

3 Note the zone number for later reference when calculating the cost.

* Please see Section 5 for more information about billing options.

+ Extended or remote area charge may apply to certain areas.

Tables showing all extended or remote areas can be found in the
‘Calculate Time and Cost’ section at www.ups.com.

Please note that extended or remote locations are subject to change.

search Worldwide Zone Tables

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search

Zone tables

The following tables list which service options are available to and from a particular destination and origin and are also used to identify a shipment’s zone number. You will need the zone numbers when calculating the cost of your shipment.

Sending or receiving
Use the sending zone columns when the shipping charges are billed to a party in the sending country*.

Use the receiving zone columns when the shipping charges are billed to a party in the receiving country*.

Using the zone table

1 Find the location you are sending to or receiving from.

2 A service is generally available when there is a zone number in the
   sending or receiving column of the country of your choice.

3 Note the zone number for later reference when calculating the cost.

* Please see Section 5 for more information about billing options.

+ Extended or remote area charge may apply to certain areas.

Tables showing all extended or remote areas can be found in the
‘Calculate Time and Cost’ section at www.ups.com.

Please note that extended or remote locations are subject to change.

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Sending Shipments (rates)

The rate for sending a UPS shipment is determined by its service level, destination zone, weight and any additional charges.

How to calculate your shipment rate:
1 Make sure that you are in the correct section. The sending rates in this section apply to any outbound
   domestic and international shipments when the shipping charges are billed to a party in the
   sending country.
2 Determine the billable weight.
3 Turn to the service option of your choice (UPS Express Plus, Express, Express Saver, Standard, Expedited,
   Worldwide Express Freight or Worldwide Express Freight Midday).
4 Find your shipment type in the chart (UPS Express Envelopes, documents or packages).
5 Look up the rate that applies to the billable weight and zone for your shipment.
6 Note any additional costs, including charges for optional services.

Time-saving tip
You can also find the total cost of your shipment via the UPS
‘Calculate Time and Cost’ tool on the Ireland homepage at www.ups.com.

Changes to rates and additional charges
In order to respond to evolving costs and taxes and to ensure a competitive service, UPS reserves the right to amend or introduce rates and charges. A minimum of 10 days notice will be provided.

2. DETERMINING THE RATE -

SENDING SHIPMENTS

How to use this section

Rates in this section apply when the shipping charges
are billed to a party in the sending country.

Zone

To determine the zone number, see Worldwide zones.

Billable weight – for small package shipments

Billable weight is the weight used to calculate the rate.  For domestic and international services, the billable weight will be the greater of the dimensional weight as compared to the actual weight.

How To Calculate Billable Weight*

Determine Actual Weight: Use any standard scale to determine the actual weight of your package. Increase any fraction to the next half kilogram.

Determine Dimensional Weight: Divide the cubic size of your package (length x width x height, rounding each measurement to the nearest whole centimetre) in centimetres by 5,000. Refer to the figure at the bottom of this page. Increase any fraction to the next half kilogram.

Determine Billable Weight: Compare the package’s actual weight to its dimensional weight. The larger of the two weights is the billable weight and should be used to calculate the rate.

For multiple-package shipments, total the billable weight of all packages in the shipment.

Additional charges

These rates are exclusive of any additional charges, such as charges for extended or remote area delivery or any optional services. Please see Additional Services & Charges for more details.

Tax

These rates are exclusive of tax. Where applicable, VAT will be charged at the standard rate.

Arrange a collection

Select “Schedule a Collection” on your local homepage at www.ups.com or call UPS on + 353 1 5245446.

UPS Express Envelope

For correspondence, documents and electronic media only.

Letter weight limit

Letter rates apply for domestic and international documents, correspondence and electronic media shipments that do not exceed 0.5 kg sent in a UPS Express® Envelope. Domestic, import and export letters above 0.5kg and less than or equal to 2.5kg will be billed the document rate. Domestic, import and export letters above 2.5kg will be billed the package rate.

Maximum weight

The maximum weight for an individual package is 70kg. If you need to ship single packages or pallets in excess of 70kg using:
1) Money-Back Guaranteed and Day Definite (UPS Worldwide Express Freight) - please call + 353 1 5245446.
2) Non Money-Back Guaranteed (Freight) - please consult the Freight Services section in this guide or call UPS on 1-8163400.

To determine the rate for a shipment with multiple packages weighing in total more than 70kg, 200kg (UPS Standard) or 100kg (UPS Expedited), multiply the total weight (rounded up to the next whole kilogram) by the appropriate price per kilogram shown.

The amount billed will be the result of the calculation, or the minimum rate shown, whichever is the greater.

Billable weight – for UPS Worldwide Express Freight shipments

Compare the freight shipment’s actual weight and dimensional weight. Whichever is the greatest of the two will be the billable weight and should be used when calculating the rate. The amount billed will be the result of the calculation, or the minimum rate shown, whichever is the greatest.

For multi-piece shipments, the billable weight is determined by summing each pallet's rounded actual or dimensional weight, whichever is greater.

1. Determine actual weight and round up any fraction of a kilogram to the next whole kilogram.

2. Determine dimensional weight by multiplying the item’s length by the width by the height. For each dimension, measure the largest distance, rounding each measurement to the nearest whole number. The result is the cubic size. Divide the cubic size by 5000. Round up any fraction of a kilogram to the next whole kilogram.

search

UPS Express Plus

EARLY MORNING DELIVERY FOR YOUR MOST TIME-SENSITIVE SHIPMENTS

SENDING RATES

search UPS Express Plus

UPS Express

NEXT MORNING DELIVERY ACROSS EUROPE AND TIME-DEFINITE DELIVERY WORLDWIDE

SENDING RATES

search UPS Express

UPS Express Saver

DELIVERY DURING THE NEXT BUSINESS DAY ACROSS EUROPE AND FAST DELIVERY WORLDWIDE

SENDING RATES

search UPS Express Saver

UPS Standard

SCHEDULED DAY-DEFINITE DELIVERY THROUGHOUT EUROPE

SENDING RATES

search UPS Standard

UPS Expedited

SCHEDULED DAY-DEFINITE DELIVERY TO DESTINATIONS OUTSIDE EUROPE

SENDING RATES

search UPS Expedited

UPS Worldwide Express Freight

RAPID DELIVERY OF PALLETISED SHIPMENTS WORLDWIDE
Rates applicable for: Door-to-Door, Drop-off, Hold at Location and Drop-off & Hold at Location.

SENDING RATES

search UPS Worldwide Express Freight

RAPID DELIVERY OF PALLETISED SHIPMENTS WORLDWIDE BY 12PM OR 2PM.
Rates applicable for: Door-to-Door, Drop-off, Hold at Location, and Drop-off & Hold at Location.

search UPS Worldwide Express Freight

UPS Worldwide Express Freight® Midday

Receiving Shipments (rates)

The rate for receiving a UPS shipment is determined by its service level, origin zone, weight and any additional charges.

Our rates in your local currency are fixed in advance to avoid the effects of currency fluctuations and allow you to manage your import shipping costs.

How to calculate your shipment rate:
1 Make sure that you are in the correct section. The receiving rates in this section apply to any inbound
   domestic and international shipments when the shipping charges are billed to a party in the
   receiving country.
2 Determine the billable weight.
3 Turn to the service option of your choice (UPS Express Plus, Express, Express Saver, Standard, Expedited,
   Worldwide Express Freight or Worldwide Express Freight Midday).
4 Find your shipment type in the chart (UPS Express Envelopes, documents or packages).
5 Look up the rate that applies to the billable weight and zone for your shipment.
6 Note any additional costs, including charges for optional services.

Important
Please ensure that the shipper records your UPS account number on the UPS shipping documents.

Total control of imports
UPS can collect your shipments from around the world. To find out about our secure UPS Import Control service please refer to Import Control & Trade Direct.

Time-saving tip
You can also look up receiving rates in the ‘Calculate Time and Cost’ section on the Ireland homepage at www.ups.com.

Changes to rates and additional charges
In order to respond to evolving costs and taxes and to ensure a competitive service, UPS reserves the right to amend or introduce rates and charges. A minimum of 10 days notice will be provided.

3. DETERMINING THE RATE -

RECEIVING SHIPMENTS

How to use this section

Rates in this section apply when the shipping charges are billed to a party in the receiving country.

Zone

To determine the zone number, see Worldwide zones.

Billable weight – for small package shipments

Billable weight is the weight used to calculate the rate.  For domestic and international services, the billable weight will be the greater of the dimensional weight as compared to the actual weight.

How To Calculate Billable Weight

Determine Actual Weight: Use any standard scale to determine the actual weight of your package. Increase any fraction to the next half kilogram.

Determine Dimensional Weight: Divide the cubic size of your package (length x width x height, rounding each measurement to the nearest whole centimetre) in centimetres by 5,000. Increase any fraction to the next half kilogram.

Determine Billable Weight: Compare the package’s actual weight to its dimensional weight. The larger of the two weights is the billable weight and should be used to calculate the rate.

For multiple-package shipments, total the billable weight of all packages in the shipment.

To determine the dimensional weight for import shipments, please visit the UPS homepage of the country you are importing from.

Additional charges

These rates are exclusive of any additional charges, such as charges for extended or remote area delivery or any optional services.
Please see Additional Services & Charges for more details.

Tax

These rates are exclusive of tax. Where applicable, VAT will be charged at the standard rate.

UPS Express Envelope

For correspondence, documents and electronic media only.

Letter weight limit

Letter rates apply for domestic and international documents, correspondence and electronic media shipments that do not exceed 0.5 kg sent in a UPS Express® Envelope. Domestic, import and export letters above 0.5kg and less than or equal to 2.5kg will be billed the document rate. Domestic, import and export letters above 2.5kg will be billed the package rate.

Maximum weight

The maximum weight for an individual package is 70kg. If you need to ship single packages or pallets in excess of 70kg using:
1) Money-Back Guaranteed and Day Definite (UPS Worldwide Express Freight) - please call + 353 1 5245446.
2) Non Money-Back Guaranteed (Freight) - please consult the Freight Services section in this guide or call UPS on 1-8163400.

To determine the rate for a shipment with multiple packages weighing in total more than 70kg, 200kg (UPS Standard) or 100kg (UPS Expedited), multiply the total weight (rounded up to the next whole kilogram) by the appropriate price per kilogram shown.

The amount billed will be the result of the calculation, or the minimum rate shown, whichever is the greater.

Billable weight – for UPS Worldwide Express Freight shipments

Compare the freight shipment’s actual weight and dimensional weight. Whichever is the greatest of the two will be the billable weight and should be used when calculating the rate. The amount billed will be the result of the calculation, or the minimum rate shown, whichever is the greatest.

For multi-piece shipments, the billable weight is determined by summing each pallet's rounded actual or dimensional weight, whichever is greater.

1. Determine actual weight and round up any fraction of a kilogram to the next whole kilogram.

2. Determine dimensional weight by multiplying the item’s length by the width by the height. For each dimension, measure the largest distance, rounding each measurement to the nearest whole number. The result is the cubic size. Divide the cubic size by 5000. Round up any fraction of a kilogram to the next whole kilogram.

search

UPS Express Plus

EARLY MORNING DELIVERY FOR YOUR MOST TIME-SENSITIVE SHIPMENTS

RECEIVING RATES

search UPS Express Plus

UPS Express

NEXT MORNING DELIVERY ACROSS EUROPE AND TIME-DEFINITE DELIVERY WORLDWIDE

RECEIVING RATES

search UPS Express

UPS Express Saver

DELIVERY DURING THE NEXT BUSINESS DAY ACROSS EUROPE AND FAST DELIVERY WORLDWIDE

RECEIVING RATES

search UPS Express Saver

UPS Standard

SCHEDULED DAY-DEFINITE DELIVERY THROUGHOUT EUROPE

RECEIVING RATES

search UPS Standard

UPS Expedited

SCHEDULED DAY-DEFINITE DELIVERY FROM DESTINATIONS OUTSIDE EUROPE

RECEIVING RATES

search UPS Expedited

UPS Worldwide Express Freight

RAPID DELIVERY OF PALLETISED SHIPMENTS WORLDWIDE
Rates applicable for: Door-to-Door, Drop-off, Hold at Location, and Drop-off & Hold at Location

RECEIVING RATES

search UPS Worldwide Express Freight

RAPID DELIVERY OF PALLETISED SHIPMENTS WORLDWIDE BY 12PM OR 2PM.
Rates applicable for: Door-to-Door, Drop-off, Hold at Location, and Drop-off & Hold at Location.

search UPS Worldwide Express Freight

UPS Worldwide Express Freight® Midday

Additional Services & Charges

In this section you will find information about the additional services available from UPS.
These include:

UPS Online Shipping Solutions
UPS Visibility Services
UPS Collect on Delivery and Billing Solutions
UPS Returns
UPS My Choice
UPS Import Control
UPS Trade Direct
UPS Proactive Response
UPS World Ease
UPS TradeAbility
UPS Mail Boxes Etc.
UPS Access Point
UPS Brokerage Services
UPS Paperless Invoice

How to calculate the total shipping cost:

1 Calculate the shipping charge for sending or receiving a shipment (see Section 2 or Section 3).
2 In this section, look up the charge for any additional service that might apply to your shipment. Please
   note that some charges are per package and some are per shipment. All packages covered under one
   waybill shall be considered a single shipment.
3 Add the two amounts together to find the total cost for your shipment (excluding customs or excise
   duties and taxes).

Unless otherwise indicated, charges for additional services will be billed to the payer and apply to all UPS service options.

The rates and additional charges detailed in this publication are effective 8th July 2019.

The latest information can be found on the UPS website www.ups.com or may be confirmed by contacting the UPS Customer Service Centre on + 353 1 5245446.

Changes to rates and additional charges
In order to respond to evolving costs and taxes and to ensure a competitive service, UPS reserves the right to amend or introduce rates and charges. A minimum of 10 days notice will be provided.

4.ADDITIONAL SERVICES AND CHARGES

How can UPS help me send and track my shipments?

UPS Online Shipping Solutions
Prepare shipments, track deliveries and send customer notifications 24 hours a day.

Use our electronic services to prepare, send and track shipments and
reduce manual paperwork, costs and time.

You can also produce labels with barcode details for reliable sorting and
handling through the UPS network.

search Online shipping

UPS Waybill – If you are unable to use our online shipping solutions you must manually complete a UPS Waybill for every shipment. Please note that certain optional services, such as COD or UPS Returns, will not be available when using a manual UPS Waybill.

UPS Visibility Services
Convenient ways to track your packages online or on the move.

UPS has the most comprehensive set of free tracking, tracing and proof of
delivery services that allow you to track your shipments in different ways.

search Visibility services

Take advantage of our Quantum View® services to centrally track and
manage your small package and freight shipments.

search Visibility services

How can UPS help improve my cashflow?

UPS Collect on Delivery Service
UPS offers UPS Collect on Delivery for domestic
and European destinations.

search Collect on Delivery / Electronic billing solutions

UPS Electronic Billing Solutions
UPS can help you review, analyse and allocate shipping expenses quickly and easily.

search Collect on Delivery / Electronic billing solutions

How can UPS help return my goods?

UPS Returns® Your goods can come back as easily as they go out. Whether you need a shipment returned from a nearby city within Europe or from across the globe, UPS Returns can simplify the process by meeting a complete range of reverse logistics needs.

search UPS Returns

Easy Access – UPS Returns are instantly accessible. All services can be used with UPS’s free shipping systems: UPS Internet Shipping, WorldShip, UPS CampusShip or host-to-host EDI systems.

What optional services are available from UPS?

search Optional services / Additional costs

What additional costs might apply to your shipment?

search Optional services / Additional costs

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UPS My Choice®

UPS My Choice¹ lets your customers manage their home delivery experience.

UPS My Choice is a subscription based service and once enrolled, members can benefit from:

• Proactive delivery alerts via SMS, email or mobile applications such as Ship Notification, Day Before Delivery, Delivery Schedule Updates, Day of Delivery, Confirmation of Delivery.
• Four-hour delivery window for most deliveries.
• Online delivery planner to help manage and track upcoming home deliveries from UPS.

Visit www.ups.com/mychoice for more information.

Delivery Options

UPS My Choice members also have the added benefit of being able to redirect and reschedule eligible UPS home deliveries.

• Reschedule delivery: have parcels delivered on a different day.
• Deliver to another address: redirect delivery to another address.
• Hold at a UPS Customer Centre.
• Leave with Neighbour - Have your packages left with an immediate
   neighbour.
• Authorised shipment release - You may give authorisation online for UPS
   to deliver packages without a signature.
   - "Leave at" Instructions - Designate where you would like our driver
      to leave your package (e.g. porch). This option is only available with
      authorised shipment release.

UPS My Choice therefore helps shippers to:

• Increase the probability of successful first-time deliveries.
• Reduce service calls associated with tracking parcels and returns.
• Focus on providing superior customer service.
• Improve customers’ online shopping experience.

What other UPS services are available?

UPS Import Control®

This service allows you to manage the collection, scheduling and billing of your import shipments from over 120 countries. Using advanced technology, you can control crucial importing aspects including customs documentation, delivery speed and billing options. Services include:

1 UPS Collection Attempt
Send shipping labels and commercial invoices to UPS, who will then make one attempt to collect the item. If unable to collect the item, our driver will leave the documents for your exporter.
EUR 6.00 per package (or per pallet for WW Express Freight) in addition to relevant shipping costs.

3 UPS Collection Attempts*
Send shipping labels and commercial invoices to UPS, who will then make three attempts to collect the package. If our driver is unable to collect the package after the third attempt, the documents will be returned to UPS and you will have to reprocess the service request.
EUR 8.00 per package in addition to relevant shipping costs.

Commercial Invoice Removal
Allows you to ship directly to third-party receivers without revealing the value of goods.
EUR 16.00 per shipment in addition to relevant shipping costs.

UPS Print Return Label, UPS Electronic Return Label, UPS Prints and Posts Return Label are included. More information about these services can be found on the UPS Returns page.

UPS Import Control is available as an option on UPS shipping systems
such as, UPS Internet Shipping, UPS CampusShip, UPS Developer Kit and
the latest version of WorldShip.

UPS Proactive Response™¹

UPS Proactive Response uses sophisticated internal systems to monitor your shipments 24/7 and intercept packages if anticipated scans do not occur. If milestones are missed, we will proactively communicate with you and take all necessary actions to intercept your shipment, based on your pre-defined instructions.

UPS Proactive Response™ Secure²

UPS Proactive Response Secure offers a financial safeguard to your shipments in addition to the UPS Proactive Response benefits. If milestones are missed, we will proactively communicate with you and take all necessary actions (including onboard courier engagement); we will reimburse you for your product’s loss or damage up to the value stated in your UPS Proactive Response Secure customer agreement.

UPS Temperature True® Packaging
A transportation platform for qualified temperature controlled packaging, providing the benefits of UPS’s network delivery performance in full compliance with the EU Goods Distribution Practices (GDP).

For more information please visit www.ups.com/healthcarelogistics

UPS Trade Direct

UPS Trade Direct Air
Effectively manage time-sensitive air freight operations on major trading lanes in Asia and North America. With Trade Direct Air, shipments are consolidated and move quickly and seamlessly from one single origin to multiple retail stores or end customers. New products and high value merchandise get to market faster, whilst handling costs are reduced in the process.

UPS Trade Direct Ocean
Ship freight efficiently on major trading lanes in Asia and North America. Trade Direct Ocean is a completely integrated door-to-door solution that can save up to 20 days of inventory. You’ll reduce costs, gain more control and notice a faster time to market from your first shipment.

World Ease®*

With World Ease you can group several shipments that are of either the same or different service levels and that are destined for one country into one ‘master’ shipment for consolidated customs clearance, using a single importer of record. Available on a contractual basis for exports to more than 65 countries across the world for customers using WorldShip or a host-to-host system. World Ease is not available for shipments between EU member states.

World Ease provides
• Pre-determined Port of Entry
• Defined time-in-transit
• No unexpected charges – defined billing
• Full visibility throughout the shipment process
• Full integration with your in-house systems
• Simplified shipment processing – all necessary
documentation is automatically generated with
WorldShip, or with a host-to-host system.
• Return Service

UPS TradeAbility®

Our suite of free information-based services helps you manage the movement of goods effectively across borders. Find harmonised tariff codes, landed cost estimates, compliance information and more, all from a single web interface or use our web service technology to integrate UPS TradeAbility services into your website or back-end systems.

UPS TradeAbility Harmoniser
Use this to correctly identify and apply a product’s tariff code.

UPS TradeAbility Landed Cost
Calculate the total cost of shipping a product, including all associated duties, taxes, fees and shipping charges.

UPS TradeAbility Denied Party Screener
Search for restricted trading parties.

UPS TradeAbility Export License Detector
Verify export compliance with country-specific trade regulations, procedures, tariffs and laws.

UPS TradeAbility Forms
Identify, create and automate necessary documentation for exports and imports based on shipment characteristics.

UPS TradeAbility Import Compliance
Verify import compliance with country-specific trade regulations, procedures, tariffs and laws.

UPS Express Critical®

Time-critical, specialised solutions

UPS Express Critical is our fastest service, providing a broad range of urgent and secure transportation options for one-time shipments of any size, worldwide at any time.

When time is tight our team will work with you to create customised, high-priority, door-to-door solutions using the best vendors, estimates and logistics based on your requirements. We’ll get your shipment on the next flight out, give you access to the world’s largest charter aircraft, and provide a dedicated courier to hand carry your shipment throughout the transportation cycle.

We even have a cost-effective surface alternative for urgent delivery within Europe.

You benefit from a single source provider of end-to-end logistics with full online visibility for tracking and delivery confirmation. You can be confident that your shipments will arrive with the care they deserve – on time and intact.

Got an urgent delivery? Contact our team of experts 24/7/365 at +49 6966 800 900 or email us at: ec@ups.com

Mail Boxes Etc.®*

Shipping and Beyond
Mail Boxes Etc. locations are a one-stop shop with a complete array of business services for private customers and small businesses in your community. A full range of UPS shipping options is available at every
Mail Boxes Etc. centre as well as a variety of other services, including:

Personal Mailbox
Mail Boxes Etc. knows how to protect your privacy with a personal mailbox available 24 hours a day at most locations. Additional services include mail forwarding, fax receiving and the ability to call in and check for mail.

Packaging Expertise
Gain peace of mind; expert Mail Boxes Etc. staff can professionally wrap and package almost anything, so your fragile goods arrive at their destination safe and sound. Mail Boxes Etc. also offers packaging and moving supplies.

Document Services
In black and white or in colour, whether you want it copied, bound, laminated, duplicated or digitally printed, Mail Boxes Etc. can do it all.

MBE Worldwide S.R.L. is an affiliate of the Fineffe Group and UPS is their preferred carrier. Mail Boxes Etc. locations outside the United States and Canada are independently owned and operated by MBE Worldwide master licensees or their franchisees. To find the Mail Boxes Etc. location nearest to you, please go to www.ups.com.

UPS Access Point™

UPS Access Point locations are UPS retail sites offering convenient parcel drop-off or delivery at a time and place that best suits your customers’ needs. Utilising high street locations like newsagents, grocers and petrol stations, your customers can benefit from extended opening hours and improved convenience.

To view all UPS Access Point locations with its individual opening days and hours, please go to the www.ups.com webpage.

Services include:
Ship to a UPS Access Point™ location
You have the possibility to ship to a UPS Access Point location as a delivery option. When your customers order items, they can choose to have their shipments delivered to a UPS Access Point location. Your customers will receive notifications via email or SMS to let them know their parcel is ready for collection from the selected UPS Access Point location.

You can use any UPS Shipping system to ship parcels directly to a convenient UPS Access Point location for collection by your customer.

Package Release Code
You have the possibility to provide a PIN code to your customers, allowing them to designate a third party to collect packages on their behalf. This option also enables the use of the UPS Access Point network when the consignee’s identity is unknown (i.e. field service technicians).
Free of charge.

Please note:
• Specific weight and size limits apply for UPS parcels delivered to or
  dropped off at a UPS Access Point location:
   - The maximum weight (actual weight) per parcel is 20 kg - The
      maximum length per parcel is 97 cm
   - The maximum size per parcel is 300 cm in length and girth combined
• The declared value for “Ship to a UPS Access Point location” must
  be less than 5,000 USD (or its equivalent in local currency). Information
  on declared value per parcel for Prepaid Drop-Off can be found in the
  “Reference Information” section under Service restrictions.
• The UPS Access Point™ location will hold packages for a limited
  period of time. Please refer to www.ups.com/accesspoint in the country
  of destination for details on how long packages are held for and will be
  available for collection by you or a third party nominated by you.
  Packages not collected will be returned by UPS to the shipper as
  undeliverable.
• Before releasing any shipment at a UPS Access Point™ location to you
  or another person on your behalf, the UPS Access Point™ location may
  require that sufficient verification of identity be produced. Please refer to
  www.ups.com/accesspoint in the country of destination for relevant
  id requirements.
• Rates will be provided at the time of shipping except where rates have
  been contractually agreed.
• International Dangerous Goods and International Special Commodities
  are restricted from Ship to a UPS Access Point™ location service. For
  other restrictions please consult the ups.com/accesspoint webpage in
  the country of destination.

Notification to Consignee and Delivery to UPS Access Point™ Location.
UPS will deliver Ship to a UPS Access Point™ location packages to the designated UPS Access Point™ location. On or about the time of delivery to the UPS Access Point™ location, the tracking status for such package provided by UPS will reflect that it is available for pickup (e.g., “Delivered to UPS Access Point™ location, Awaiting Customer Pickup”). Delivery attempts to the designated UPS Access Point™ location constitute a delivery attempt for the purposes of the UPS Money Back Guarantee. Delivery is deemed complete for purposes of the UPS Money Back Guarantee when the package is delivered to the designated UPS Access Point™ location.

Personal Data
The UPS Terms and Conditions of Carriage and UPS Privacy Notice apply to the processing of personal information in the context of the use of UPS Access Point™ services. In addition, UPS may, as a service provider on behalf of you or your customer and where available, provide by email, text or phone call notice of package status including but not limited to: (1) package is in the UPS system and en route to a UPS Access Point™ location, (2) package has experienced an exception or is delayed, (3) package is available for pickup at a UPS Access Point™ location and/or (4) reminder notices that package is available for pickup and will be returned to Customer if not picked up with a specified time frame (“Status Notice”). You, or you on behalf of your customer, represent and warrant that you have obtained informed and specific consent from the addressee (and will store such consent), as required under all applicable laws, rules, and regulations (including, where applicable, of the jurisdiction of addressee’s domicile) in order for UPS to use the addressee’s personal information to provide the UPS Access Point™ services and send to the addressee e-mails and other notifications relating to the UPS Access Point™ services, including without limitation Status Notices.

Not at Home UPS Access Point™ Delivery
Where available, after the first unsuccessful residential delivery attempt, UPS may deliver your customer’s parcel to a UPS Access Point location situated in their vicinity. If this happens, a UPS InfoNotice will be left, informing your customer that they can collect their parcel at the UPS Access Point location and when it can be retrieved.

Prepaid Drop-Off
By using a UPS Access Point location, your customers can send or return items more easily. Shipments with UPS shipping labels already attached can be dropped off at a UPS Access Point location convenient for your customers.

How can UPS help with international customs clearance?

UPS Export Brokerage Services
Ensure your shipments cross borders quickly and arrive on time.

Every day, UPS reliably manages millions of customs clearances worldwide. Our experience and global knowledge can help you comply with local requirements and avoid customs-related delays.

Additionally, across Europe UPS has been granted or is actively pursuing Authorised Economic Operator (AEO) status as a compliant and trustworthy international supply chain partner. This EU accreditation means UPS shipments are fast-tracked through customs, helping us to speed up your supply chain.

Routine customs clearance services are provided free of charge;
non-routine customs clearance services are listed below.

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How can UPS help with international customs clearance?

UPS Import Brokerage Services
Ensure your shipments cross borders quickly and arrive on time.

Every day, UPS reliably manages millions of customs clearances worldwide. Our experience and global knowledge can help you comply with local requirements and avoid customs-related delays.

Additionally, across Europe UPS has been granted or is actively pursuing Authorised Economic Operator (AEO) status as a compliant and trustworthy international supply chain partner. This EU accreditation means UPS shipments are fast-tracked through customs, helping us to speed up your supply chain.

Routine customs clearance services are provided free of charge; non-routine customs clearance services are listed below.

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How can UPS help with international customs clearance?

UPS Paperless® Invoice

This service enables you to submit your commercial invoice electronically when you ship internationally.

UPS is the first carrier to offer electronic invoices for international shipping. It’s another way you can use technology to integrate order processing, shipment preparation and now commercial invoice data, making your business more efficient. So there’s no need to print and apply multiple copies of paper invoices on shipments to destinations where Customs offices have the capacity to accept electronic forms.

Any company, regardless of size or industry segment, can use UPS Paperless Invoice. Best of all, UPS Paperless Invoice is free of charge. Enrolling is easy and can be done by visiting www.ups.com and logging in with your UPS ID. All you need is a UPS account number and digital images of your signature and company letterhead. You may also need billing invoice details for authentication purposes. Once you complete the enrolment process, you’ll be able to ship with Paperless Invoice within 24 hours.

UPS Paperless Invoice works seamlessly with UPS shipping systems – UPS WorldShip, UPS CampusShip and UPS Internet Shipping.

UPS Broker of Choice®

This service enables importers to select their own customs broker for customs clearance of their UPS international shipments.

This service is available with the full portfolio of UPS shipping services and ensures that the established relationship with a Customs Broker remains in place while the importer works with UPS to save time and
increase efficiencies in shipping and customs processes. Using UPS Broker of Choice provides full tracking visibility and enables importers to reduce fees and errors incurred while using multiple customs clearance processes.

Importers have two options:
UPS Broker of Choice OnSite is for shipments that remain in UPS possession while the importer’s customs broker completes customs clearance procedures prior to UPS completing delivery of the shipment.

UPS Broker of Choice OffSite is for shipments moved “in-bond” directly to a customs controlled (bonded) warehouse (at the importer’s direction) where the importer’s customs broker completes the customs clearance procedures. The UPS transport is complete upon delivery of the shipment
to the warehouse.

UPS Broker of Choice also gives your broker advance access to shipping documentation at the UPS Import Clearance Alert website
(www.ups.com/import).

For the latest details and fees related to UPS Broker of Choice, please visit www.ups.com or contact your local UPS sales representative.

UPS FTZ Facilitator®

This service gives importers and exporters the ability to use UPS to transport international shipments “in-bond” to and from a global Free/Foreign Trade Zone (FTZ).

This allows the shipment of goods to and from an FTZ without using other transportation providers. Having a single source transportation provider enables importers and exporters to increase visibility and tracking, and reduce the chance for errors and costs associated with utilising multiple transportation providers.

The process is really very simple. Importers will choose UPS FTZ Facilitator to direct shipments to be delivered, in-bond, to a designated FTZ rather than being cleared through customs. On the other side, exporters will choose UPS FTZ Facilitator to ship goods in-bond from an FTZ to an international destination. So whether you are importing or exporting this service can help you go global with confidence.

UPS FTZ Facilitator also gives you advance access to shipping documentation at the UPS Import Clearance Alert website for your broker and FTZ operator (www.ups.com/import).

How can UPS help with the transport of items classified as Dangerous Goods?

UPS can carry the following categories of Dangerous Goods by air and ground to approved destinations. Most shipments of Dangerous Goods require a contract with UPS. In addition, shipping system and UPS label approval are required. To review the classes and commodities accepted by UPS and the approved origins and destinations, please visit ups.com.

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Reference Information

This section contains information on:

• Billing options
• Prohibited articles and service restrictions
• Money-back guarantee
• Liability
• Terms and Conditions of Carriage

5. REFERENCE INFORMATION

What billing is possible?

UPS has a number of different billing options to suit your needs.
Please consult the table below to see what works for you.

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General information
UPS reserves the right to withhold delivery against payment in appropriate circumstances.

Invoice validity period: All invoices shall be deemed to be accepted as issued, unless requests for invoice adjustments are received in writing by UPS within 90 days from the invoice date.

Please contact the UPS Customer Service Centre on + 353 1 5245446 for the billing options available for your shipping location.

Prohibited articles and service restrictions

Prohibited articles

The following articles are prohibited from shipment to all countries served by UPS (except by specific contract):

• Alcoholic beverages
• Animal skins (non-domesticated)
• Articles of exceptional value (e.g. works of art, antiques, precious stones,
  gold and silver)
• Dangerous goods/Hazardous materials (following IATA and ADR
  regulations)
• Firearms
• Furs
• Ivory and ivory products
• Jewellery and watches (other than costume jewellery and costume
  watches) exceeding USD 500 or local currency equivalent per package¹
• Live animals
• Money, negotiable items and pre-paid cards
• Perishable goods
• Personal effects (except to selected countries when shipped with
  participating Mail Boxes Etc. centres)
• Plants
• Pornographic materials
• Seeds
• Tobacco and tobacco products
• Unaccompanied baggage (except to selected countries when shipped
  with participating Mail Boxes Etc. centres)

Personal effects in general include items owned by the shipper, intended for his or her personal use and owned for at least 6 months. The exact definition of personal effects (which is based in applicable customs rules) varies from country to country. Please contact UPS on + 353 1 5245446 for more information.

Unaccompanied baggage means suitcases, carry bags, backpacks, briefcases and other similar luggage items, regardless of content (except that they may be shipped if empty, unlocked and properly packaged in
accordance with UPS guidelines).

Also prohibited are: goods moving under ATA Carnet; goods moving under FCR, FCT and CAD (Cash Against Document); shipments with inherent vice, which by their nature are likely to soil, impair or damage persons, merchandise or equipment; goods, the carriage of which is prohibited by law in the country of origin, transit or destination (e.g. ivory and ivory products), goods which attract excise duty (e.g. spirits) or which require special facilities, safety precautions or permits. Under applicable law, certain goods may be transported only under prescribed conditions and certain goods are prohibited from transportation by air (e.g. liquids in glass containers).

Shipping prohibited articles on a contractual basis with UPS

Certain items we list as prohibited may be accepted by UPS on a contractual basis for shippers with regular volume and the ability to comply with all applicable regulations.

UPS has put in place the International Special Commodities (ISC) program enabling customers to ship restricted items (e.g. items that require additional paperwork or inspections, or that are subject to spoilage) to specific destinations.

The following commodities may fall under the ISC program:
• Alcoholic Beverages
• Biological Substances, Category B, Exempt Animal Specimens and
  Exempt Human Specimens
• Plants
• Perishables (Fish and Meat)
• Seeds
• Tobacco
• Special exceptions
 
Not all commodities can be shipped to all countries.
 
This program requires a contract. For more information please call
+ 353 1 5245446 or contact your UPS representative.

Prohibited articles and service restrictions

Alcoholic beverages

UPS offers an alcohol shipping programme, which allows customers to ship alcoholic beverages containing less than 70% alcohol in and between certain countries. A contract is necessary for shippers in the alcohol industry. Customers not in the alcohol industry can ship gifts within the EU without a contract.

Within the EU, alcoholic beverages may be shipped either excise duty paid or under duty suspension. They must, however, have an alcohol content of less than 70% and must be in containers with a capacity of 5 litres or less.

UPS accepts domestic shipments of such alcohol in the following countries: Belgium, France, Germany, Italy, the Netherlands, Poland, Portugal, Spain and the UK. Across borders, alcohol can be shipped between EU member states with the exception of Finland and Sweden. Areas that are not part of the EU customs area or the EU common system of Value Added Tax (VAT) are excluded. Alcoholic beverages under duty suspension cannot be shipped within or from Latvia or Malta.

Packages containing alcoholic beverages should be clearly indicated as “alcoholic beverages” on the shipping label, waybill or other shipping documentation. Alcoholic beverages should not be included in a shipment containing non-alcoholic products. Furthermore, packages containing alcoholic beverages must be physically separated from others when prepared for collection by UPS.

UPS only agrees to deliver alcoholic beverages to an adult. Therefore,
if you are shipping alcohol to a residential address, you must select the “Adult Signature Required” option (please see Section 4of this Guide).

Products such as alcohol are subject to excise duty regimes in all EU member states. As such, specific documentation or fiscal marks are required to accompany all international and some domestic shipments. Please note that UPS does not automatically obtain the consignee’s signature on the excise duty documents, nor does UPS automatically return these documents to the shipper.

Detailed information on the excise duty regime is published by the European Commission and can be found online¹.

You can also contact your sales representative or refer to the UPS Alcohol Shipping Guide for more information.

General obligations

It is the shipper’s responsibility to comply with current government regulations or laws applicable in each country. Shipments are subject to inspection and possible delay by customs or representatives of other government authorities.

We reserve the right to refuse or suspend transportation of any package which does not set out contact details for shipper and receiver and of goods which, in our opinion, are not practicable for transportation or are not adequately described, classified or packed and labelled in a manner suitable for transportation and accompanied by necessary documentation.

We will not transport any goods which are prohibited by law or regulation of any federal state or local government in the origin or destination countries or which may breach any applicable export, import or other laws or endanger the safety of our employees, agents and subcontractors or the means of transportation or, which in our opinion, soil, taint or otherwise damage other goods or equipment or which are economically or operationally impractical to transport.

Dangerous Goods

UPS adheres to the air transportation regulations outlined by the International Air Transport Association (IATA) and to the road transportation regulations outlined by the UN ADR and does not accept Dangerous Goods in its system – nationally or internationally. Local national regulations also apply for road transport.

Businesses which ship Dangerous Goods without appropriate labelling, documentation and packaging can face significant financial and legal penalties.

It is also important to remember the following when shipping with UPS:

1 If you are reusing packaging or cartons, please ensure that all old labelling is removed. Any Dangerous Goods labels on a package will cause the shipment to be held and inspected, causing service delays and inconvenience to you and your customer.

2 If you are shipping goods that could be potentially seen as Dangerous Goods but are not – because of their unusual name, appearance etc, it is advantageous to clearly declare on the shipping documentation that the goods are ‘not classified as Dangerous Goods’. This will ensure the shipment is not delayed unnecessarily. Any misdeclaration may lead to significant penalties for the shipper.

Service restrictions

UPS does not deliver to or collect from P.O. Box numbers.

The maximum value or declared value per package is USD 50,000 or local currency equivalent. The maximum value or declared value per pallet for Worldwide Express Freight shipments is USD 100,000 or local currency equivalent.

The maximum value or declared value per package of jewellery and watches (other than costume jewellery and costume watches¹) is USD 500 or local currency equivalent.

COD service is provided within the Republic of Ireland, the EU, Liechtenstein, Norway and Switzerland. The maximum COD amount that can be collected is USD 50,000 or local currency equivalent per package for cheque transactions. COD service is not available for pallets.

The maximum amount of cash UPS will accept from a single consignee for a single shipper is USD 5,000 or local currency equivalent per day (maximum EUR 750 in France, and less than EUR 1,000 in Italy).

The maximum value and declared value per package for a domestic UPS 1 Attempt Returns Plus shipment is USD 999 and for a domestic UPS 3 Attempts Returns Plus shipment USD 50,000 or local currency equivalent. The maximum value and declared value per pallet for a Worldwide Express Freight shipment is USD 100,000 or local currency equivalent.

The maximum value and declared value per package for a drop-off in a Third Party Retailer or UPS Access Point location is USD 1,000 or local currency equivalent.

The maximum value and declared value per package for an international UPS 1 Attempt Returns Plus or an international UPS 3 Attempts Returns Plus shipment is USD 50,000; provided that for each such shipment with an actual or declared value in excess of USD 999, the shipper must ensure that a UPS high value shipment summary is generated and signed by the UPS driver upon tender of the shipment to UPS. If no high value shipment summary is obtained and signed, the maximum value or declared value of each such shipment is limited to USD 999.

Contact your UPS Customer Service Centre on + 353 1 5245446 for the local currency equivalent.

Weight and size limits

UPS has established specific weight and size limits for the packages that you send with all UPS services. The restrictions below only pertain to individual packages. There are no limits to the total weight of your shipment or the total number of packages in your shipment.

The maximum weight (actual weight) per package is 70kg².

The maximum length per package is 274cm.

The maximum size per package is 400cm in length and girth combined.

Packages that weigh more than 25kg require a special heavy-package label.

Packages with a large size-to-weight ratio may have a dimensional weight greater than actual weight. In that case, UPS will charge based on dimensional weight.

Packages that require additional handling may be subject to the Additional Handling Charge.

Packages that exceed certain size restrictions but do not exceed UPS’s maximum size per package may be subject to the Large Package Surcharge.

Packages that exceed UPS weight and size limits are not accepted for transportation. If found in the UPS small package system, they are subject to the Over Maximum Limits charge.

UPS money-back guarantee

Money-Back Guarantee

For certain services and selected destinations UPS offers a free money-back guarantee on the shipping charges. To find out if it applies to your shipment, use the ‘Calculate Time and Cost’ tool at www.ups.com and key in your shipping details. Alternatively, contact your local UPS Customer Service Centre on + 353 1 5245446. Where the money-back guarantee operates, if we fail to attempt delivery within the applicable time period, we will, on request, refund or credit you (or any other person who paid for the carriage) with the shipping charges (or, in the case that only some of the packages in a multiple package shipment fail to meet the applicable time limit, the proportionate part of the shipping charges relating to those packages), net of any surcharges, VAT, duties, taxes or levies, provided that the following conditions are fulfilled:

a) shipping documentation (including labels) must have been correctly
    completed and the relevant package must bear the paper labels
    produced by UPS online shipping solutions or otherwise in accordance
    with the UPS packaging guidelines;

b) any other documentation required by the country of origin or
    destination or any country of transit must be fully and accurately
    completed and included with the package;

c) if applicable, the package must bear a Saturday Delivery routing label
    (for destinations to which this service is available);

d) the shipment must have been tendered to UPS on or before the latest
    collection time specified by UPS for guaranteed delivery;

e) you must have notified your request for claim to UPS in writing or by
    telephone within 15 calendar days from the date of scheduled delivery
    and advised us of the receiver’s name and address, date of shipment,
    package weight and the UPS tracking number;

f) the shipment must not require additional handling, be subject to the
    Oversize Pallet Charge or include a Large Package, as described in the
    Additional Services and Charges section in this guide.

g) for deliveries in Ireland the delivery address must contain the correct
    Eircode.

h) the shipper must provide Timely Upload of all applicable information
    to UPS. Timely Upload as used in these Terms refers to the electronic
    transmission of all applicable information (including, but not limited to,
    consignee’s full name, complete delivery address, and shipment
    dimensions and weight) to UPS 15 minutes before the latest collection
    time specified by us for guaranteed delivery.

  
  
The guarantee does not apply when late delivery results from the package not complying with the restrictions and conditions set out in Paragraph 3.1 of our Terms and Conditions of Carriage, from events beyond our control (as set out in Paragraph 6 of our Terms and Conditions of Carriage) or due to any suspension of carriage or return of a package as provided for in Paragraph 3.3 of our Terms and Conditions of Carriage or the exercise of any lien by UPS in accordance with our Terms and Conditions of Carriage.

For the avoidance of doubt, the liability of UPS under the money-back guarantee is limited to the above and the guarantee does not otherwise constitute any form of undertaking or representation that the shipment will arrive by any particular time.

Liability

Liability for loss, damage or delay

The following is a summary for information purposes of certain relevant provisions of the UPS Terms and Conditions of Carriage. The full terms are set out in the Terms and Conditions of Carriage and prevail in case of inconsistency with the present summary.

International Carriage:
Where carriage is international, international conventions may apply: in particular the Warsaw or Montreal Convention in the case of carriage by air and the CMR Convention in the case of carriage by road. The national laws of some countries may also extend the rules of such conventions to purely domestic carriage.

Where they apply, the rules of the Warsaw, Montreal and CMR Conventions govern and in most cases will limit our liability for loss, damage or delay to a shipment.

– the Warsaw and Montreal Convention limit is usually 19 Special Drawing
   Rights¹ (SDR’s) per kilogram of the goods affected

– the CMR Convention limit is 8.33 SDR’s per kilogram (but restricted to
   the amount of the carriage charges in the case of delay)

Other Carriage:
Where Convention rules do not apply, we will only pay compensation for loss, damage or delay of a package caused by our negligence and only up to a maximum of:

– EUR 85.00 per shipment; or,

– if greater, 8.33 SDRs per kilo of the goods affected, subject (as in all
   cases) to proof of loss.

You may obtain the benefit of a greater limit of liability by declaring a higher value for carriage on the UPS shipping documentation and paying a corresponding additional charge. If you declare a higher value for carriage and pay the applicable charge, then UPS’s liability shall be limited to proven damages not exceeding the sum so declared (see
under ‘Optional services’.

The value of the goods concerned shall not in any event exceed USD 50,000 (USD 500 in the case of jewellery or watches other than costume jewellery or costume watches) or its local currency equivalent per package in a small package shipment, or USD 100,000 or its local currency equivalent per pallet in a Worldwide Express Freight shipment, as UPS does not offer carriage for goods with values above these amounts.

Except when Convention rules or o