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UPS United
Problem Solvers™
At UPS our mission is simple: help you achieve your business objectives by working with you to solve your logistics problems.
We go beyond that and discover potential ways we can bring unparalleled value to your company.
This means having a deep understanding of your needs and business challenges and developing a meaningful partnership with you and your company. We can help you differentiate your business in the marketplace and make you more competitive. We’ll work with you to accelerate your business performance.
When choosing UPS as your logistics provider over 400,000 UPSers are united to help you reach your goals. You will work with individuals who recognize challenges before they are called problems, and whose passion is intersected with purpose.
UPS is not just in the shipping business, we are in the pushing-what’s-possible business, the problem-solving business. Let’s work together to turn your problems into opportunities.
From figuring it out to getting it done, we're here to help.
To learn more, visit www.ups.com.
SECTION 1
CHOOSING THE RIGHT SERVICE
Determine the service that best meets your needs and find out where you can send to and receive from,
using our zone tables.
SECTION 2
DETERMINING THE RATE – SENDING SHIPMENTS
Look up the rate for the service option of your choice.
SECTION 3
DETERMINING THE RATE – RECEIVING SHIPMENTS
Look up the rate for the service option of your choice.
SECTION 4
ADDITIONAL SERVICES AND CHARGES
Learn about the value-added services we offer and determine any additional costs to your shipping charges.
SECTION 5
REFERENCE INFORMATION
Review our billing options, prohibited articles and other service restrictions, the UPS money-back guarantee, our liability and the Terms and Conditions of Carriage.
Choosing The Right Service
Core UPS delivery options
UPS is a fully integrated delivery service, offering the most comprehensive range of services. UPS can help you send your goods domestically or internationally, using three time and day-definite express services to ensure your goods arrive on the scheduled day by 9.00am, 10.30am, 12.00 noon or by the end of day. Additionally, UPS offers economical alternatives for your less time-sensitive shipments. Import services are also available. Check import rates in Section 3 of this guide or click on ‘Zones and Tariffs,’ under the ‘Calculate Time and Cost’ section of www.ups.com.
When you ship with UPS, you can expect :
• Excellent service reliability
• Money-back guarantee* for UPS Express services
• Collection from your address
• Up to three delivery attempts
• Online shipment preparation options
• Full visibility for your shipments
• Convenient city centre shipping locations
• A delivery company respected and recognised by your customers worldwide.
Full details of UPS’s additional services and charges can be found in Section 4 of this guide.
If a specific service is not indicated by you, the shipment will automatically be sent and billed as UPS Express where available.
*Money Back Guarantee
Restrictions apply. Money-back guarantee will cover a refund upon request of your shipping costs if we do not attempt delivery by the applicable time. For full details of our money-back guarantee, please see Money-back guarantee of this guide and refer to our Terms and Conditions of Carriage.
Part A - Core Services
1. CHOOSING THE RIGHT SERVICE
Service options
Zone tables
The following tables list which service options are available to and from a particular destination and origin and are also used to identify a shipment’s zone number. You will need the zone numbers when calculating the cost of your shipment.
Sending or receiving
Use the sending zone columns when the shipping charges are billed to a party in the sending country*.
Use the receiving zone columns when the shipping charges are billed to a party in the receiving country*.
Using the zone table
1 Find the location you are sending to or receiving from.
2 A service is generally available when there is a zone number in the
sending or receiving column of the country of your choice.
3 Note the zone number for later reference when calculating the cost.
* Please see SECTION 5-REFERENCE INFORMATION for more information about billing options.
+ Extended or remote area charge may apply to certain areas.
Tables showing all extended or remote areas can be found in the
‘Calculate Time and Cost’ section at www.ups.com.
Please note that extended or remote locations are subject to change.
Worldwide Zone Tables Zone tables
The following tables list which service options are available to and from a particular destination and origin and are also used to identify a shipment’s zone number. You will need the zone numbers when calculating the cost of your shipment.
Sending or receiving
Use the sending zone columns when the shipping charges are billed to a party in the sending country*.
Use the receiving zone columns when the shipping charges are billed to a party in the receiving country*.
Using the zone table
1 Find the location you are sending to or receiving from.
2 A service is generally available when there is a zone number in the
sending or receiving column of the country of your choice.
3 Note the zone number for later reference when calculating the cost.
* Please see page 32 for more information about billing options.
+ Extended or remote area charge may apply to certain areas.
Tables showing all extended or remote areas can be found in the
‘Calculate Time and Cost’ section at www.ups.com.
Please note that extended or remote locations are subject to change.
Sending Shipments (rates)
The rate for sending a UPS shipment is determined by its service level, destination zone, weight and any additional charges.
How to calculate your shipment rate:
1 Make sure that you are in the correct section. The sending rates in this section apply to any outbound domestic and international shipments when the shipping charges are billed to a party in the sending country.
2 Determine the billable weight.
3 Turn to the service option of your choice (UPS Express Plus, Express, Express Saver, Standard, Expedited or Worldwide Express Freight).
4 Find your shipment type in the chart (UPS Express Envelopes, documents or packages). UPS offers separate rates for single package and multiple package shipments for the UPS Standard service.
5 Look up the rate that applies to the billable weight and zone for your shipment.
6 Note any additional costs, including charges for optional services.
Time saving tip
You can also find the total cost of your shipment via the UPS ‘Calculate Time and Cost’ tool on the Cyprus homepage at www.ups.com/cy.
Changes to rates and additional charges
In order to respond to evolving costs and taxes and to ensure a competitive service, UPS reserves the right to amend or introduce rates and charges. A minimum of 10 days notice will be provided.
Part A - Core Services
2. DETERMINING THE RATE - SENDING SHIPMENTS
How to use this section
Rates in this section apply when the shipping charges
are billed to a party in the sending country.
Zone
To determine the zone number, see Worldwide zones.
Billable weight – for small package shipments
Billable weight is the weight used to calculate the rate. For domestic and international services, the billable weight will be the greater of the dimensional weight as compared to the actual weight.
How To Calculate Billable Weight*
Determine Actual Weight: Use any standard scale to determine the actual weight of your package. Increase any fraction to the next half kilogram.
Determine Dimensional Weight: Divide the cubic size of your package (length x width x height, rounding each measurement to the nearest whole centimeter) in centimeters by 5,000. Refer to the figure at the bottom of this page. Increase any fraction to the next half kilogram.
Determine Billable Weight: Compare the package’s actual weight to its dimensional weight. The larger of the two weights is the billable weight and should be used to calculate the rate.
For multiple-package shipments, total the billable weight of all packages in the shipment.
Additional charges
These rates are exclusive of any additional charges, such as charges for extended or remote area delivery or any optional services. Please see Additional Services & Charges for more details.
Tax
These rates are exclusive of tax. Where applicable, VAT will be charged at the standard rate.
Arrange a collection
Please call UPS on 8000 7100 to arrange a collection.
UPS Express Envelope
For correspondence, documents and electronic media only.
Letter weight limit
Letter rates apply for domestic and international documents, correspondence and electronic media shipments that do not exceed 0.5 kg sent in a UPS Express® Envelope. Domestic, import and export letters above 0.5kg and less than or equal to 2.5kg will be billed the Doc rate. Domestic, import and export letters above 2.5kg will be billed the package rate.
Maximum weight
The maximum weight for an individual package is 70kg.
To determine the rate for a shipment with multiple packages weighing in total more than 70kg, multiply the total weight (rounded up to the next whole kilogram) by the appropriate price per kilogram shown.
The amount billed will be the result of the calculation, or the minimum rate shown, whichever is the greater.
UPS Express Plus
EARLY MORNING DELIVERY FOR YOUR MOST TIME-SENSITIVE SHIPMENTS
SENDING RATES
UPS Express Plus
UPS Express
NEXT MORNING DELIVERY ACROSS EUROPE AND TIME-DEFINITE DELIVERY WORLDWIDE
SENDING RATES
UPS ExpressUPS Express Saver
DELIVERY DURING THE NEXT BUSINESS DAY ACROSS EUROPE AND FAST DELIVERY WORLDWIDE
SENDING RATES
UPS Express SaverReceiving Shipments (rates)
The rate for receiving a UPS shipment is determined by its service level, origin zone, weight and any additional charges.
Our rates in your local currency are fixed in advance to avoid the effects of currency fluctuations and allow you to manage your import shipping costs.
How to calculate your shipment rate:
1 Make sure that you are in the correct section. The receiving rates in this section apply to any inbound domestic and international shipments when the shipping charges are billed to a party in the receiving country.
2 Determine the billable weight.
3 Turn to the service option of your choice (UPS Express Plus, Express, Express Saver, Standard, Expedited or Worldwide Express Freight).
4 Find your shipment type in the chart (UPS Express Envelopes, documents or packages). UPS offers separate rates for single package and multiple package shipments for the UPS Standard service.
5 Look up the rate that applies to the billable weight and zone for your shipment.
6 Note any additional costs, including charges for optional services.
Important
Please ensure that the shipper records your UPS account number on the UPS shipping documents.
Total control of imports
UPS can collect your shipments from around the world. To find out about our secure UPS Import Control service please see page 40.
Time saving tip
You can also look up receiving rates in the ‘Calculate Time and Cost’ section on the Cyprus homepage at www.ups.com.
Changes to rates and additional charges
In order to respond to evolving costs and taxes and to ensure a competitive service, UPS reserves the right to amend or introduce rates and charges. A minimum of 10 days notice will be provided.
Part A - Core Services
3. DETERMINING THE RATE - RECEIVING SHIPMENTS
How to use this section
Rates in this section apply when the shipping charges
are billed to a party in the receiving country.
Zone
To determine the zone number, see Worldwide zones.
Billable weight – for small package shipments
Billable weight is the weight used to calculate the rate. For domestic and international services, the billable weight will be the greater of the dimensional weight as compared to the actual weight.
How To Calculate Billable Weight
Determine Actual Weight: Use any standard scale to determine the actual weight of your package. Increase any fraction to the next half kilogram.
Determine Dimensional Weight: Divide the cubic size of your package (length x width x height, rounding each measurement to the nearest whole centimeter) in centimeters by 5,000. Increase any fraction to the next half kilogram.
Determine Billable Weight: Compare the package’s actual weight to its dimensional weight. The larger of the two weights is the billable weight and should be used to calculate the rate.
For multiple-package shipments, total the billable weight of all packages in the shipment.
Additional charges
These rates are exclusive of any additional charges, such as charges for extended or remote area delivery or any optional services. Please see Additional Services & Charges for more details.
Tax
These rates are exclusive of tax. Where applicable, VAT will be charged at the standard rate.
UPS Express Envelope
For correspondence, documents and electronic media only. Document or package rates may apply for envelopes originating from the US.
Letter weight limit
Letter rates apply for domestic and international documents, correspondence and electronic media shipments that do not exceed 0.5 kg sent in a UPS Express® Envelope. Domestic, import and export letters above 0.5kg and less than or equal to 2.5kg will be billed the Doc rate. Domestic, import and export letters above 2.5kg will be billed the package rate.
Maximum weight
The maximum weight for an individual package is 70kg.
To determine the rate for a shipment with multiple packages weighing in total more than 70kg or 100kg (UPS Expedited), multiply the total weight (rounded up to the next whole kilogram) by the appropriate price per kilogram shown.
The amount billed will be the result of the calculation, or the minimum rate shown, whichever is the greater.
UPS Express Plus
EARLY MORNING DELIVERY FOR YOUR MOST TIME-SENSITIVE SHIPMENTS
UPS Express PlusUPS Express
NEXT MORNING DELIVERY ACROSS EUROPE AND TIME-DEFINITE DELIVERY WORLDWIDE
UPS ExpressUPS Express Saver
DELIVERY DURING THE NEXT BUSINESS DAY ACROSS EUROPE AND FAST DELIVERY WORLDWIDE
RECEIVING RATES
UPS Express SaverUPS Expedited
SCHEDULED DAY-DEFINITE DELIVERY FROM DESTINATIONS OUTSIDE EUROPE
RECEIVING RATES
UPS ExpeditedAdditional Services & Charges
In this section you will find information about the additional services available from UPS.
These include:
• UPS online shipping solutions
• UPS Visibility Services
• UPS Collect on Delivery
• UPS Returns
• UPS Import Control
• UPS World Ease
• UPS Brokerage Services
• UPS Paperless Invoice
How to calculate the total shipping cost:
1 Calculate the shipping charge for sending or receiving a shipment using section 2 of this guide.
2 In this section, look up the charge for any additional service that might apply to your shipment. Please
note that some charges are per package and some are per shipment. All packages covered under one
waybill shall be considered a single shipment.
3 Add the two amounts together to find the total cost for your shipment (excluding customs or excise
duties and taxes).
Unless otherwise indicated, charges for additional services will be billed to the payer and apply to all UPS service options.
The rates and additional charges detailed in this publication are effective 30th December 2018.
The latest information can be found on the UPS website www.ups.com or may be confirmed by contacting the UPS Customer Service Centre on 8000 7100.
Changes to rates and additional charges
In order to respond to evolving costs and taxes and to ensure a competitive service, UPS reserves the right to amend or introduce rates and charges. A minimum of 10 days notice will be provided.
Part A - Core Services
4. ADDITIONAL SERVICES AND CHARGES
How can UPS help me send and track my shipments?
UPS online shipping solutions
Prepare shipments, track deliveries and send customer notifications 24 hours a day.
Use our electronic services to prepare, send and track shipments and
reduce manual paperwork, costs and time.
You can also produce labels with barcode details for reliable sorting and
handling through the UPS network.
Online shippingUPS Waybill – If you are unable to use our online shipping solutions you must manually complete a UPS Waybill for every shipment. Please note that certain optional services, such as COD or UPS Returns, will not be available when using a manual UPS Waybill.
UPS Visibility Services
Convenient ways to track your packages online or on the move.
UPS has the most comprehensive set of free tracking, tracing and proof of
delivery services that allow you to track your shipments in different ways.
Visibility servicesTake advantage of our visibility services to centrally track and
manage your small package and freight shipments.
Visibility servicesHow can UPS help improve my cashflow?
UPS Collect on Delivery Service
UPS offers UPS Collect on Delivery for domestic
and European destinations.
Collect on Delivery / Electronic billing solutions Collect on Delivery / Electronic billing solutionsHow can UPS help return my goods?
UPS Returns®* Your goods can come back as easily as they go. Whether you need a shipment returned from a nearby city within Europe or from across the globe, UPS Returns can simplify the process by meeting a complete range of reverse logistics needs.
UPS ReturnsEasy Access – UPS Returns are instantly accessible. All services can be used with UPS’s free shipping systems: UPS Internet Shipping, WorldShip or host-to-host EDI systems.
What optional services are available from UPS?
Optional services / Additional costsWhat additional costs might apply to your shipment?
Optional services / Additional costs UPS My Choice®
UPS My Choice¹ lets your customers manage their home delivery experience.
UPS My Choice is a subscription based service and once enrolled, members can benefit from:
• Proactive delivery alerts via SMS, email or Mobile applications² such as: Ship Notification, Day Before Delivery, Delivery Schedule Updates, Day of Delivery, Confirmation of Delivery.
• Four-hour delivery window for most deliveries.
• Online delivery planner to help manage and track upcoming
home deliveries from UPS.
Visit www.ups.com/mychoice for more information.
Delivery Options
UPS My Choice members also have the added benefit of being able to reroute and reschedule eligible UPS home deliveries.
• Authorized shipment release - You may give authorization online for UPS
to deliver packages without a signature.
- "Leave at" Instructions - Designate where you would like our driver
to leave your package (e.g. porch). This option is only available with
authorized shipment release.
UPS My Choice therefore helps shippers to:
• Increase the probability of successful first-time deliveries.
• Reduce service calls associated with tracking parcels and returns.
• Focus on providing superior customer service.
• Improve customers’ online shopping experience.
What other UPS services are available?
World Ease®*
With World Ease you can group several shipments that are of either the same or different service levels and that are destined for one country into one ‘master’ shipment for consolidated customs clearance, using a single importer of record. Available on a contractual basis for exports to more than 65 countries across the world for customers using WorldShip or a host-to-host system. World Ease is not available for shipments between EU member states.
World Ease provides
• Pre-determined Port of Entry
• Defined time-in-transit
• No unexpected charges – defined billing
• Full visibility throughout the shipment process
• Full integration with your in-house systems
• Simplified shipment processing – all necessary
documentation is automatically generated with
WorldShip, or with a host-to-host system.
• Return Service
UPS Express Critical®
Time-critical, specialised solutions
UPS Express Critical® is our fastest service, providing a broad range of urgent and secure transportation options for one-time shipments of any size, worldwide at any time.
When time is tight our team will work with you to create customised, high-priority, door-to-door solutions using the best vendors, estimates and logistics based on your requirements. We’ll get your shipment on the next flight out, give you access to the world’s largest charter aircraft, and provide a dedicated courier to hand carry your shipment throughout the transportation cycle.
We even have a cost-effective surface alternative for urgent delivery within Europe.
You benefit from a single source provider of end-to-end logistics with full online visibility for tracking and delivery confirmation. You can be confident that your shipments will arrive with the care they deserve – on time and intact.
Got an urgent delivery? Contact our team of experts 24/7/365 at
+49 6966 800 900 or email us at: ec@ups.com
UPS Import Control®*
This service allows you to manage the collection, scheduling and billing of your import shipments from over 120 countries. Using advanced technology, you can control crucial importing aspects including customs documentation, delivery speed and billing options. Services include:
1 UPS Collection Attempt
Send shipping labels and commercial invoices to UPS, who will then make one attempt to collect the package. If unable to collect the package, our driver will leave the documents for your exporter.
EUR 4,50 per package in addition to relevant shipping costs.
3 UPS Collection Attempts
Send shipping labels and commercial invoices to UPS, who will then make three attempts to collect the package. If our driver is unable to collect the package after the third attempt, the documents will be returned to UPS and you will have to reprocess the service request.
EUR 6,20 per package in addition to relevant shipping costs.
Commercial Invoice Removal
Allows you to ship directly to third-party receivers without revealing the value of goods.
EUR 13,55 per shipment in addition to relevant shipping costs.
Print Return Label, Electronic Return Label, Prints and Posts Return Label are included. More information about these services can be found in the UPS Returns page.
UPS Import Control is available as an option on UPS shipping systems such as, UPS Internet Shipping, UPS Developer Kit and the latest version of WorldShip
UPS Access Point™
UPS Access Point locations are UPS retail sites offering convenient parcel drop-off or delivery at a time and place that best suits your customers’ needs. Utilising high street locations like newsagents, grocers and petrol stations, your customers can benefit from extended opening hours and improved convenience.
To view all UPS Access Point locations with its individual opening days and hours, please go to the www.ups.com webpage.
Services include:
Ship to a UPS Access Point™ location
You have the possibility to ship to a UPS Access Point location as a delivery option. When your customers order items, they can choose to have their shipments delivered to a UPS Access Point location. Your customers will receive notifications via email or SMS to let them know their parcel is ready for collection from the selected UPS Access Point location.
You can use any UPS Shipping system to ship parcels directly to a convenient UPS Access Point location for collection by your customer.
Deliver to Addressee Only
You will be able to offer your customer the option to have a parcel collected at a UPS Access Point location only by the Addressee on the label (no third party collection allowed).
EUR 2.60 per shipment will be charged for this additional service.
Package Release Code
You have the possibility to provide a PIN code to your customers, allowing them to designate a third party to collect packages on their behalf. This option also enables the use of the UPS Access Point network when the consignee’s identity is unknown (i.e. field service technicians).
Free of charge.
Please note:
• Specific weight and size limits apply for UPS parcels delivered to or
dropped off at a UPS Access Point location:
- The maximum weight (actual weight) per parcel is 20 kg - The
maximum length per parcel is 97 cm
- The maximum size per parcel is 330 cm in length and girth combined
• The declared value for “Ship to a UPS Access Point location” must
be less than 5,000 USD (or its equivalent in local currency). Information
on declared value per parcel for Prepaid Drop-Off can be found in the
“Reference Information” section under Service restrictions.
• The UPS Access Point™ location will hold packages for a limited
period of time. Please refer to www.ups.com/accesspoint in the country
of destination for details on how long packages are held for and will be
available for collection by you or a third party nominated by you.
Packages not collected will be returned by UPS to the shipper as
undeliverable.
• Before releasing any shipment at a UPS Access Point™ location to you
or another person on your behalf, the UPS Access Point™ location may
require that sufficient verification of identity be produced. Please refer to
www.ups.com/accesspoint in the country of destination for relevant
id requirements.
• Rates will be provided at the time of shipping except where rates have
been contractually agreed.
• International Dangerous Goods and International Special Commodities
are restricted from Ship to a UPS Access Point™ location service. For
other restrictions please consult the ups.com/accesspoint webpage in
the country of destination.
Notification to Consignee and Delivery to UPS Access Point™ Location.
UPS will deliver Ship to a UPS Access Point™ location packages to the designated UPS Access Point™ location. On or about the time of delivery to the UPS Access Point™ location, the tracking status for such package provided by UPS will reflect that it is available for pickup (e.g., “Delivered to UPS Access Point™ location, Awaiting Customer Pickup”). Delivery attempts to the designated UPS Access Point™ location constitute a delivery attempt for the purposes of the UPS Money Back Guarantee. Delivery is deemed complete for purposes of the UPS Money Back Guarantee when the package is delivered to the designated UPS Access Point™ location.
Personal Data
The UPS Terms and Conditions of Carriage and UPS Privacy Notice apply to the processing of personal information in the context of the use of UPS Access Point™ services. In addition, UPS may, as a service provider on behalf of you or your customer and where available, provide by email, text or phone call notice of package status including but not limited to: (1) package is in the UPS system and en route to a UPS Access Point™ location, (2) package has experienced an exception or is delayed, (3) package is available for pickup at a UPS Access Point™ location and/or (4) reminder notices that package is available for pickup and will be returned to Customer if not picked up with a specified time frame (“Status Notice”). You, or you on behalf of your customer, represent and warrant that you have obtained informed and specific consent from the addressee (and will store such consent), as required under all applicable laws, rules, and regulations (including, where applicable, of the jurisdiction of addressee’s domicile) in order for UPS to use the addressee’s personal information to provide the UPS Access Point™ services and send to the addressee e-mails and other notifications relating to the UPS Access Point™ services, including without limitation Status Notices.
Not at Home UPS Access Point™ Delivery
Where available, after the first unsuccessful residential delivery attempt, UPS may deliver your customer’s parcel to a UPS Access Point location situated in their vicinity. If this happens, a UPS InfoNotice will be left, informing your customer that they can collect their parcel at the UPS Access Point location and when it can be retrieved.
Prepaid Drop-Off
By using a UPS Access Point location, your customers can send or return items more easily. Shipments with UPS shipping labels already attached can be dropped off at a UPS Access Point location convenient for your customers.
How can UPS help with international customs clearance?
UPS Brokerage Services
Ensure your shipments cross borders quickly and arrive on time.
Every day, UPS reliably manages millions of customs clearances worldwide. Our experience and global knowledge can help you comply with local requirements and avoid customs-related delays.
Additionally, across Europe UPS has been granted or is actively pursuing Authorised Economic Operator (AEO) status as a compliant and trustworthy international supply chain partner. This EU accreditation means UPS shipments are fast-tracked through customs, helping us to speed up your supply chain.
Routine customs clearance services are provided free of charge; non-routine customs clearance services are listed below.
Brokerage servicesMore information
For additional information about customs clearance or for the latest pricing information, please visit www.ups.com or call our customer service centre on 8000 7100.
How can UPS help with international customs clearance?
UPS Paperless® Invoice
This service enables you to submit your commercial invoice electronically when you ship internationally.
UPS is the first carrier to offer electronic invoices for international shipping. It’s another way you can use technology to integrate order processing, shipment preparation and now commercial invoice data, making your business more efficient. So there’s no need to print and apply multiple copies of paper invoices on shipments to destinations where Customs offices have the capacity to accept electronic forms.
Any company, regardless of size or industry segment, can use UPS Paperless Invoice. Best of all, UPS Paperless Invoice is free of charge. Enrolling is easy and can be done by visiting www.ups.com and logging in with your My UPS ID. All you need is a UPS account number and digital images of your signature and company letterhead. You may also need billing invoice details for authentication purposes. Once you complete the enrolment process, you’ll be able to ship with Paperless Invoice within 24 hours.
UPS Paperless Invoice works seamlessly with UPS shipping systems – WorldShip and UPS Internet Shipping.
UPS FTZ Facilitator®
This service gives importers and exporters the ability to use UPS to transport international shipments “in-bond” to and from a global Free/Foreign Trade Zone (FTZ).
This allows the shipment of goods to and from an FTZ without using other transportation providers. Having a single source transportation provider enables importers and exporters to increase visibility and tracking, and reduce the chance for errors and costs associated with utilising multiple transportation providers.
The process is really very simple. Importers will choose UPS FTZ Facilitator to direct shipments to be delivered, in-bond, to a designated FTZ rather than being cleared through customs. On the other side, exporters will choose UPS FTZ Facilitator to ship goods in-bond from an FTZ to an international destination. So whether you are importing or exporting this service can help you go global with confidence.
UPS FTZ Facilitator also gives you advance access to shipping documentation at the UPS Import Clearance Alert web site for your broker and FTZ operator (www.ups.com/import).
Reference Information
This section contains information on:
• Billing options
• Prohibited articles and service restrictions
• Money-back guarantee
• Liability
• Terms and Conditions of Carriage
Part A - Core Services
5. REFERENCE INFORMATION
What billing is possible?
UPS has a number of different billing options to suit your needs.
Please consult the table below to see what works for you.
Billing optionsGeneral information
UPS reserves the right to withhold delivery against payment in appropriate circumstances.
Invoice validity period: All invoices shall be deemed to be accepted as issued, unless requests for invoice adjustments are received in writing by UPS within 90 days from the invoice date.
Please contact the UPS Customer Service Centre on 8000 7100 for the billing options available for your shipping location.
Prohibited articles and service restrictions
Prohibited articles
The following articles are prohibited from shipment to all countries served by UPS (except by specific contract):
• Alcoholic beverages
• Animal skins (non-domesticated)
• Articles of exceptional value (e.g. works of art, antiques, precious stones,
gold and silver)
• Dangerous goods/Hazardous materials (following IATA and ADR regulations)
• Firearms
• Furs
• Ivory and ivory products
• Jewellery and watches (other than costume jewellery and costume
watches) exceeding USD 500 or local currency equivalent per package¹
• Live animals
• Money, negotiable items and pre-paid cards
• Perishable goods
• Personal effects (except to selected countries when shipped with
participating Mail Boxes Etc. centres)
• Plants
• Pornographic materials
• Seeds
• Tobacco and tobacco products
• Unaccompanied baggage
Personal effects in general include items owned by the shipper, intended for his or her personal use and owned for at least 6 months. The exact definition of personal effects (which is based in applicable customs rules) varies from country to country. Please consult your local UPS call centre for more information.
Unaccompanied baggage means suitcases, carry bags, backpacks, briefcases and other similar luggage items, regardless of content (except that they may be shipped if empty, unlocked and properly packaged in
accordance with UPS guidelines).
Also prohibited are: goods moving under ATA Carnet and all temporary exports and imports; goods moving under FCR, FCT and CAD (Cash Against Document); shipments with inherent vice, which by their nature are likely to soil, impair or damage persons, merchandise or equipment; goods, the carriage of which is prohibited by law in the country of origin, transit or destination (e.g. ivory and ivory products), goods which attract excise duty (e.g. spirits) or which require special facilities, safety precautions or permits. Under applicable law, certain goods may be transported only under prescribed conditions and certain goods are prohibited from transportation by air (e.g. liquids in glass containers).
Shipping prohibited articles on a contractual basis with UPS
Certain items we list as prohibited will be accepted by UPS on
a contractual basis for shippers with regular volume and the ability to comply with all applicable regulations.
The items we can carry under certain criteria are:
• Alcoholic beverages
• Biological substances
• Perishable goods
• Plants
• Seeds
• Tobacco and tobacco products
Not all commodities can be shipped to all countries.
For more information please call 8000 7100 or contact your UPS representative.
Prohibited articles and service restrictions
Alcoholic beverages
UPS offers an alcohol shipping programme, which allows customers to ship alcoholic beverages containing less than 70% alcohol in and between certain countries. A contract is necessary for shippers in the alcohol industry. Customers not in the alcohol industry can ship gifts within the EU without a contract.
Within the EU, alcoholic beverages may be shipped either excise duty paid or under duty suspension. They must, however, have an alcohol content of less than 70% and must be in containers with a capacity of 5 litres or less.
UPS accepts domestic shipments of such alcohol in the following countries or territories: Belgium, France, Germany, Italy, the Netherlands, Poland, Portugal, Spain and the UK. Across borders, alcohol can be shipped between EU member states with the exception of Finland and Sweden. Areas that are not part of the EU customs area or the EU common system of Value Added Tax (VAT) are excluded. Alcoholic beverages under duty suspension cannot be shipped within or from Latvia or Malta.
Packages containing alcoholic beverages should be clearly indicated as “alcoholic beverages” on the shipping label, waybill or other shipping documentation. Alcoholic beverages should not be included in a shipment containing non-alcoholic products. Furthermore, packages containing alcoholic beverages must be physically separated from others when prepared for collection by UPS.
UPS only agrees to deliver alcoholic beverages to an adult. Therefore, if you are shipping alcohol to a residential address, you must select the “Adult Signature Required” option (please see Optional services / Additional costs STG of this Guide).
Products such as alcohol are subject to excise duty regimes in all EU member states. As such, specific documentation or fiscal marks are required to accompany all international and some domestic shipments. Please note that UPS does not automatically obtain the consignee’s signature on the excise duty documents, nor does UPS automatically return these documents to the shipper.
Detailed information on the excise duty regime is published by the European Commission and can be found online². You can also contact your sales representative or refer to the UPS Alcohol Shipping Guide for more information.
General obligations
It is the shipper’s responsibility to comply with current government regulations or laws applicable in each country. Shipments are subject to inspection and possible delay by customs or representatives of other government authorities.
We reserve the right to refuse or suspend transportation of any package which does not set out contact details for shipper and receiver and of goods which, in our opinion, are not practicable for transportation or are not adequately described, classified or packed and labelled in a manner suitable for transportation and accompanied by necessary documentation.
We will not transport any goods which are prohibited by law or regulation of any federal state or local government in the origin or destination countries or which may breach any applicable export, import or other laws or endanger the safety of our employees, agents and subcontractors or the means of transportation or, which in our opinion, soil, taint or otherwise damage other goods or equipment or which are economically or operationally impractical to transport.
Dangerous Goods
UPS adheres to the air transportation regulations outlined by the International Air Transport Association (IATA) and to the road transportation regulations outlined by the UN ADR and does not accept Dangerous Goods in its system – nationally or internationally. Local national regulations also apply for road transport.
Businesses which ship Dangerous Goods without appropriate labelling, documentation and packaging can face significant financial and legal penalties.
It is also important to remember the following when shipping with UPS:
1 If you are reusing packaging or cartons, please ensure that all old labelling is removed. Any Dangerous Goods labels on a package will cause the shipment to be held and inspected, causing service delays and inconvenience to you and your customer.
2 If you are shipping goods that could be potentially seen as Dangerous Goods but are not – because of their unusual name, appearance etc, it is advantageous to clearly declare on the shipping documentation that the goods are ‘not classified as Dangerous Goods’. This will ensure the shipment is not delayed unnecessarily. Any misdeclaration may lead to significant penalties for the shipper.
Service restrictions
UPS does not deliver to or collect from P.O. Box numbers.
The maximum value or declared value per package is USD 50,000 or local currency equivalent. The maximum value or declared value per pallet for Worldwide Express Freight shipments is USD 100,000 or local currency equivalent.
The maximum value or declared value per package of jewellery and watches (other than costume jewellery and costume watches¹) is USD 500 or local currency equivalent.
COD service is provided within the Republic of Ireland, the EU, Liechtenstein, Norway and Switzerland. The maximum COD amount that can be collected is USD 50,000 or local currency equivalent per package for cheque transactions. COD service is not available for pallets.
The maximum amount of cash UPS will accept from a single consignee for a single shipper is USD 5,000 or local currency equivalent per day (maximum EUR 750 in France, and less than EUR 1,000 in Italy).
The maximum value and declared value per package for a domestic UPS 1 Attempt Returns Plus shipment is USD 999 and for a domestic UPS 3 Attempts Returns Plus shipment USD 50,000 or local currency equivalent.
The maximum value and declared value per package for a drop-off in a Third Party Retailer or UPS Access Point location is USD 1,000 or local currency equivalent.
The maximum value and declared value per package for an international UPS 1 Attempt Returns Plus or an international UPS 3 Attempts Returns Plus shipment is USD 50,000; provided that for each such shipment with an actual or declared value in excess of USD 999, the shipper must ensure that a UPS high value shipment summary is generated and signed by the UPS driver upon tender of the shipment to UPS. If no high value shipment summary is obtained and signed, the maximum value or declared value of each such shipment is limited to USD 999.
Contact your UPS Customer Service Centre on 8000 7100 for the local currency equivalent.
Weight and size limits
UPS has established specific weight and size limits for the packages that you send with all UPS services. The restrictions below only pertain to individual packages. There are no limits to the total weight of your shipment or the total number of packages in your shipment.
The maximum weight (actual weight) per package is 70kg².
The maximum length per package is 274cm.
The maximum size per package is 400cm in length and girth combined.
Packages that weigh more than 25kg require a special heavy-package label.
Packages with a large size-to-weight ratio may have a dimensional weight greater than actual weight. In that case, UPS will charge based on dimensional weight.
Packages that require additional handling may be subject to the Additional Handling Charge.
Packages that exceed certain size restrictions but do not exceed UPS’s maximum size per package may be subject to the Large Package Surcharge.
Packages that exceed UPS weight and size limits are not accepted for transportation. If found in the UPS small package system, they are subject to the Over Maximum Limits charge.
UPS money-back guarantee
Money-back guarantee
For certain services and selected destinations UPS offers a free money-back guarantee on the shipping charges. To find out if it applies to your shipment, use the ‘Calculate Time and Cost’ tool at www.ups.com and key in your shipping details. Alternatively, contact your local UPS Customer Service Centre on 8000 7100. Where the money-back guarantee operates, if we fail to attempt delivery within the applicable time period, we will, on request, refund or credit you (or any other person who paid for the carriage) with the shipping charges (or, in the case that only some of the packages in a multiple package shipment fail to meet the applicable time limit, the proportionate part of the shipping charges relating to those packages), net of any surcharges, VAT, duties, taxes or levies, provided that the following conditions are fulfilled:
a) shipping documentation (including labels) must have been correctly
completed and the relevant package must bear the paper labels
produced by UPS online shipping solutions or otherwise in accordance
with the UPS packaging guidelines;
b) any other documentation required by the country of origin or
destination or any country of transit must be fully and accurately
completed and included with the package;
c) if applicable, the package must bear a Saturday Delivery routing label
(for destinations to which this service is available);
d) the shipment must have been tendered to UPS on or before the latest
collection time specified by UPS for guaranteed delivery;
e) you must have notified your request for claim to UPS in writing or by
telephone within 15 calendar days from the date of scheduled delivery
and advised us of the receiver’s name and address, date of shipment,
package weight and the UPS tracking number;
f) the shipment must not require additional handling, be subject to the
Oversize Pallet Charge or include a Large Package, as described in the
Additional Services and Charges section in this guide.
The guarantee does not apply when late delivery results from the package not complying with the restrictions and conditions set out in Paragraph 3.1 of our Terms and Conditions of Carriage, from events beyond our control (as set out in Paragraph 6 of our Terms and Conditions of Carriage) or due to any suspension of carriage or return of a package as provided for in Paragraph 3.3 of our Terms and Conditions of Carriage or the exercise of any lien by UPS in accordance with our Terms and Conditions of Carriage.
For the avoidance of doubt, the liability of UPS under the money back guarantee is limited to the above and the guarantee does not otherwise constitute any form of undertaking or representation that the shipment will arrive by any particular time.
Liability
Liability for loss, damage or delay
The following is a summary for information purposes of certain relevant provisions of the UPS Terms and Conditions of Carriage. The full terms are set out in Terms and conditions 1 STG and prevail in case of inconsistency with the present summary.
International Carriage:
Where carriage is international, international conventions may apply: in particular the Warsaw or Montreal Convention in the case of carriage by air and the CMR Convention in the case of carriage by road. The national laws of some countries may also extend the rules of such conventions to purely domestic carriage.
Where they apply, the rules of the Warsaw, Montreal and CMR Conventions govern and in most cases will limit our liability for loss, damage or delay to a shipment.
– the Warsaw and Montreal Convention limit is usually 19 Special Drawing
Rights¹ (SDR’s) per kilogram of the goods affected
– the CMR Convention limit is 8.33 SDR’s per kilogram (but restricted to
the amount of the carriage charges in the case of delay)
Other Carriage: Where Convention rules do not apply, we will only pay compensation for loss, damage or delay of a package caused by our negligence and only up to a maximum of the local currency equivalent of USD 100 per shipment, subject (as in all cases) to proof of loss. See our terms and conditions for further information.
You may obtain the benefit of a greater limit of liability by declaring a higher value for carriage on the UPS shipping documentation and paying a corresponding additional charge. If you declare a higher value for carriage and pay the applicable charge, then UPS’s liability shall be limited to proven damages not exceeding the sum so declared (see
under ‘Optional services’.
The value of the goods concerned shall not in any event exceed USD 50,000 (USD 500 in the case of jewellery or watches other than costume jewellery or costume watches) or its local currency equivalent per package in a small package shipment, or USD 100,000 or its local currency equivalent per pallet in a Worldwide Express Freight shipment, as UPS does not offer carriage for goods with values above these amounts.
Except when Convention rules or other mandatory laws apply and require otherwise, we will not pay compensation for purely economic losses (such as loss of profits, loss of business opportunities or loss of revenue resulting from loss of use), even if a value has been declared for carriage in respect of the relevant shipment. We will also not be liable for any damage to or loss of packaging or pallet skids.
Any claim against UPS must be notified to us in writing as soon as possible and also within any specific time limit set out in our terms and conditions. In certain circumstances, Convention rules (if applicable) may permit a claim to be pursued against UPS outside these periods.
In addition to the above, any legal proceedings in respect of a shipment must be commenced and served on us within eight months of delivery or (in the case of non-delivery) of the due date for delivery. If the Warsaw, Montreal or CMR Conventions apply, there are longer time limits for the commencement of legal proceedings: in summary, 2 years in the case of the Warsaw and Montreal Conventions and 1 year (3 years if there is wilful misconduct on UPS’s part) in the case of the CMR Convention.
UPS Terms and Conditions of Carriage
This is the current version as at the date of publication of this Guide. The latest version, which shall always be the applicable one for new shipments, may be found at www.ups.com or obtained from a UPS Office.
1. Introduction
A. These terms and conditions (“terms”) set out the basis on which UPS will transport packages, documents and envelopes (“packages”) and palletised goods (“pallets”; pallets and packages are together “shipments”). These terms are supplemented by the current applicable UPS Service and Tariff Guides (“the Guides”). The Guides contain important details about the services of UPS which the shipper should read and which form part of the agreement between UPS and the shipper.
B. The term “UPS” will mean and the shipper’s contract will be with the UPS authorised service contractor, or the UPS entity if existing, in the country where the shipment is presented for carriage, who may be contacted c/o 5 Avenue Ariane, 1200 Brussels, Belgium (although this shall not be taken in itself as choosing domicile or conferring jurisdiction on any court). That company will also be the (first) carrier of the goods for the purposes of the Conventions referred to in paragraph C.
C. Where carriage by air involves an ultimate destination or stop outside the country of origin the Warsaw Convention may apply. The Warsaw Convention governs and in most cases limits the liability of carriers in respect of loss of or damage or delay to cargo. (For the purpose of these terms the phrase “the Warsaw Convention” means (i) the Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw on 12th October 1929 or (ii) that Convention as amended or supplemented by any protocol or supplementary convention or (iii) the Montreal Convention 1999, whichever is applicable.) Notwithstanding any clause to the contrary, international carriage by road may be subject to the provisions of the Convention on the Contract for the International Carriage of Goods by Road signed at Geneva on 19th May 1956 (“the CMR Convention”).
D. A shipment may be carried via any intermediate stopping places that UPS deems appropriate. UPS may engage sub-contractors to perform services and contracts both on its own behalf and on behalf of its servants, agents and sub-contractors each of whom shall have the benefit of these terms.
E. In these terms, “Waybill” shall mean a single UPS waybill/consignment note or the entries recorded against the same date, address and service level on a pick-up record. All packages or pallets covered under a Waybill shall be considered a single shipment.
2. Scope of Service
Unless any special services are agreed, and subject to these terms, the service to be provided by UPS is limited to the pick up, transportation, customs clearance where applicable and delivery of the shipment. The shipper acknowledges that shipments will be consolidated with those of other shippers for transport and that UPS may not monitor the inbound and outbound movement of individual shipments at all handling centres.
UPS is not a common carrier and reserves the right in its absolute discretion to refuse carriage to any shipment tendered to it for transportation.
3. Conditions of Carriage
This section sets out various restrictions and conditions which apply to the carriage of packages by UPS. It also explains what the consequences are of the shipper presenting packages for carriage which do not meet these requirements.
3.1 Service Restrictions and Conditions
Shipments must comply with the restrictions in paragraphs (i) to (v) below.
(i) Packages must not weigh more than 31.5 kilograms (or 70 lbs) or 70 kilograms (or 150 lbs) (depending on the country where the shipment is presented to UPS for carriage and the country of destination, as specified in the Guides) or exceed 274 centimetres in length or a total of 400 centimetres in length and girth combined. Pallets are subject to maximum size and weight limits that vary by origin and destination, and that are set out at www.ups.com.
(ii) The value of any package may not exceed the local currency equivalent of USD 50,000. In addition the value of any jewellery and watches, other than costume jewellery or costume watches, in a package shall not exceed the local currency equivalent of USD 500. The value of any pallet may not exceed the local currency equivalent of USD 100,000.
(iii) Shipments must not contain any of the prohibited articles listed in the Guides including (but not limited to) articles of unusual value (such as works of art, antiques, precious stones, stamps, unique items, gold or silver), money or negotiable instruments (such as cheques, bills of exchange, bonds, savings books, pre-paid credit cards, share certificates or other securities), firearms and dangerous goods.
(iv) Shipments must not contain goods which might endanger human or animal life or any means of transportation, or which might otherwise taint or damage other goods being transported by UPS, or the carriage, export or import of which is prohibited by applicable law.
The shipper shall be responsible for the accuracy and completeness of the particulars inserted in the Waybill and for ensuring that all shipments set out adequate contact details for the shipper and receiver of the shipment and that they are so packed, marked and labelled, their contents so described and classified and are accompanied by such documentation as may (in each case) be necessary to make them suitable for transportation and to comply with the requirements of the Guides and applicable law. Unless a different service level is clearly selected on the Waybill or other applicable UPS shipping documentation, shipments will be carried under the Express (or Express Freight) service (where available to the selected destination) and all applicable charges will be calculated accordingly.
The shipper guarantees that all shipments presented for carriage under these terms comply with the restrictions in paragraphs (i) to (v) above and have been prepared in secure premises, by him (in the case of an individual shipper) or by reliable staff employed by him or (where different) by the party tendering the shipment to UPS and have been protected against unauthorised interference during their preparation, storage and transportation to UPS. UPS relies on this guarantee in accepting any shipment for carriage hereunder. Any other shipments are excluded from carriage.
3.2 Perishable and temperature sensitive goods will be transported provided that the shipper accepts that this is at its risk. UPS does not provide special handling for such packages.
3.3 Refusal and Suspension of Carriage
(i) If it comes to the attention of UPS that any shipment does not meet any of the above restrictions or conditions or that any COD amount stated on a COD Waybill exceeds the limits specified in paragraph 8, UPS may refuse to transport the relevant shipment (or any relevant part thereof) and, if carriage is in progress, UPS may suspend carriage and hold the shipment (or any relevant part thereof) to the shipper’s order.
(ii) UPS may also suspend carriage if it cannot effect delivery, if the receiver refuses to accept delivery, if it is unable to effect delivery because of an incorrect address (having used all reasonable means to find the correct address) or because the correct address is found to be in another country from that set out on the shipment or Waybill or if it cannot collect amounts due from the receiver on delivery.
(iii) Where UPS is entitled to suspend carriage of shipment (or any relevant part thereof), it is also entitled to return it to the shipper at its own discretion.
3.4 The shipper must pay and indemnify UPS for any reasonable costs and expenses (including storage), incurred by UPS, any losses, taxes and customs duties UPS may incur and all claims made against UPS because (i) a shipment does not meet any of the restrictions, conditions or representations in paragraph 3.1 above (ii) of any refusal or suspension of carriage or return of a shipment (or part thereof) by UPS which is allowed by this paragraph 3., or (iii) of a failure by the shipper to comply with these terms. In the case of the return of a package or shipment (or part thereof), the shipper will also be responsible for paying all applicable charges calculated in accordance with the prevailing commercial rates of UPS.
3.5 If the shipper tenders to UPS a shipment which fails to comply with any of the restrictions or conditions in paragraph 3.1 above without UPS’s express written consent, UPS will not meet any loss howsoever arising which the shipper may suffer in connection with the carriage by UPS of such shipment (regardless of whether that failure to comply has caused or contributed to the loss and notwithstanding any negligence, except wilful misconduct, of UPS or any negligence, including wilful misconduct, of its employees, contractors or representatives) and, if UPS does suspend carriage for a reason allowed by these terms, the shipper shall not be entitled to any refund on the carriage charges it has paid. UPS may bring a claim in respect of such non-compliance.
3.6 If, having suspended carriage of a shipment (or any relevant part thereof) in accordance with these provisions, UPS is unable within a reasonable time to obtain the shipper’s instructions on its disposition or to identify the shipper or any other person entitled to the goods (having if necessary opened the shipment), UPS shall be entitled to destroy or sell the shipment (or any relevant part thereof), at its absolute discretion. The proceeds of any such sale shall first be applied to any charges, costs or expenses (including interest) outstanding in respect of shipment or otherwise from the shipper concerned. Any balance shall be held to the shipper’s order.
3.7 Unless prohibited by law, UPS reserves the right, but is not obliged, to open and inspect or scan by means of x-ray any shipment tendered to it for transportation at any time.
4. Customs Clearance
When a shipment requires customs clearance, it is the shipper’s obligation to provide, or to ensure that the receiver will provide, UPS with complete and accurate documentation for the purpose but UPS will unless instructed otherwise act on behalf, at the expense and at the risk of the shipper or receiver in obtaining customs clearance.
Provided that, in the case of shipments whose points of despatch and destination are both within the same customs area, UPS only performs customs clearance if instructed to do so. The shipper also agrees that UPS may be considered as being the receiver of package or the shipment for the sole purpose of appointing a customs broker to carry out any customs clearance, in so far as allowed by law.
5. Payment
5.1 The rates for carriage and other services are set out in the Guides and unless paid before shipment, all charges must be paid within 7 days of receipt of invoice or within such other period as the shipper may have agreed in writing with UPS. UPS may verify the actual and/or dimensional weight of shipments and, if greater than the declared weight, invoice on such basis. Unless proved otherwise, an invoice shall be considered for this purpose to have been received three business days following the date of invoice.
5.2 If a) UPS is required to pay any taxes, duties or levies on behalf of the shipper, receiver or a third party, b) the selected billing option indicates that the receiver or a third party should pay any charges, or (c) any taxes, duties, penalties, charges or expenses are imposed, rightly or wrongly by government authorities, or incurred by UPS due to any circumstances, including any failure by the shipper or the receiver to provide correct information and documentation or any permits or licences required in connection with carriage, the shipper shall be jointly and severally liable to UPS with the receiver and such third parties for such amounts. In each case where the selected billing option indicates payment is to be charged, at first, to the receiver or any third party, UPS will (without prejudice to the shipper’s contractual liability for payment), first demand payment of the relevant amount from the receiver and/or, where applicable, the third party. If the amount in question is not immediately paid to UPS in full by any of the above parties, the amount will be payable by the shipper on first written demand. In any other cases, the shipper hereby undertakes to pay the mentioned amounts to UPS at first request. UPS shall not be obliged to separately file a claim against the receiver or any third party for payment. In case of doubt, the burden of proving that the amount has been paid lies on the shipper.
5.3 Any sum payable to UPS which is overdue will bear interest at a rate of 2% above the interbank overnight lending rate applicable on the due date in the country where the package is presented to UPS for carriage from the due date to the date UPS receives payment whether before or after judgment. In addition, UPS reserves the right to charge a late payment administration fee up to a maximum of the local currency equivalent of 40 EUR per invoice.
5.4 If any sum is not paid by the shipper, receiver or some other party under these terms, UPS may hold any shipments it is carrying (or part thereof) until it receives payment in full or may sell them and use the proceeds to make good the debt to it in accordance with applicable local law. Any unpaid balance will remain payable.
5.5 UPS’s rates for carriage set out in the Guide are calculated only for the carriage of shipments which do not exceed in value the amounts set out in paragraph 3.1(ii) (or other applicable value, if lower). In the event that UPS becomes aware that it has carried a shipment which, without UPS’s express written consent, exceeds this value, then, in addition to the otherwise applicable rates and charges and any other remedies under these terms, an additional carriage charge equivalent to 5% of the value of the shipment in excess the relevant amount set out in paragraph 3.1(ii) is applicable.
6. Interruption of Service
If UPS is unable to start or continue with carriage of the shipper’s shipment for a reason beyond its control, UPS will not be in breach of its agreement with the shipper but UPS will take all steps that are reasonably practicable in the circumstances to commence or continue the carriage. Examples of events beyond UPS’s control are disruption to air or ground transportation due to bad weather, fire, flood, war, hostilities, civil disturbances, acts of government or other authorities (including without limitation, customs) and labour disputes or obligations affecting UPS or some other party.
7. Money Back Guarantee
For certain services and destinations, UPS offers a money back guarantee on the shipping charges. Details of its applicability, terms and conditions and of the corresponding delivery and latest pick up time for the relevant service and destination are as set out in the Guides and on the UPS website (www.ups.com) each as current at the time the goods are accepted for carriage and can also be confirmed by contacting the shipper’s local UPS call centre. For the avoidance of doubt, the liability of UPS under the money back guarantee is limited to the above and the guarantee does not otherwise constitute any form of undertaking or representation that the shipment will arrive by any particular time.
8. Collect on Delivery (COD)
For certain destinations and services as advised by the local UPS call centre, UPS offers a COD service on payment of an additional charge as set out in the Guides. If the shipper makes use of this service, subject to the provisions set out below (including those relating to currency conversion) UPS will collect on behalf of the shipper the COD amount stated on the Waybill. This service is not available for pallets.
COD amounts must be specified on the Waybill in either EUR or, if different, the currency of the country of destination. Where any of the COD amounts specified on the Waybill, collected from the receiver and/or paid to the shipper are in different currencies from each other, the conversion(s) will be made at such exchange rate(s) as UPS may reasonably determine.
UPS does not accept responsibility for any currency exchange risks.
8.1 Cash COD – Where UPS is instructed on the Waybill in accordance with applicable UPS guidelines to accept cash only, UPS will collect only cash, in the currency of the country of destination. Where cash is collected, the maximum amount collectible in that form on behalf of a shipper shall be the local currency equivalent of USD 5,000 per receiver per day. Notwithstanding the previous rule, the amount collectible in cash on behalf of a shipper from receivers located in the following countries for COD shipments may not exceed the respective amounts per receiver per day: Belgium: EUR 3.000; Spain: EUR 2.499; Greece: EUR 500; Portugal: EUR 1.000; Italy: EUR 2.999; France: EUR 1.000; Romania: RON 10,000 for individuals, RON 5,000 for legal entities; Sweden: SEK 3.000, Poland: 15.000 PLN. If the shipper specifies a COD amount that exceeds these limits, UPS will automatically be entitled to accept cheques for the whole or any part of that amount. Further limitations may apply in certain countries from time to time; details of such limitations will be set out either in the Guides or at the UPS Website (www.ups.com).
If the shipper specifies a COD amount that exceeds these limits, UPS will automatically be entitled to accept cheques for the whole or any part of that amount.
8.2 Cheque COD – If the Waybill does not clearly (and in accordance with applicable UPS guidelines) instruct UPS to accept only cash, UPS may accept payment either in cash (subject to the restrictions in paragraph 8.1) or by any kind of cheque made out to the shipper that is recognised in the country of destination of the shipment. Where UPS accepts cheques the maximum amount collectible in any form shall not exceed the equivalent of USD 50,000 per package (or other applicable value, if lower). Where UPS is permitted to accept a cheque, it may collect a cheque denominated in either EUR or, if different, the local currency of the country of destination.
8.3 Payment of Collected COD Amounts – Where UPS collects cash, UPS will pay to the shipper an equivalent amount in the local currency of the country where the shipment was presented to UPS for transportation. UPS may make such payments of COD amounts by either wire transfer to any bank account notified to UPS by the shipper or issuing a cheque in favour of the shipper.
Any cheques in favour of the shipper, issued either by UPS as set out above or by the receiver and collected by UPS pursuant to paragraph 8.2, may either be forwarded to the shipper by regular mail at the shipper’s risk or handed over to the shipper or to any other person appearing to have authority to accept the cheque on the shipper’s behalf.
8.4 In the event of non-receipt by the shipper of COD amounts, the shipper must notify UPS in writing within 45 days of the date of delivery of the shipment concerned.
8.5 The shipper will indemnify UPS for all losses, expenses or any claims made against UPS by the receiver or a third party, arising where UPS does not deliver a shipment because the receiver does not pay the COD amount in the appropriate form or refuses to accept the shipment.
8.6 The liability of UPS in respect of the amount to be collected shall not exceed either the applicable maximum amount collectible under these terms or the COD amount indicated on the Waybill, whichever is the lesser. Further, the COD amount shall not in any event exceed the value of the goods at their destination plus applicable carriage charges. For the avoidance of doubt, a COD amount does not constitute declaration of a value for the purpose of paragraph 9.4 or otherwise and therefore shall not affect the liability of UPS for any loss, damage or delay to the goods themselves.
UPS does not accept any responsibility for any dishonest or fraudulent acts on behalf of the receiver including, but not limited to, presenting a fraudulent cheque or one which is later dishonoured, or for cheques incorrectly completed by the receiver.
9. Liability
9.1 Where the Warsaw or CMR Conventions or any national laws implementing or adopting these conventions apply (for convenience referred to as Convention Rules) or where (and to the extent that) other mandatory national law applies, the liability of UPS is governed by and will be limited according to the applicable rules.
9.2 Where Convention Rules or other mandatory national laws do not apply, UPS will only be liable for failure to act with reasonable care and skill and its liability shall be exclusively governed by these terms and (save in the case of personal injury or death) limited to proven damages of the local currency equivalent of USD 100 per shipment, unless a higher value has been declared by the shipper under paragraph 9.4 below.
9.3 If the claimant (or any person from whom he derives his right to claim) has caused or contributed to any loss, damage or delay to a package or pallet, any liability UPS may incur in respect thereof (limited as above) may be reduced or extinguished in accordance with the law applicable to such contributory negligence.
9.4 Subject to the provisions of paragraph 9.5, the shipper may obtain the benefit of a greater limit of liability than UPS provides under paragraph 9.2 above or than may be provided by Convention Rules or other mandatory national law.
The shipper may do so by declaring a higher value on the Waybill and paying an additional charge as stated in the Guides. If the shipper declares a higher value for carriage and pays the applicable charge, then UPS’s liability shall be limited to proven damages not exceeding the sum so declared. The value of the goods concerned shall not in any event exceed the limits specified in paragraph 3.1(ii).
9.5 Save where Convention Rules or other mandatory national laws require otherwise, UPS does not accept responsibility for purely economic losses, such as the costs of any alternative means of transport, loss of profits, loss of business opportunities or loss of revenue resulting from loss of use, arising from any loss of or damage or delay to a shipment (or part thereof), whether or not a value has been declared in respect of the relevant shipment under paragraph 9.4.
UPS shall not be liable for any damage to or loss of any packaging or pallet skids.
10. Delivery
UPS may deliver a shipment to the receiver or to any other person appearing to have authority to accept delivery of the shipment on the receiver’s behalf (such as persons at the same premises as the receiver). If no such person is available, the package may be left in the receiver’s letter box, if suitable, or delivered to a neighbour, unless the shipper has excluded such delivery options by using the applicable additional service. The receiver shall be informed of any alternate delivery arrangements (or redirection to a UPS Access Point®) by note left at their premises.
Notwithstanding the previous paragraph, and unless otherwise agreed with the shipper, UPS may apply any alternative delivery methods chosen by the receiver in accordance with the UPS My Choice® Service Terms or any other agreement between UPS and the receiver. Such alternative delivery methods include, without limitation, redirecting delivery of a package to an alternate address (including a UPS Access Point), authorizing the driver to leave a package at the receiver’s premises, modifying a service selected by the shipper or rescheduling delivery. The shipper also agrees the receiver may receive delivery information regarding a package. The shipper expressly waives any claim it may have against UPS arising from UPS following any such instructions provided by the receiver.
UPS may use an electronic device to obtain proof of delivery and the shipper agrees that it will not object to UPS relying on a printed copy of this as evidence merely on the grounds that the information concerned is obtained and stored in electronic form.
Save where Convention Rules or other mandatory national laws require otherwise, UPS accepts no responsibility in any circumstances to suspend carriage, redirect delivery (whether to a different receiver or address from that named on the Waybill) or return a shipment to its shipper and, in the event that it should attempt but fail to do so, shall have no liability for any losses thereby occasioned.
11. Data Protection
11.1 UPS has the right to process data provided by the shipper or receiver in connection with carriage by UPS, to transfer such data to other group companies and contractors of UPS, including in other countries which may not have the same level of data protection as the country where the shipment is presented to UPS, and to have it processed there if and to the extent the transfer and processing of the data in such countries is required for performing the agreed shipment services. The shipper warrants that it (i) has obtained personal data the shipper provided to UPS for the shipment lawfully, (ii) is authorized to provide such data to UPS, including if and to the extent the transfer and processing of the data in such countries is required for performing the agreed shipment services, and (iii) has obtained informed and specific consent from such receiver that UPS may send e-mail and other notifications related to the agreed shipment services to the receiver. UPS uses the shipper’s personal data provided by the shipper in accordance with the UPS Privacy Notice published on UPS’s web site at http://www.ups.com/content/cy/en/resources/ship/terms/privacy.html.
11.2 Furthermore, the shipper warrants that he has duly informed the receiver that UPS may use the receiver’s personal data in accordance with the above linked UPS Privacy Notice in effect at the time of shipping with regard to uses other than those specified in subsection 11.1 above.
12. Claims Procedure – Prescription
All claims against UPS must be notified in writing as soon as reasonably practicable and in any event within 14 days of receipt in the case of damage (including partial loss of a shipment) and in the case of loss within 60 days of the goods being consigned with UPS for carriage. In addition, all claims against UPS in connection with any shipment shall be prescribed and barred by expiration of time, unless legal proceedings are brought and written notice of them is given to UPS within eight months after delivery of the goods concerned or, in the case of non-delivery, within eight months from the scheduled date for delivery. This term shall not affect any rights the shipper may have under Convention Rules or other mandatory national laws.
13. Entire Agreement & Severability
It is the intention of UPS that all the terms of the contract between it and the shipper are contained in this document and in the Guides. If the shipper wishes to rely on any variation to these terms, it must ensure that that is recorded in writing and signed by the shipper and on behalf of UPS before the shipment is accepted for carriage by UPS. If any part of these terms are not enforceable, this will not affect the enforceability of any other part.
14. Governing Law
These terms shall be governed by the laws of the country where the shipment is presented to UPS for carriage.
